I sent in a one week old macbook pro to repair the headphone jack which would not allow the computer to switch back to the internal speakers. Apple now sent me an email stating that they want to keep my laptop in order to further study the failure of it. They gave me the option to either let them repair my laptop and return it, or have them send me a new one with the same specifications.
There is not a lot of information on the computer I would have trouble replacing. I would have to download all of the apps again. Do you think it'd be better to take my old MBP back or take the replacement? Maybe ask for extra incentive to let them keep mine?
Also was wondering if you think I would be able to be eligible for a free upgrade to the new iLife 09 if a new order was placed for a replacement laptop.
There is not a lot of information on the computer I would have trouble replacing. I would have to download all of the apps again. Do you think it'd be better to take my old MBP back or take the replacement? Maybe ask for extra incentive to let them keep mine?
Also was wondering if you think I would be able to be eligible for a free upgrade to the new iLife 09 if a new order was placed for a replacement laptop.