- Joined
- Oct 8, 2008
- Messages
- 5
- Reaction score
- 0
- Points
- 1
- Location
- Auckland, New Zealand
- Your Mac's Specs
- Dual 2 GHz PPC G5 OSX 10.4.11 5GB RAM
Hi
I have recently purchased this printer also. I run a MAC Pro Dual 2GHz PowerPC G5 on OSX Tiger 10.4.11. My issues is that I can launch HP Director, which is fine. Then I try and launch 'Scan', 'Email', 'Fax' or 'Scan to Folder', they all unexpectedly quit. HP Director doesn't quit, just these other applications. From HP Director, I can launch 'Photo', 'Maintain Device', 'Remove Device' and 'User Guide'. I have spoken to HP Heldesk and downloaded the latest Drivers and Firmware, but this didn't solve the problem. HP tried the same setup from the Helpdest office and they say it worked OK. Next they tell me it's a MAC OS software conflict and I should get a MAC expert to try and sort the conflict. I can print and I can operate faxes from the printer. Your help would be greatly appreciated. Cheers, Greg
I have recently purchased this printer also. I run a MAC Pro Dual 2GHz PowerPC G5 on OSX Tiger 10.4.11. My issues is that I can launch HP Director, which is fine. Then I try and launch 'Scan', 'Email', 'Fax' or 'Scan to Folder', they all unexpectedly quit. HP Director doesn't quit, just these other applications. From HP Director, I can launch 'Photo', 'Maintain Device', 'Remove Device' and 'User Guide'. I have spoken to HP Heldesk and downloaded the latest Drivers and Firmware, but this didn't solve the problem. HP tried the same setup from the Helpdest office and they say it worked OK. Next they tell me it's a MAC OS software conflict and I should get a MAC expert to try and sort the conflict. I can print and I can operate faxes from the printer. Your help would be greatly appreciated. Cheers, Greg