Hey Everyone
i have a MS Office (2008) problem ! if i try to open either Word, Entourage or Powerpoint , they wont open, al i get is the below message
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-09-18 00:56:52 +0100
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.0.071130
Crashed Module Name: OSServices
Crashed Module Version: unknown
Crashed Module Offset: 0x00021cec
Blame Module Name: OSServices
Blame Module Version: unknown
Blame Module Offset: 0x00021cec
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
I understand that i need to delete some corrupted file from the prefs folder but i'm not sure which folder/s to delete it from or if i need to delete 3 files as i need to fix the 3 applications
I've had a little search on the forum but only found an answer from 2007 that was a little wishy washy......i hope someone with a mighty brain for these things will be able to help and give me a proper idiots guide of what i need to do........imagine you're trying to explain it to your gran....thats me !!
PS i know they did work when i had the machine first and as far as i know they've not been used since
Also im using 10.5.5 os on an iMac 2.4 mhz
i have no install/restore discs for office stuff either
PLEASE HELP A WORRIED OLD BIDDY !!!
(you'll probably go to heaven for it)
thanks
i have a MS Office (2008) problem ! if i try to open either Word, Entourage or Powerpoint , they wont open, al i get is the below message
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2008-09-18 00:56:52 +0100
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.0.0.071130
Crashed Module Name: OSServices
Crashed Module Version: unknown
Crashed Module Offset: 0x00021cec
Blame Module Name: OSServices
Blame Module Version: unknown
Blame Module Offset: 0x00021cec
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
I understand that i need to delete some corrupted file from the prefs folder but i'm not sure which folder/s to delete it from or if i need to delete 3 files as i need to fix the 3 applications
I've had a little search on the forum but only found an answer from 2007 that was a little wishy washy......i hope someone with a mighty brain for these things will be able to help and give me a proper idiots guide of what i need to do........imagine you're trying to explain it to your gran....thats me !!
PS i know they did work when i had the machine first and as far as i know they've not been used since
Also im using 10.5.5 os on an iMac 2.4 mhz
i have no install/restore discs for office stuff either
PLEASE HELP A WORRIED OLD BIDDY !!!
(you'll probably go to heaven for it)
thanks