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- Aug 26, 2008
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- 11
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A funny thing happened on the way to the Mac forum ...
(funny and true story)
So the "Top Case" for my "White" MacBook is chipping (on the palm rest) and I went in to get a replacement for it at the local Apple Store. (under warranty)
My problem arose when I thought it would be neat to have a "Black" Top Case instead of a "White" one (on my White MacBook) ... a unique request and according to 1.800.MY.APPLE - a FIRST! I was slightly shocked when it became increasingly clear how difficult Apple would make this, Stating that it was a "different part number" (!) and "their system can't handle" the Black and White part switch without ceasing the warranty(?!).
Exact same part (it fits exactly!) ... just a different "part #" and color (that's it, period). I was on the phone for a good hour (plus), I had everyone along the way (kinda) with me saying it really shouldn't be that difficult (!) ... but, ALAS they wont do it. I even offered to pay the difference in cost. (black plastic?!?!)
How high should/can I go with this simple request? (imho)
Please, anyone?, help me in my quest for this B&W "Harmonic" Vision
cheers,
Ash / Case #104779198
(funny and true story)
So the "Top Case" for my "White" MacBook is chipping (on the palm rest) and I went in to get a replacement for it at the local Apple Store. (under warranty)
My problem arose when I thought it would be neat to have a "Black" Top Case instead of a "White" one (on my White MacBook) ... a unique request and according to 1.800.MY.APPLE - a FIRST! I was slightly shocked when it became increasingly clear how difficult Apple would make this, Stating that it was a "different part number" (!) and "their system can't handle" the Black and White part switch without ceasing the warranty(?!).
Exact same part (it fits exactly!) ... just a different "part #" and color (that's it, period). I was on the phone for a good hour (plus), I had everyone along the way (kinda) with me saying it really shouldn't be that difficult (!) ... but, ALAS they wont do it. I even offered to pay the difference in cost. (black plastic?!?!)
How high should/can I go with this simple request? (imho)
Please, anyone?, help me in my quest for this B&W "Harmonic" Vision
cheers,
Ash / Case #104779198