F
Fourbin
Guest
3 months ago, about a week after I purchased my new 15" Powerbook G4 it suffered a 1-foot fall to a carpeted floor because of my cat. The next day I took it into the AppleStore and the tech deemed everything fine as it was all in working order although there was a dent in the bottom casing around the Superdrive. Since then everything has been great...
The other morning around 5AM I wake up to the most frightening sound of aliens screeching from inside my powerbook. OSX was frozen and I restart to the "?" folder screen. After talking with AppleCare on the phone for half an hour and running the hardware test utility we found that the computer was not finding the hard drive. He setup a repair for me and I sent out the laptop yesterday. Today I get a call from AppleCare stating that they want to replace the bottom casing, top casing, Superdrive and hard drive... for $975. Now first off, the Superdrive never had any problems and I asked if they could lower the price if I asked for that not to be replaced. Unfortunately they tell me that when they asses a problem, everything must be fixed or nothing at all. Now I am wondering why I paid $350 additional to a $2500 laptop when they want another $975 to fix it? I was told that AppleCare would "Fix anything that went wrong with my computer" and that's it. Other computer manufacturers (IBM, Dell, Toshiba) cover accidental damage on their cheaper (Usually $300) warranties. I am a college student and simply cannot dish out $1000 for my computer that I need badly for my life to function.
Is there nothing I can do? I talked to customer relations to "dispute" my problem and they were complete apathetic and rude. The AppleCare guy suggested an alternative to me... "You could buy a refurbished 12" Powerbook from the AppleStore for only $1300!" What an insult to my intelligence! Spend $1300 on a lesser computer than mine and then do what with my $2500 laptop?
I'm sorry if I sound rash and ridiculous but put yourself in my shoes. I can't imagine spending another $1000 on this thing and I have a brick in my stomache right now. Is there anyone I can get in contact with at Apple to help me out or anything I could possibly do?
Thanks for listening...
EDIT: Just thought I'd add that I just looked up and found that both Dell, Toshiba and IBM offer accidental damage care for under $200 for 3 years. They will fix or replace your laptop for everything from drops to even spills!
I could never imagine myself purchasing a Windows machine from these people but I just can't believe Apple would do this to me...
The other morning around 5AM I wake up to the most frightening sound of aliens screeching from inside my powerbook. OSX was frozen and I restart to the "?" folder screen. After talking with AppleCare on the phone for half an hour and running the hardware test utility we found that the computer was not finding the hard drive. He setup a repair for me and I sent out the laptop yesterday. Today I get a call from AppleCare stating that they want to replace the bottom casing, top casing, Superdrive and hard drive... for $975. Now first off, the Superdrive never had any problems and I asked if they could lower the price if I asked for that not to be replaced. Unfortunately they tell me that when they asses a problem, everything must be fixed or nothing at all. Now I am wondering why I paid $350 additional to a $2500 laptop when they want another $975 to fix it? I was told that AppleCare would "Fix anything that went wrong with my computer" and that's it. Other computer manufacturers (IBM, Dell, Toshiba) cover accidental damage on their cheaper (Usually $300) warranties. I am a college student and simply cannot dish out $1000 for my computer that I need badly for my life to function.
Is there nothing I can do? I talked to customer relations to "dispute" my problem and they were complete apathetic and rude. The AppleCare guy suggested an alternative to me... "You could buy a refurbished 12" Powerbook from the AppleStore for only $1300!" What an insult to my intelligence! Spend $1300 on a lesser computer than mine and then do what with my $2500 laptop?
I'm sorry if I sound rash and ridiculous but put yourself in my shoes. I can't imagine spending another $1000 on this thing and I have a brick in my stomache right now. Is there anyone I can get in contact with at Apple to help me out or anything I could possibly do?
Thanks for listening...
EDIT: Just thought I'd add that I just looked up and found that both Dell, Toshiba and IBM offer accidental damage care for under $200 for 3 years. They will fix or replace your laptop for everything from drops to even spills!
I could never imagine myself purchasing a Windows machine from these people but I just can't believe Apple would do this to me...