iphone 2.0 HTML Email

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bfullwood


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I have the old iPhone, but upgraded to 2.0. I am taking advantage of Activesync and Exchange with my work email. For some reason, every email I get in that inbox, will not show up in html. I get all the HTML Code, all the links, all the links show up blue for you to click on, but its not formatted. I have several other accounts on the phone, including gmail and those do now, and have always, shown up formatted properly.

I went to the Apple Store Genius Bar, and nothing. 3 "geniuses" looked at at and all said they had no idea. Has anyone else seen this problem? Is it possible that it may be an exchange issue at work? I dont see how considering the html code is in the phone, it just wont show up.

The only other factor to inform about is that I did update on Thursday from the download link on Macrumors so is it possible that was a different build than was distributed through iTunes on Friday?

Thanks.
 
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imranb


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bfullwood said:
I have the old iPhone, but upgraded to 2.0. I am taking advantage of Activesync and Exchange with my work email. For some reason, every email I get in that inbox, will not show up in html. I get all the HTML Code, all the links, all the links show up blue for you to click on, but its not formatted. I have several other accounts on the phone, including gmail and those do now, and have always, shown up formatted properly.

I went to the Apple Store Genius Bar, and nothing. 3 "geniuses" looked at at and all said they had no idea. Has anyone else seen this problem? Is it possible that it may be an exchange issue at work? I dont see how considering the html code is in the phone, it just wont show up.

The only other factor to inform about is that I did update on Thursday from the download link on Macrumors so is it possible that was a different build than was distributed through iTunes on Friday?

Thanks.
Click to expand...
You are not alone with this problem, I have the exact same issue. GMail emails are HTML formatted but all Exchange emails are text formatted and not HTML :Grimmace:
 
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bfullwood


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I have recently learned it is very likely a service pack issue on exchange server. Apparently service pack 1 is required to support HTML email. In my exchange server, SP1 is not installed. That may not be my only problem, but until IT does that, I am waiting to see if that fixes it. Would you check your exchange server and see if SP1 is installed? If it is, there may be more issues. Thanks.
 
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imranb


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bfullwood said:
I have recently learned it is very likely a service pack issue on exchange server. Apparently service pack 1 is required to support HTML email. In my exchange server, SP1 is not installed. That may not be my only problem, but until IT does that, I am waiting to see if that fixes it. Would you check your exchange server and see if SP1 is installed? If it is, there may be more issues. Thanks.
Click to expand...

Thanks, I know SP1 isn't installed but it scheduled to be installed soon.
I will let you know if this fixes the issue.
 

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