I have a question. My girlfriend recently bought a new macbook off apple.com. Then, after the ordered the computer she found out that she could get a 10% student discount (as she is a college student) and receive a free iPod touch. She recently lost her iPod and that thing was practically attached to her at all times. She received the computer 2 days ago, well within the 14 day return policy.
So, what I said to her was this. Take the computer back to our local Apple Store. Return the computer. Then, right afterwards, purchase a new MacBook and use your student ID to get the 10% off as well as receive the rebate for the free iPod touch.
Now some may think that this is dishonest. I personally do not. This is why. Apple made this discount for many reasons, one reason I believe is that they want our generation to love apple products as much as possible. They want us as customers for life. If a someone accidentally orders something and 2-3 days realizes that they could have got a free iPod with their purchase I think they should be able to get that iPod. To me thats good business and good customer service. There are many companies out there that absolutely do not care about the customer. As long as they get their money ONCE they are happy, and do not care if that customer never comes back. In my opinion Apple is not one of those companies. And thats why I have so much respect for them.
Now, obviously returning the item for whatever reason is not illegal. But my question is this. Would we be able to be honest with the Apple Store when we went in? Tell them exactly what we were doing. Would they have a problem with that? Or should we keep it to ourselves?
She should have gotten the deal. She is a student. She deserves it. She was just unaware. I wish I was there when she bought it. But unfortunately I was not.
So, what I said to her was this. Take the computer back to our local Apple Store. Return the computer. Then, right afterwards, purchase a new MacBook and use your student ID to get the 10% off as well as receive the rebate for the free iPod touch.
Now some may think that this is dishonest. I personally do not. This is why. Apple made this discount for many reasons, one reason I believe is that they want our generation to love apple products as much as possible. They want us as customers for life. If a someone accidentally orders something and 2-3 days realizes that they could have got a free iPod with their purchase I think they should be able to get that iPod. To me thats good business and good customer service. There are many companies out there that absolutely do not care about the customer. As long as they get their money ONCE they are happy, and do not care if that customer never comes back. In my opinion Apple is not one of those companies. And thats why I have so much respect for them.
Now, obviously returning the item for whatever reason is not illegal. But my question is this. Would we be able to be honest with the Apple Store when we went in? Tell them exactly what we were doing. Would they have a problem with that? Or should we keep it to ourselves?
She should have gotten the deal. She is a student. She deserves it. She was just unaware. I wish I was there when she bought it. But unfortunately I was not.