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- Jun 12, 2008
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So I have a new macbook that's been working great until now. I installed updates for itunes and waited to restart my computer. later that night I went to shut down the computer and it started to re-install the itunes update. Instead of waiting, I held down the power button to shut down. The next day I went to start her back up and it comes up with the origonal background and a login box that I had never seen. It had my user name and a spot for the password, but my password would not work. I have it at a Best Buy and the Geek Squad is working on it but they are stumped. Does anyone have any idea??