Dear all,
My black macbook is about 10 months old and was working perfectly fine until last night. I tried turning it on and there's a folder icon with a question mark and it wont start.
I tried calling apple support, they directed me to a certified service center since i'm out of the country. They casually told me that my hard drive was dead and that was it. I'm not much of a techie so I don't really know how things work. At the service center they connected an ext. hard drive and tried loading from it but it wouldn't detect my hard drive.
I think i'm in a state of shock, the reason i switched to mac was so i wouldn't have to go through things like this and i don't have back ups. And to hear them so casually, unapologetically say that it has crashed, not even a sorry, I feel like shi*t.
My installation disks are back home in the US. I'm going to get them mailed to me.
Does anyone think it is possible at this stage for my drive to be repaired without losing too much information if I get the installation disks?
I am extremely disappointed with Apple's service & of course the fact the my hard drive has "crashed" after 10 months of moderate use.
Is replacing the hard drive going to solve the problem? How do I know its not a hardware problem and that it won't happen again?
I'm literally losing my mind.
140 GB of important photos, documents & work related stuff. My back up hard drive (Sea Gate) died last week, I was just shopping around for a new good/cheap one. If i had known I only had 1 week to back my stuff up, i probably would have bought the 1st ext hard drive that i saw.
talk about bad luck. Someone please say a lil prayer for me.
Thanks for reading.
Any insight will be very appreciated
My black macbook is about 10 months old and was working perfectly fine until last night. I tried turning it on and there's a folder icon with a question mark and it wont start.
I tried calling apple support, they directed me to a certified service center since i'm out of the country. They casually told me that my hard drive was dead and that was it. I'm not much of a techie so I don't really know how things work. At the service center they connected an ext. hard drive and tried loading from it but it wouldn't detect my hard drive.
I think i'm in a state of shock, the reason i switched to mac was so i wouldn't have to go through things like this and i don't have back ups. And to hear them so casually, unapologetically say that it has crashed, not even a sorry, I feel like shi*t.
My installation disks are back home in the US. I'm going to get them mailed to me.
Does anyone think it is possible at this stage for my drive to be repaired without losing too much information if I get the installation disks?
I am extremely disappointed with Apple's service & of course the fact the my hard drive has "crashed" after 10 months of moderate use.
Is replacing the hard drive going to solve the problem? How do I know its not a hardware problem and that it won't happen again?
I'm literally losing my mind.
140 GB of important photos, documents & work related stuff. My back up hard drive (Sea Gate) died last week, I was just shopping around for a new good/cheap one. If i had known I only had 1 week to back my stuff up, i probably would have bought the 1st ext hard drive that i saw.
talk about bad luck. Someone please say a lil prayer for me.
Thanks for reading.
Any insight will be very appreciated