a 15 minute phone call turned into a 45 min disaster on the phone today with apple.
i explained to tech1 that the adapter they sent me made a pop noise and died 10 minutes into using it. Ok, he wants me to drag my new MBP into an apple store already. I told him the original AC adapter is still working, the light just doesnt work always. he finally realizes the computer is probably working fine. He says ok, ill have to have you send the original (only working adapter) in the return box, AND WAIT for a new replacement for the fried one.
at this point i was a little miffed. Apple sends me a faulty device, and i have to wait to get another working adapter? its not like i can use the computer much without one!
he then goes to tell me that he "can" send another replacement out to me, for the fried one, but that they will have to put a 2nd HOLD on my credit card. I told him "no, send the part, at your inconvience, your starting to ruffle my feathers." he connects me with another procare tech, and he then offers to replace the adapter by mail, before the old one is sent in, or i can walk into an apple store, and get an exchange. I took #2, and itll just have to wait till monday.
rather frustrating when you think you spend 2000$ on a machine, get some faulty hardware, and spend WAY WAY too much time on the phone with people that simply dont know how to get a job done.
something that shouldve taken 15minutes tops, took around 45, with several "can i put you on hold"s
annoying. I never lost my cool, but i was def put off by apple by the time i had concluded the issue with them. sad, all i want is a 100% working adapter.