New to Mac. Need advise on iTunes issue and what support recommended . . . hardware?
Hi all,
Well here I am, first time posting on a forum using a Mac. A lot of firsts for me me the past couple of weeks. First time owning a Mac. First time experiencing a Mac. First time running software in a non Windows platform. And along with those firsts, I've experienced my first real problem with the Mac and my first service call to Mac Support.
I am very heavy Windows PC user since that is my bread and butter in the business I own. I spend at least 8 hours a day in front of a computer working with various programs from database management to working with my photos as a hobby. But decided to try the Mac as my "fun" machine. And so far, I must say, Mac is showing it's the way a computer should be; fun and intuitive.
With my Mac, I spend a lot of time using iTunes as well. Listening to saved audio podcasts and the occasional movie. However, unlike iTunes on my Windows PC, the Mac iTunes often stalls and freezes, only to continue after a 3 to 20 sec delay. When it freezes, everything freezes. The trackpad, mouse, keys, all freeze. I just need to wait for iTunes to continue or force the Mac to turn off. If I'm just listening to streaming audio, i.e. iTunes Radio, then I have no problems.
I called Apple and Support and after an hour of trying various things, they had me re-install the operating software and apply the updates. They told me if that didn't work, to bring the laptop in for service since it could be the video card. However, if a play a movie with VLC or NicePlayer, I don't have a problem. ITunes will randomly lock with no other programs running.
Anyway, I am reluctant to bring in my new MacBook for service since I do not feel it's the hardware, but rather an iTunes issue. Asking for anyone's opinion here before I decide what to do . . .
Trying to determine if this could be a hardware problem.
Thanks!
Peter
15" MBP, i7, 2.66Ghz
Hi all,
Well here I am, first time posting on a forum using a Mac. A lot of firsts for me me the past couple of weeks. First time owning a Mac. First time experiencing a Mac. First time running software in a non Windows platform. And along with those firsts, I've experienced my first real problem with the Mac and my first service call to Mac Support.
I am very heavy Windows PC user since that is my bread and butter in the business I own. I spend at least 8 hours a day in front of a computer working with various programs from database management to working with my photos as a hobby. But decided to try the Mac as my "fun" machine. And so far, I must say, Mac is showing it's the way a computer should be; fun and intuitive.
With my Mac, I spend a lot of time using iTunes as well. Listening to saved audio podcasts and the occasional movie. However, unlike iTunes on my Windows PC, the Mac iTunes often stalls and freezes, only to continue after a 3 to 20 sec delay. When it freezes, everything freezes. The trackpad, mouse, keys, all freeze. I just need to wait for iTunes to continue or force the Mac to turn off. If I'm just listening to streaming audio, i.e. iTunes Radio, then I have no problems.
I called Apple and Support and after an hour of trying various things, they had me re-install the operating software and apply the updates. They told me if that didn't work, to bring the laptop in for service since it could be the video card. However, if a play a movie with VLC or NicePlayer, I don't have a problem. ITunes will randomly lock with no other programs running.
Anyway, I am reluctant to bring in my new MacBook for service since I do not feel it's the hardware, but rather an iTunes issue. Asking for anyone's opinion here before I decide what to do . . .
Trying to determine if this could be a hardware problem.
Thanks!
Peter
15" MBP, i7, 2.66Ghz