- Joined
- Jun 21, 2007
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- 461
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So I purchased my first mac about 2 weeks ago. I got a 17 in macbook pro with the 7200rpm hd, 2 gigs of ram, and the hi-res screen.
Within the first week I was having all sorts of problems- programs were unexpectedly quitting, the button to release the lid was getting stuck, it was taking FOREVER to shut down. So I took it back to the Apple store and asked for a new one. They gave me a brand new one- no problem.
About a week after I had that one, I started having problems again. Programs quitting, fans going crazy and it wouldnt come back from sleep without me holding down the power button.
THEN one night I was watching a video on the internet and I clicked my airport icon in the top right corner and this blue film covered my screen and I got this error message with a power button symbol behind it telling me (in 5 different languages) to restart my system by holding down the button.
I took a picture of the screen, restarted the computer and compied the error log it game me when I started it up again.
Needless to say I took it to the mac store the next day, showed the mac genius the pic of the message and his first words were , "Oh, dear heavens... this is really bad." He told me that it was a very rare error message relating to my airport card failing and that he was betting it would never happen again but if it did I should come back and they would have to service it.
He asked me if I had backed up my laptop and I said no but I had brought an external hard drive just in case- he then shrugged off the idea of backing it up (as if he didn't want to do it).
I wasn't satisfied with that, though. I paid $3500 for this laptop and it should work at its full potential without problems. So I asked for a new one and got it.
When I got home I read on the internet that there has been a problem with the mac osx 10.4.10 update causing "kernel panics" (which is the error I had). I found this link- http://discussions.apple.com/thread.jspa?messageID=4925025#4925025
This post sheds more official light on the problem- http://www.appletell.com/apple/comment/unconfirmed-airport-issues-with-mac-os-x-10410/
So this is my first mac after using a PC my entire life. WHAT A NIGHTMARE. I'm really discouraged by Apple and am wondering if I made the right move.
Wil they ever address this? it seems like it's been going on for far too long.
Within the first week I was having all sorts of problems- programs were unexpectedly quitting, the button to release the lid was getting stuck, it was taking FOREVER to shut down. So I took it back to the Apple store and asked for a new one. They gave me a brand new one- no problem.
About a week after I had that one, I started having problems again. Programs quitting, fans going crazy and it wouldnt come back from sleep without me holding down the power button.
THEN one night I was watching a video on the internet and I clicked my airport icon in the top right corner and this blue film covered my screen and I got this error message with a power button symbol behind it telling me (in 5 different languages) to restart my system by holding down the button.
I took a picture of the screen, restarted the computer and compied the error log it game me when I started it up again.
Needless to say I took it to the mac store the next day, showed the mac genius the pic of the message and his first words were , "Oh, dear heavens... this is really bad." He told me that it was a very rare error message relating to my airport card failing and that he was betting it would never happen again but if it did I should come back and they would have to service it.
He asked me if I had backed up my laptop and I said no but I had brought an external hard drive just in case- he then shrugged off the idea of backing it up (as if he didn't want to do it).
I wasn't satisfied with that, though. I paid $3500 for this laptop and it should work at its full potential without problems. So I asked for a new one and got it.
When I got home I read on the internet that there has been a problem with the mac osx 10.4.10 update causing "kernel panics" (which is the error I had). I found this link- http://discussions.apple.com/thread.jspa?messageID=4925025#4925025
This post sheds more official light on the problem- http://www.appletell.com/apple/comment/unconfirmed-airport-issues-with-mac-os-x-10410/
So this is my first mac after using a PC my entire life. WHAT A NIGHTMARE. I'm really discouraged by Apple and am wondering if I made the right move.
Wil they ever address this? it seems like it's been going on for far too long.