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  1. Who knows what ground you are on. What model...

    Who knows what ground you are on.

    What model iMac? Is it under th efirst year warranty, or AppleCare, and did you purchase this 'extended care'from Apple or from another seller?
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    Why did you bother purchasing Lion in the first...

    Why did you bother purchasing Lion in the first place? Just go from OS X.6.8 to El Capitan OS X.11.

    This link from Apple will show all you need, in cluding a link to El Capitan, not now...
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    Your iMac is experiencing graphics failure. Also...

    Your iMac is experiencing graphics failure. Also it is too old to be a refurbished model from Apple and they are the only ones to offer refurbs. To add to this that firware password can be the very...
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    And being a Tuesday, yet another Office 2016...

    And being a Tuesday, yet another Office 2016 update, now version 15.40.0.
  5. An erase and clean install is the best way to...

    An erase and clean install is the best way to move to a new operating system. Backup first, and then migrate everything over.

    Upgrade after upgrade leads to problems.
  6. That can be repaired yes, and bootable noi both...

    That can be repaired yes, and bootable noi both look ,ike the drive has problems. Etre Check is a great free program that will diagnose the drive and tell you whatv state it is in. DU is a pretty...
  7. G'day and welcome to the forums.

    G'day and welcome to the forums.

    <BP come with either 8 or 16GB ofmemory. For some time the memory has not been upgradeable,but soldered to the logic board. No upgrading after purchase, so make...
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    With Word open,go to 'Help' and there you will...

    With Word open,go to 'Help' and there you will find 'Check for Updates'. You can choose to do this m,anually, or allow Microsoft to update automatically.

    Currently my version is at 15.39.
  9. What if your problem is a failing hard dri ve? ...

    What if your problem is a failing hard dri ve?

    I can't b elie ve folk in this day and age who have valuable files simply just don't back up. When you get into DU run Disk First Aid to check out...
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    Your Office 2016 is a long long was behind., My...

    Your Office 2016 is a long long was behind., My version after updates and updates, stands at version 15.39.

    Microsoft advised at the time of download to uninstall the earlier version first and...
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    Do you mean Lffice 2016 or Office 365? Did you...

    Do you mean Lffice 2016 or Office 365?

    Did you uninstall an earlier version of Office using the quite lengthy uninstall directions from Microsoft and simply not dragging to the Trash? Is an...
  12. If you are going to work on Macs, a late model...

    If you are going to work on Macs, a late model with Firewire 800 may help accessing files etc. Does the owner have an external hard drive with backups? Has there ever been any liquid spills on the...
  13. Wonder how backwards compatible the SATA III...

    Wonder how backwards compatible the SATA III actually is. With pre 2010 Macs folks have reported a problem also with Samsung EVO drives.
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    Got an Apple Reseller near you rather than the...

    Got an Apple Reseller near you rather than the Apple Store?
  15. To troubleshoopt, we need the full Console Log,...

    To troubleshoopt, we need the full Console Log, not the panic advise. You will find this in Applications > Utilities >Console.
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    If you are running QuarkXpress 2015 there is a...

    If you are running QuarkXpress 2015 there is a special update for El Capitan, see link below.

    If, on the other hand, you are running versions 6-10, you are out of luck as these older software...
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    Well that comes as no Apple smashing surprise.

    Well that comes as no Apple smashing surprise.
  18. Just keep running it Joe. Time will tell and...

    Just keep running it Joe.

    Time will tell and MS would like to see all of us using their over priced subscription services.
  19. You do not need to pay for any so called cleaning...

    You do not need to pay for any so called cleaning tools. Onyx is recommended and is free.

    How full is the hard drive? How much memory bis installed? Are you aware Sierra has been removed from...
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    The OP does say it is a wireless mouse and...

    The OP does say it is a wireless mouse and Logitech are woeful. Been other threads about wireless mouse problems. This may help:-

    ...
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    I trust it is not a Logitech mouse as there have...

    I trust it is not a Logitech mouse as there have been reported connection issues with them.
  22. For starters have you upgraded Server 5.4 after...

    For starters have you upgraded Server 5.4 after setting up HS?


    https://support.apple.com/en-au/HT208041
  23. Samsung EVO SSD's do not work that well with pre...

    Samsung EVO SSD's do not work that well with pre 2010 Macs due to SATA speed differences, and backwards compatablility problems. Also you will nbeed a Heat Xensor Kit from OWC after replacing the...
  24. D key works only with late 2013 models and later,...

    D key works only with late 2013 models and later, and this is an early 2009 iMac. If you have the model correct, model number 9.1 for both the 20" and 24", go to the link and download the...
  25. Simply hubs ain't as good as direct ports.

    Simply hubs ain't as good as direct ports.
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