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Thread: Some things never change... an HP rant

  1. #1

    cwa107's Avatar
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    Wink Some things never change... an HP rant
    Though I have been quite cranky about Apple in recent years, I was reminded today about something they are 'best-in-class' in... still (and probably always will be).

    My in-laws, though they love their iPhones and iPads, still buy Windows machines. And in particular, my father-in-law has an affinity for HP. I have no idea why, as his HP products have never treated him particularly well. He tends to buy the higher-end models, so it's not like price is paramount to him. Anyway, they recently bought a new, mid-range, build-to-order, 17" laptop for my mother-in-law. Since there's no easy way to transfer data/docs/settings over to a new Win10 machine from an old Win7 machine, they gave it to me to try to make that happen.

    Out of the box, the WiFi card was non-functional. Drivers were installed, they were at the latest revision, everything should have been peachy, but the machine simply couldn't find *any* wireless networks at all. I live in a suburban subdivision that is well-populated with WiFi and I could see that at least a dozen networks are within easy reach from my old MBP. But this brand new machine couldn't see anything. How this passed whatever serves for quality control at HP, is beyond me.

    This necessitated a call to HP, which in-and-of-itself was not easy to initiate. HP's website won't give you the number until you jump through some hoops. The very first hoop, identifying the model number, was impossible since HP doesn't actually stamp a model number in the area they said it should be in, on this particular model. After some time, I finally got the phone number and stepped through what is probably the world's worst IVR. After grilling me for 5 minutes, it referred me back to the HP website. I think it only allowed me to speak with a human when I yelled "attendant" at it, repeatedly.

    Anyway, you can imagine what comes next... 30 minute of inane troubleshooting only to verify what I already knew. The WiFi adapter was either defective for the factory or didn't have antennas connected to it. As a new, just out of the box machine, I didn't want to open it to verify, but I can pretty much guarantee the latter to be the issue. And since it was build-to-order, my only recourse was to send it back to HP for a refund. They couldn't tell me how long it would take to actually get that refund, but they did promise to honor the original purchase price when I re-order the product. There was no option to have a replacement proactively shipped, unless I was willing to have them charge me again and sit on that expense while I wait for a refund of the original unit (which, being handled by a 3rd party, is probably not going to happen swiftly).

    I'm not at all surprised by any of this of course, but I am surprised that companies like HP (which has been circling the drain for the better part of a decade, at least in terms of their PC division), still can't figure out the basic tenants of customer service. Not to mention why companies like Apple can charge such a premium price for what amounts to commodity hardware. It's not just about the hardware... customer service counts for something too!

    All that said, if you do happen to be in the market for a Windows machine, HP still sucks as badly as it ever did.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  2. #2

    Slydude's Avatar
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    Sorry to hear that you are having the problems that you are having. Here's hoping things get resolved soon.

    Back in the day one of my friends used to say that one of the grat things about PCs was that you had a number of options for manufacturer. This is in the day when companies like Wang still existed. Now of course there are fewer options but the customer service often sucks. I still hate that Gateway no longer exists as a separate entity.

  3. #3

    Raz0rEdge's Avatar
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    Back when I was in the Windows/Linux land, this was my primary reason for building custom machines since you just couldn't get a reliable piece of hardware where everything worked or worked well enough for the price being charged for them. Laptops made that harder for sure and then it became a crapshoot on what you go. Every Dell I had from work was just atrocious! I had better luck with the IBM/Lenovo ThinkPads. The one HP laptop I had went back very quickly before I jumped to my first MBP and that was the end of my time with Windows/Linux.
    --
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    ...Ashwin


  4. #4

    chscag's Avatar
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    It certainly makes me wonder why HP is still in the top 3 or 4 for PC sales. Thanks for the overview Chris, good to hear from you again.
    2017 27" iMac, 10.5" iPad Pro, iPhone 6s+, iPhone 7+, Numerous iPods, High Sierra

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  5. #5

    Raz0rEdge's Avatar
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    Well if you really think about it, there aren't a lot of players making that much hardware. There's Lenovo, Acer, Asus, HP and Dell. Acer and Asus have always been considered second tier manufacturers, with HP, Dell and Lenovo as top tier (both by market share and contracts). These top three largely do well with all the company contracts they button up for many years.

    My company, for example, uses Lenovo ThinkPads or MBP's as our machines.
    --
    Regards
    ...Ashwin


  6. #6

    pm-r's Avatar
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    It seems that Dell is close behind and I thought they had gone belly up a few years ago.

    This Dell new computer buyer was also not impressed:

    Amazed Dell is still in business.
    https://www.dell.com/community/Custo...s/td-p/5749376

    PS: When did Toshiba seemingly stop making computers??? They at least seemed to be of decent quality I understood.

    Edit:
    Oppps: They didn't stop according to our local Staples, BestBuy etc stores as they have lots for sale.




    - Patrick
    ======

  7. #7

    dtravis7's Avatar
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    Quote Originally Posted by pm-r View Post
    It seems that Dell is close behind and I thought they had gone belly up a few years ago.

    This Dell new computer buyer was also not impressed:

    Amazed Dell is still in business.
    https://www.dell.com/community/Custo...s/td-p/5749376

    PS: When did Toshiba seemingly stop making computers??? They at least seemed to be of decent quality I understood.

    Edit:
    Oppps: They didn't stop according to our local Staples, BestBuy etc stores as they have lots for sale.




    - Patrick
    ======
    I have a Cheap Toshiba with a Quad Core AMD in it that I got just to mess with Windows 10. for the $400 price it's a nicely made machine except the hard drive bit the dust after 5 months so I installed a WD. Otherwise it works fine for the price.
    ...Dennis

  8. #8

    cwa107's Avatar
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    Quote Originally Posted by dtravis7 View Post
    I have a Cheap Toshiba with a Quad Core AMD in it that I got just to mess with Windows 10. for the $400 price it's a nicely made machine except the hard drive bit the dust after 5 months so I installed a WD. Otherwise it works fine for the price.
    That was always the problem with Toshiba.... if you bought a Toshiba PC, you were certain to be stuck with a Toshiba hard drive. Never a good thing!
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  9. #9

    dtravis7's Avatar
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    Quote Originally Posted by cwa107 View Post
    That was always the problem with Toshiba.... if you bought a Toshiba PC, you were certain to be stuck with a Toshiba hard drive. Never a good thing!


    10000% agree! And this one fit the bill for sure. Grin

    Chris, I got the machine at a Best Buy sale for $229. With new hard drive it's not bad for a cheap machine. My brother has a Acer with the same basics and it's flimsy in comparison.
    ...Dennis

  10. #10


    Member Since
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    Quote Originally Posted by chscag View Post
    It certainly makes me wonder why HP is still in the top 3 or 4 for PC sales. Thanks for the overview Chris, good to hear from you again.
    People are always into hype, I also bought an HP before it was really easy to pay but the after services was terrible. Didn't buy again.

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