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  1. #1
    Disappointed with iTunes support

    Member Since
    Sep 30, 2004
    Posts
    3,378
    Disappointed with iTunes support
    Purchased an iTunes Music Card, code didnt' work. I e-mailed them and they had me fax them the receipt and the card. It been a week now, no response. I dont' think I'll ever get one of those again. Good thing it was only a $15 card.

  2. #2
    Disappointed with iTunes support
    iWhat's Avatar
    Member Since
    Nov 11, 2004
    Location
    Toledo, Ohio
    Posts
    5,736
    Specs:
    Macbook, iMac G5, iPad, iPhone 4, iPod (MANY)!
    That's not right that that happened. Even though Apple doesn't have a phone number for the iTunes Music Store, you should still attempt to call them with one of their 1-800 numbers. They might be able to direct you to someone, who may be able to help you.

    http://www.apple.com/contact/

    Or perhaps go back to the store, where you bought it from and see what they say. They'll probably tell you to go to Apple, but it might be worth a try.

    Here's this, just incase:

    The letter B and the number 8
    The letter G and the number 6
    The letter V and the letter U
    The letter Q and the letter O
    The letter Q and the number 0
    The letter Z and the number 2
    The letter S and the number 5
    The letter P and the letter F

  3. #3
    Disappointed with iTunes support
    macAttack's Avatar
    Member Since
    Apr 23, 2005
    Location
    Cape Cod, MA
    Posts
    1,509
    Specs:
    iBook
    don't forget O (oh) and 0 (zero) they always mess me up

  4. #4
    Disappointed with iTunes support

    Member Since
    Mar 30, 2004
    Location
    USA
    Posts
    4,744
    Specs:
    12" Apple PowerBook G4 (1.5GHz)
    From the back of the card....
    For customer service, please choose Music Store Customer Service from the Help menu in iTunes. If you have problems using this card, please call 800-486-8380.

  5. #5
    Disappointed with iTunes support

    Member Since
    Sep 30, 2004
    Posts
    3,378
    I'll call them if I don't hear back from them by Monday, I figured faxing them the information they asked for would be enough to get it fixed

  6. #6
    Disappointed with iTunes support
    coach_z's Avatar
    Member Since
    Jul 23, 2004
    Location
    North NJ
    Posts
    3,169
    Specs:
    i dont have no mac's
    Quote Originally Posted by iWhat
    Here's this, just incase:

    The letter B and the number 8
    The letter G and the number 6
    The letter V and the letter U
    The letter Q and the letter O
    The letter Q and the number 0
    The letter Z and the number 2
    The letter S and the number 5
    The letter P and the letter F
    lol, i thought that was some sort of secret code...lol

    i hope calling and faxing them straightens this all out...dont give up hope yet!
    -chris
    MoTM honor roll...
    when?
    i dont remember

  7. #7
    Disappointed with iTunes support

    Member Since
    Sep 30, 2004
    Posts
    3,378
    I finally heard back from them, I guess this P was supposed to be an F, I thought I tried every possible combination of their commonly confused letters. I wish I had a scanner, it is so clearly a P.

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