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  1. #1
    Entourage problem message

    Member Since
    Aug 04, 2007
    Posts
    2
    Question Entourage problem message
    After an update to my Microsoft Office, I am not able to access Entourage. I am running an iMac Core Duo and whenever I doubleclick on the Entourage icon, I get a message that says "Cannot open this identity with this version of Entourage". I have uninstalled and reinstalled MS Office and cannot shake this problem. Anyone know what is going on?

  2. #2
    Entourage problem message

    Member Since
    Aug 04, 2007
    Posts
    258
    Sounds like you have not removed the preference files from ~\Library\Preferences for Entourage for that user.

  3. #3
    Entourage problem message

    Member Since
    Aug 04, 2007
    Posts
    2
    I just received an email from Microsoft. They suggested that this was the result of not having an update installed. They directed me to a working program, i.e. Word and to click on install updates. I did that and all is working great. Thanks to all who viewed and responded.

    Fred C.
    Boston, MA

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