I am new to this forum. However, we own a Mac and absolutely love it. We have had many add-on hardware items. The latest, however, did not work. We purchased a DVD-R/CD-R burner from Other World Computing (OWC) or MacSales.com. The burner never really worked. iTunes would shut down each time we tried to burn a CD, and the unit itself would turn off completely. It would only turn on when unplugged and then plugged back in.
The item is an OWC Mercury Pro FireWire 800/400, eSATA, USB 2.0 SATA 5.25". We worked with OWC for two months doing the following: a) rebooting our machine multiple times, b) installing a patch called Patchburn 4.5, c) and then deleting a lot of preference files on the computer HD. They also suggested downgrading our version of iTunes and/or creating a new account, both of which have had negative results for us in the past (including losing music).
They have a 30-return policy, however, they have “graciously” offered to take the unit back (with a restocking fee) after admitting two months later that the unit does not work with the newer version of iTunes.
What I want to know is if anyone here has also had an issue with an OWC Mercury Pro FireWire 800/400, eSATA, USB 2.0 SATA 5.25" burner and what they did to resolve the issue? We have a Mac mini with OS X 10.4.11. It is about 6 years old.
Thanks!
The item is an OWC Mercury Pro FireWire 800/400, eSATA, USB 2.0 SATA 5.25". We worked with OWC for two months doing the following: a) rebooting our machine multiple times, b) installing a patch called Patchburn 4.5, c) and then deleting a lot of preference files on the computer HD. They also suggested downgrading our version of iTunes and/or creating a new account, both of which have had negative results for us in the past (including losing music).
They have a 30-return policy, however, they have “graciously” offered to take the unit back (with a restocking fee) after admitting two months later that the unit does not work with the newer version of iTunes.
What I want to know is if anyone here has also had an issue with an OWC Mercury Pro FireWire 800/400, eSATA, USB 2.0 SATA 5.25" burner and what they did to resolve the issue? We have a Mac mini with OS X 10.4.11. It is about 6 years old.
Thanks!
