Don't know if you were referring to me, but if so, I am not a casual user.
I was building computers when you had to buy kits and put them together.
I have worked in the industry as a data field engineer for two large computer companies, been a data comm manager and data network designer until I retired.
We had over 17000 pc's in a tri state area and I was in tune with all the problems going on in our networks. We automated the care and feeding of these machines and locked them down so the average users could no load their favorite program they had at home.
That made our operation very reliable.
I sat next to the pc support staff for several years and talked with them all the time.
I have built over 100 PC's and refurbished and sold many laptops.
I have repaired probably 200 pc's for various hardware problems over the last 30 years.
I can only report on my experiences.
I have worked through the Dos years to the Win 8 years.
I have no business to support or promote. I do it for a hobby and I give away several Pc's a year or sell them for less than I have in them to help someone that can't afford a new one.
Most of the one's I fix, I do for free.
And I do like my Mac Mini...lol
Someone is either looking to promote their business, or has drank too much of the MS Kool Aid.
Its widely known that Win 8 is a colossal failure. Its actually been blamed for the decline in PC sales over the last year or so. According to a few well known and respected publishers.
Trying to get PC users to accept an OS that is built for touch pads and tablets is like kicking a dead horse and expecting it to run. It just isn't going to happen.
Windows Vista was a disaster, and yes, 7 corrected many of Vistas issues, and was actually a pretty solid OS. Too bad the think tanks at MS decided to shoot themselves in the foot once again with 8.
The casual user may never notice the shortcomings of the latest MS OSs, and thats obviously the demographic that MS has been targeting.
Its the same with their new Xbox One. Its more media machine than gaming console, and gamers have answered with their wallets, by pre-ordering and purchasing millions Sonys PS4 on launch day.
MS needs to drop their misguided and narcissistic idea of world domination via home electronics, and get back to what made them successful back in the days of WinXP and the original Xbox.
Until they do, they'll continue to alienate consumers.
It has nothing to do with "screen presentation", and more to do with the MS attitude of "We know whats best for you, so shut up and accept it".
Ask AOL how that worked for them, see what they tell you.