Okay, folks, be gentle. This is my first question to ANY forum since last year and I desperately need help and fast.
I have an iMac (2GHz Core 2 Duo, 4 GB RAM, OS 10.8.2) and this AM awoke to find my Flash Player plug-in inoperative with a link to Adobe for newer version "due to security...blah blah blah". I go to the link, download the newer version of Flash Player (hereafter called FP) but it would not install. It went about 50% of the way through the install and then went to a message that it failed.
I tried everything I could, from uninstalling the previous v. of FP to restarting my Mac and FINALLY went to Adobe help site. They were ZERO help. THEN...I call the tech support. I learned it would cost me $49 for tech support because this was a "free software". The person that "helped" me was in India and had MAYBE 3 months experience and whose accent was so thick I kept having to ask her to repeat the sentence.
Finally, I gave up and requested someone with more experience call me later. She said she would do this but clearly did not.
Now...I KNOW this is an Adobe problem. But has ANYONE come across this in the last few days on this new version of FP??
Does anyone have an idea that can MAYBE help me?
At this point, I'd be okay with the $50 cost but I can't wait another 2 hours for tech support.
Any Mac-fed ideas?
Thank you so much if you do.
[email protected]
Tom
I have an iMac (2GHz Core 2 Duo, 4 GB RAM, OS 10.8.2) and this AM awoke to find my Flash Player plug-in inoperative with a link to Adobe for newer version "due to security...blah blah blah". I go to the link, download the newer version of Flash Player (hereafter called FP) but it would not install. It went about 50% of the way through the install and then went to a message that it failed.
I tried everything I could, from uninstalling the previous v. of FP to restarting my Mac and FINALLY went to Adobe help site. They were ZERO help. THEN...I call the tech support. I learned it would cost me $49 for tech support because this was a "free software". The person that "helped" me was in India and had MAYBE 3 months experience and whose accent was so thick I kept having to ask her to repeat the sentence.
Finally, I gave up and requested someone with more experience call me later. She said she would do this but clearly did not.
Now...I KNOW this is an Adobe problem. But has ANYONE come across this in the last few days on this new version of FP??
Does anyone have an idea that can MAYBE help me?
At this point, I'd be okay with the $50 cost but I can't wait another 2 hours for tech support.
Any Mac-fed ideas?
Thank you so much if you do.
[email protected]
Tom
