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- May 5, 2010
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Hello,
I hope someone can help me. I'm running Microsoft Word for Mac 2008 on Snow Leopard, both with the latest updates. I have 3 saved Word documents (which I last saved last month) that I desperately need to recover with all formatting intact (one doc includes detailed footnoting).
Although Word opens fine when I'm creating a new doc, when I try to open the docs I saved a month or two ago, I get the following error message: "Microsoft Word has an encountered a problem and needs to close."
It then gives me the option to recover my work and restart Word, but the same thing happens again.
When I click on the More Information button, I get the following message:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-05-05 14:51:14 -0400
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.4.100208
Crashed Module Name: QD
Crashed Module Version: unknown
Crashed Module Offset: 0x0008334d
Blame Module Name: QD
Blame Module Version: unknown
Blame Module Offset: 0x0008334d
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
The message goes on (too many characters to add here) before concluding:
Microsoft Application Information:
Error Reporting UUID: CE7544B1-4189-4A64-AB88-A5BB3BAB7226
Time from launch: 0 hours, 0 minutes, 15 seconds
Total errors on this client: 27"
I've been running Snow Leopard for several months, so that's not the issue. Can anyone give me any pointers based on the above error message? I'd be extremely grateful.
Thank you!
Paulina
I hope someone can help me. I'm running Microsoft Word for Mac 2008 on Snow Leopard, both with the latest updates. I have 3 saved Word documents (which I last saved last month) that I desperately need to recover with all formatting intact (one doc includes detailed footnoting).
Although Word opens fine when I'm creating a new doc, when I try to open the docs I saved a month or two ago, I get the following error message: "Microsoft Word has an encountered a problem and needs to close."
It then gives me the option to recover my work and restart Word, but the same thing happens again.
When I click on the More Information button, I get the following message:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-05-05 14:51:14 -0400
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.4.100208
Crashed Module Name: QD
Crashed Module Version: unknown
Crashed Module Offset: 0x0008334d
Blame Module Name: QD
Blame Module Version: unknown
Blame Module Offset: 0x0008334d
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
The message goes on (too many characters to add here) before concluding:
Microsoft Application Information:
Error Reporting UUID: CE7544B1-4189-4A64-AB88-A5BB3BAB7226
Time from launch: 0 hours, 0 minutes, 15 seconds
Total errors on this client: 27"
I've been running Snow Leopard for several months, so that's not the issue. Can anyone give me any pointers based on the above error message? I'd be extremely grateful.
Thank you!
Paulina