Battery won't work and random shut down

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Akboy


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I got my new MacBook in the mail yesterday and I'm having some problems. The battery won't work at all. It looks like it's charging fine. After it's plugged in for a while, the little orange light changes to green. But when I unplug it, the computer shuts off right away. It acts like the battery isn't in at all.

It's also shut down randomly a few times since I got it. Could these problems be related?
 
chscag

chscag

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Your Mac's Specs
2017 27" iMac, 10.5" iPad Pro, iPhone 8, iPhone 11, iPhone 12 Mini, Numerous iPods, Monterey
Call Apple, it's a new machine and should work out of the box.

Regards.
 

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