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Thread: Printer/Scanner

  1. #1
    Printer/Scanner

    Member Since
    Sep 14, 2011
    Posts
    193
    Printer/Scanner
    Hi,

    Hoping someone can shed some light on this issue.I have a mid 2011 21.5 ins desktop Maverick and am operating a HP Photosmart printer/scanner all in one job.Have recently changed service provider and am gone completely wireless with regards Mac.It was previously wired from previous phone provider.Printer/scanner has always been wireless.Now whilst the printer is fine the scanner won't scan to Mac.It will accept instruction to overview scan.Well, to be honest it goes straight to that when I click on "open scanner" but that is as good as it gets.The machine scans across the document but won't actually scan to the computer or if it does I can't find it anywhere.It is telling me that it is going to documents but it's not there?? Anyone any ideas? Thanks

  2. #2
    Printer/Scanner
    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,759
    Specs:
    27" iMac i7 (2011) 10.10, iPhone6, iPad Air 2, AppleTV2
    Depends if you printer supports wireless scanning, not all do. Which model is it?
    External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

    Please use the reputation system if you think you've been helped - top right of this post

  3. #3
    Printer/Scanner

    Member Since
    Sep 14, 2011
    Posts
    193
    It is a HP Photosmart B210 and it has been printing and scanning wirelessly for the last few years no problem !

  4. #4
    Printer/Scanner
    osxx's Avatar
    Member Since
    Jan 19, 2008
    Location
    houston texas
    Posts
    4,695
    Specs:
    09 MBP 8GB ram 500GB HD OS 10.9 32B iPad 4 32GB iPhone 5 iOs7 2TB TC Apple TV3
    Will it copy a document if so its a setting if not had this happen with a Photosmart after 4 years it turned out the scanner went bad even though it went through the motions .

  5. #5
    Printer/Scanner

    Member Since
    Sep 14, 2011
    Posts
    193
    It's printing from the Mac and copying from itself but just not scanning.When you ask it to scan it refers you back to the desktop.I open the scanner and the a window which I have never seen before opens,subdivided into two with details of the settings such as resolution,where it is being scanned to,the name and format.On the side of that is a separate section showing the scan overview which does it's thing and then that's it.When I try again it tells me it has done scanning.I have attached a capture of what happens but with no document on the tray.Come to think of it, is it my imagination or was there a scan folder/section in finder where scans would automatically go unless directed otherwise? Or am losing the marbles.
    Attached Images Attached Images

  6. #6
    Printer/Scanner
    osxx's Avatar
    Member Since
    Jan 19, 2008
    Location
    houston texas
    Posts
    4,695
    Specs:
    09 MBP 8GB ram 500GB HD OS 10.9 32B iPad 4 32GB iPhone 5 iOs7 2TB TC Apple TV3
    To rule out if the scanner is working correctly if you put anything under the scanner and select copy will it print a copy if so the then its a setting issue or driver issue.

  7. #7
    Printer/Scanner

    Member Since
    Sep 14, 2011
    Posts
    193
    Thanks osxx,yes it will copy within itself and print from the mac.Just the scan part is bogey.Where to now can I ask?

  8. #8
    Printer/Scanner
    osxx's Avatar
    Member Since
    Jan 19, 2008
    Location
    houston texas
    Posts
    4,695
    Specs:
    09 MBP 8GB ram 500GB HD OS 10.9 32B iPad 4 32GB iPhone 5 iOs7 2TB TC Apple TV3
    Try changing the scan to desktop in the screenshot you posted and pick anything see if it works.

  9. #9
    Printer/Scanner

    Member Since
    Sep 14, 2011
    Posts
    193
    No I did try all those things and no joy.Buggin' the life out of me now

  10. #10
    Printer/Scanner
    osxx's Avatar
    Member Since
    Jan 19, 2008
    Location
    houston texas
    Posts
    4,695
    Specs:
    09 MBP 8GB ram 500GB HD OS 10.9 32B iPad 4 32GB iPhone 5 iOs7 2TB TC Apple TV3

  11. #11
    Printer/Scanner

    Member Since
    Sep 14, 2011
    Posts
    193
    Nah, it telling me the scanner is not available now LOL !!!

  12. #12
    Printer/Scanner

    Member Since
    Sep 14, 2011
    Posts
    193
    I think I will uninstall and start again.Is there a way to uninstall that driver I have just downloaded?Have Maverick installed

  13. #13
    Printer/Scanner
    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    20,066
    Specs:
    iMac i5 2.7GHz, 16GB memory, OS 10.10.5
    It will be in the Applications folder, and simply hit the (-) button under the printer in System Preferences > Printers and Scanners. With the printer connected via USB and powered on, install the driver and hit the little (+) button this time.

    With my Epson after upgrade to Mavericks things changed a little. Hitting the Scan button on the printer now does nothing, however there is a folder called Epson Software in Applications. Opening this brings up the scan application.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  14. #14
    Printer/Scanner
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,292
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    Hey Harry... thanks for the tip. I never noticed the Epson software in my applications folder until you just mentioned it. I don't remember ever seeing it before Mavericks was installed. I guess I should find out what all it's suppose to do....

  15. #15
    Printer/Scanner
    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    20,066
    Specs:
    iMac i5 2.7GHz, 16GB memory, OS 10.10.5
    Good Idea Charlie. Actually you can no longer scan from the printer ..have to use that package in the Pllications Folder.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

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