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  1. #1
    canon printer problem

    Member Since
    Sep 26, 2012
    Posts
    10
    Unhappy canon printer problem
    Help I bought a canon pixma mp280 as i had compatibility issues with my previous printer. It was fine for 6 months but now I keep getting a support code 306 communication error. I have tried disconnecting and reconnecting, turning on and off, deleting and re-adding the printer, reinstalling the drivers, different cable.
    Mac book pro Mac OSX 10.7.5.
    Any ideas?

  2. #2
    canon printer problem
    RadDave's Avatar
    Member Since
    Jan 20, 2012
    Location
    North Carolina
    Posts
    2,534
    Specs:
    MBP 13" (2013); 2.6 GHz i5; 8 GB RAM; SSD 256 GB; OS 10.10.5
    Well, looks like you've done about everything - checked the Canon website and did not find a 'new' firmware update for your model & OS X version - deleting & re-adding the printer in Preferences will often correct the issue but seems not have solved your problem.

    I believe the warranty for these printers is 90 days unless you purchased an extended one - might want to check into that possibility and/or check w/ Canon support? Good luck & please let us know - I have a new Canon inkjet printer (now 6 months old). Dave

  3. #3
    canon printer problem

    Member Since
    Sep 26, 2012
    Posts
    10
    No extended warranty unfortunately and canon have been no help! At a friends suggestion bought an "expensive" cable for printer to mac and hey presto its working again. Apparently some of the supermarket cheap cables are temperamental and its worth paying more for good quality cables. I will let you know if it stays fixed!

  4. #4
    canon printer problem
    RadDave's Avatar
    Member Since
    Jan 20, 2012
    Location
    North Carolina
    Posts
    2,534
    Specs:
    MBP 13" (2013); 2.6 GHz i5; 8 GB RAM; SSD 256 GB; OS 10.10.5
    Quote Originally Posted by Ri24 View Post
    No extended warranty unfortunately and canon have been no help! At a friends suggestion bought an "expensive" cable for printer to mac and hey presto its working again. Apparently some of the supermarket cheap cables are temperamental and its worth paying more for good quality cables. I will let you know if it stays fixed!
    Great news! Congrats - yep some of those cheap cables can be bothersome - just another 'thing' to check on a troubleshooting list - Dave

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