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  1. #1
    WD My Book Studio Edition II wonít mount on desktop! Help!

    Member Since
    Apr 19, 2010
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    3
    Exclamation WD My Book Studio Edition II wonít mount on desktop! Help!
    Hi, Iím hoping someone could shed some light and let me know how to fix this problem. The My Book Studio Edition II that Iíve been using for 5 months (only) suddenly wouldnít mount on my PowerBook G4 (Mac OSX 10.4.11). I tried using Disk Utility and I could see the drive and the icon is dim. When I clicked ďmountĒ it still wouldnít mount, the drive is still showing dim. The WD driver manager also showing the drive in good status and good condition on the menu bar and has the green light. The power light/LED status and activity lights seemed acting normal, it goes in & out when I tried to mount it. And I could hear the sound that normally when the drive is landed on the desktop. However, itís not there. I tried using different cable - Firewire 400, 800 and USB cable and it still wouldnít work.

    I donít know if itís caused by the new Macbook Pro (latest Mac OSX Snow Leopard) I recently purchased. The whole problem started when I plugged the external MyBook HD to the new Macbook Pro to transfer some files, it was working, but then when I plugged it back to the Powerbook G4, itís just not showing. I then tried to plugged it again to the new Macbook pro, not showing either. I have the My Book HD configured in RAID 1 with no password at the moment.

    I also bought another My Book Studio Edition II HD two weeks ago (donít know now if this is a good idea now!!). Iím using it with the Macbook Pro with Time Machine. At the moment seems to be working ok. But Iím not dare to plugged it in to the Powerbook G4, just in case it disappear on both laptops. I apologise for the long posting, but I think Iíve coveredd all the issues that I encountered. I hope the drive will come back so I can get back all the data (900MB) in it.

    Thanks so much for your help in advance.

  2. #2
    WD My Book Studio Edition II wonít mount on desktop! Help!
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,190
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    I don't know if this will help or not.... The WD My Book Studio Edition II is a RAID unit and as such if one of the drives fails or malfunctions for some reason or another, the entire unit will not mount. I don't believe you did it any harm by moving it from the G4 to your new MBP. The failure was probably coincidental.

    You might want to contact Western Digital support by phone (they have a toll free number) and see if they can work with you to trouble shoot it. The unit should still be under warranty. They should also be able to tell you how to get your data off the drive(s) if possible. There is also software available that can help recover your data, if necessary.

    Regards.

  3. #3
    WD My Book Studio Edition II wonít mount on desktop! Help!
    roffir's Avatar
    Member Since
    Mar 21, 2008
    Location
    Boston, MA
    Posts
    153
    Specs:
    MacBook Pro | iMac | iPhone 4
    Did you try repairing permissions in disk utility? If that doesn't work you may need Disk Warrior. This happened to me once and it just need to be repaired by disk utility if it can or if not you'll need to rebuild with disk warrior depending on how valuable the files are stored on it.

  4. #4
    WD My Book Studio Edition II wonít mount on desktop! Help!

    Member Since
    Apr 19, 2010
    Posts
    3
    Thanks for your reply @chscaq and @roffir.
    I tried contacting the support from WD, they said that will give me a call back, but Iím still waiting.

    I also tried using Disk Utility/Disk Warrior/Drive Genius to mount or verify and repair. But none of this worked. The error message came up and said my disk is damage. The strange thing is that it shows the drive condition is good and healthy in the WD drive manager with the green light on. Thereís no clicking or any strange sound from the drive.

    As the drive itís configured in RAID 1, and possibly not both of the hard drives are damaged. Iím thinking of getting a enclosure and try to get the data back from this way. Does anyone know which enclosure I need to get? I could probably get one from Amazon.co.uk, but I donít know which one to get. A eSata one with USB interface? 2.5Ē or 3.5Ē? Is it easy to assemble it? Your advice would be much appreciated!

  5. #5
    WD My Book Studio Edition II wonít mount on desktop! Help!
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,190
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    As the drive itís configured in RAID 1, and possibly not both of the hard drives are damaged. Iím thinking of getting a enclosure and try to get the data back from this way. Does anyone know which enclosure I need to get? I could probably get one from Amazon.co.uk, but I donít know which one to get. A eSata one with USB interface? 2.5Ē or 3.5Ē? Is it easy to assemble it? Your advice would be much appreciated!
    You might be better off using a universal drive adapter rather than an external carrier. Here's the LINK to OWC (located in the US) as it will give you some idea of what to purchase. I'm sure Amazon UK stocks the same item.

    Regards.

  6. #6
    WD My Book Studio Edition II wonít mount on desktop! Help!

    Member Since
    Apr 19, 2010
    Posts
    3
    Quote Originally Posted by chscag View Post
    You might be better off using a universal drive adapter rather than an external carrier. Here's the LINK to OWC (located in the US) as it will give you some idea of what to purchase. I'm sure Amazon UK stocks the same item.

    Regards.
    That's very good idea, thanks! I'll definately buy one of this.
    Good news is that WD is sending me a replacement drive, so I'll swap the old to the new to get the data back.

    Thanks all for your advice.

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