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  1. #1
    Scanning problem

    Member Since
    Dec 21, 2009
    Location
    Murfreesboro, TN
    Posts
    47
    Specs:
    15" MacBook Pro 2.66GHz, OS 10.6.2, iPad2(64G)
    Scanning problem
    I just bought an HP J4680c printer and am connected wireless. No problem with printing. When I try to scan, I get an unknown error message. I don't believe it's the printer since I am not having a problem scanning using a PC laptop.

    Is there a setting on my mac book that I need to adjust? I'm using OS 10.6.2

    Thanks!

  2. #2
    Scanning problem
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,190
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    No setting on the MacBook other than what's provided by HP. I had the same problem with my Canon all in one until I downloaded and installed the latest drivers and wireless software from Canon.

    Try the HP site to see if there is an updated driver package for your HP. Also look for any separate scanning or wireless software that might be available or an updated version. HP should have included a CD with software along with the printer. Make sure you have installed all the applicable software in addition to the drivers.

    Regards.

  3. #3
    Scanning problem

    Member Since
    Dec 21, 2009
    Location
    Murfreesboro, TN
    Posts
    47
    Specs:
    15" MacBook Pro 2.66GHz, OS 10.6.2, iPad2(64G)
    Chscag, thanks.

    The printer came with software and I'm using the HP scanner component. The HP program auto checked for updates, but that's not a guarantee either.

    I recall reading a post in a previous thread about using a wireless connection with a printer and selecting a "bridge" or something in the settings. Of course I don't remember where I read that.

    Yeah, I guess my next step will be to contact HP.

  4. #4
    Scanning problem

    Member Since
    Dec 21, 2009
    Location
    Murfreesboro, TN
    Posts
    47
    Specs:
    15" MacBook Pro 2.66GHz, OS 10.6.2, iPad2(64G)
    Update
    Well, after much frustration of trying to get my MBP to scan using the printer, I went with my last option. I called HP's support.

    After three automated questions I was transferred to a tech that actually spoke english, ... well, he was Canadian. We discussed the olympic games and the upcoming women's hockey game between Canada and the U.S. today.

    The mac software that came with the printer did not support OS X 10.6

    Directed to their website to download the correct software and now everything is working as advertised.

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