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  1. #1
    Can't get my Canon MP960 to scan with my iMac

    Member Since
    Apr 01, 2009
    Posts
    10
    Question Can't get my Canon MP960 to scan with my iMac
    Help!
    I have done everything I can think of. I've installed the programs from the cd, I've downloaded all the new drivers. I've unplugged, restarted, turned on, turned off... don't know what else to do.

    It prints fine... and will scan when I go through the trial version of Vue Scan, but if I just press the start button the actual printer, nothing happens.
    Help!?!

  2. #2
    Can't get my Canon MP960 to scan with my iMac
    vansmith's Avatar
    Member Since
    Oct 19, 2008
    Location
    Toronto
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    19,395
    Specs:
    2012 13" MBP (2.5 i5, 8GB)
    Will it work if you use Image Capture (/Applications/Image Capture.app)?
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  3. #3
    Can't get my Canon MP960 to scan with my iMac

    Member Since
    Apr 01, 2009
    Posts
    10
    Oh! Yes it does!! I wonder why I can't just hit start like I used to be able to do when it was hooked up to my pc. Strange!

  4. #4
    Can't get my Canon MP960 to scan with my iMac

    Member Since
    Apr 01, 2009
    Posts
    10
    Oh correction on that.. it will only give me the overview... the actual scan button is greyed out.

  5. #5
    Can't get my Canon MP960 to scan with my iMac
    Lifeisabeach's Avatar
    Member Since
    Sep 30, 2007
    Location
    The Republic of Neptune
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    7,637
    Is your Canon connected by USB directly to your Mac, or to a router for use as a networked printer?

    Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
    ------
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  6. #6
    Can't get my Canon MP960 to scan with my iMac

    Member Since
    Apr 01, 2009
    Posts
    10
    Nope it's connected by USB directly to the mac.

  7. #7
    Can't get my Canon MP960 to scan with my iMac
    Lifeisabeach's Avatar
    Member Since
    Sep 30, 2007
    Location
    The Republic of Neptune
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    7,637
    I've done some brief knowledge base searching and am coming up empty-handed. A few years ago, I know that Canon's multi-function printers did not support use of the scanner under OS X, leading me to buy an HP model instead. As far as I can tell, your model is supported under OS X. I think at this point, you have little resort but to call Canon. For all we know, it may simply be broken. *shrug*

    Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
    ------
    Links: Onyx | EasyFind | Apple Hardware Test | How to test your hard drive | The Safe Mac Adware Removal Guide | Uninstall MacKeeper
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    Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.

  8. #8
    Can't get my Canon MP960 to scan with my iMac
    hughvane's Avatar
    Member Since
    May 18, 2008
    Location
    Banks Peninsula, New Zealand
    Posts
    3,296
    Specs:
    MacMini 2.4, 8 Gb, OS 10.10 and 10.6; MacBook 2.4, 4 Gb, OS 10.6.8
    My Canon MP110 won't scan directly from the onboard button either, it's necessary to use the MP Navigator software then was installed on the Mac at setup. If you go via that route, assuming you have the 960 software and/or the install CD, I think you'll find that it works. Bit of a hassle, I know, but you get all the resolution options, colour or grayscale, etc.

  9. #9
    Can't get my Canon MP960 to scan with my iMac
    Collin Bl's Avatar
    Member Since
    Apr 07, 2009
    Location
    Napier NZ
    Posts
    3,291
    Specs:
    27 iMac i5, MBP 13 & iMac 20, 2TB dual TC, AppleTV, iPh4S
    Had a Canon MP 760 and scanning was only possible with physical USB connection using MP Navigator - now with Brother MFC wireless both computers on LAN can print and scan wirelessly. With my MBP even found and used another Brother MFC "off site" with zero configuration efforts on my part.
    Brother seem to have the Mac's catered for well.

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