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  1. #1
    External HD Issues

    Member Since
    Oct 26, 2006
    Posts
    467
    External HD Issues
    Tonight when I plugged my external hd back up to my MBP, the screen went black and told me to restart my computer. This did happen about a wk ago and I didn't think anything of it. It seems it happens when I use my external HD. It's a WD 500GB MyBook, only had it since last november.

    I did have to send my MBP in a few months to get the HD replaced along with the Processor. My mac has been running slow lately too. Do I need to contact apple?

    Here is what the error to report said:

    Mon May 26 20:17:41 2008
    panic(cpu 0 caller 0x001A8C8A): Kernel trap at 0x006ce42f, type 14=page fault, registers:
    CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x00f75000, CR4: 0x00000660
    EAX: 0x00000000, EBX: 0x06193300, ECX: 0x20000000, EDX: 0x061933b0
    CR2: 0x00000000, EBP: 0x51917b98, ESI: 0x06193300, EDI: 0xe00002c2
    EFL: 0x00010206, EIP: 0x006ce42f, CS: 0x00000008, DS: 0x06190010
    Error code: 0x00000000

    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x519179a8 : 0x12b0f7 (0x4581f4 0x519179dc 0x133230 0x0)
    0x519179f8 : 0x1a8c8a (0x461720 0x6ce42f 0xe 0x460ed0)
    0x51917ad8 : 0x19ece5 (0x51917af0 0x0 0x51917b98 0x6ce42f)
    0x51917ae8 : 0x6ce42f (0xe 0x10048 0x6190010 0x10)
    0x51917b98 : 0x6cd190 (0x6193300 0x5390c0 0x5390c0 0x539680)
    0x51917bc8 : 0x6cca73 (0x6193300 0x1 0x51917c38 0x4)
    0x51917c58 : 0x40c19f (0x6193300 0xe0010001 0x5e1f180 0x1)
    0x51917ca8 : 0x40c41d (0x5e1f180 0xe0010001 0x6193300 0x1)
    0x51917cd8 : 0x408a56 (0x6193300 0x51917d9c 0x51917d38 0x1)
    0x51917d18 : 0x40c153 (0x5e1f180 0x40c3ea 0x51917d9c 0x50dee00)
    0x51917d38 : 0x40c3d0 (0x5e1f180 0x40c3ea 0x51917d9c 0x3ea76c)
    0x51917d78 : 0x40c472 (0x5e1f180 0x50f6300 0x40c3ea 0x51917d9c)
    0x51917db8 : 0x40c19f (0x5e1f180 0xe0010001 0x1 0x0)
    0x51917e08 : 0x40c41d (0xbf81e00 0xe0010001 0x5e1f180 0x1)
    0x51917e38 : 0x408a56 (0x5e1f180 0x51917efc 0x51917e78 0x3f228d)
    0x51917e78 : 0x40c153 (0xbf81e00 0x40c3ea 0x51917efc 0x50dee00)
    Backtrace continues...
    Kernel loadable modules in backtrace (with dependencies):
    com.apple.iokit.IOStorageFamily(1.5.2)@0x6c8000->0x6dffff

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    9C7010

    Kernel version:
    Darwin Kernel Version 9.2.2: Tue Mar 4 21:17:34 PST 2008; root:xnu-1228.4.31~1/RELEASE_I386
    System model name: MacBookPro2,2 (Mac-F42187C8)
    MacBook Pro | 2.33 GHz 3 GB Ram 200 GB HD | Best Choice Ever For A Laptop | 8 GB iPod Touch

  2. #2
    External HD Issues
    Soulwar's Avatar
    Member Since
    Jan 27, 2008
    Location
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    1,515
    Specs:
    iMac 17" 1Ghz G4  iPhone 3G  10.5.5
    You had a kernel panic. Make sure the firmware is up to date on the external. And you may want to run Disk Utility on it as well. Is it just for data or do you have an active OS on the external? (could repair permissions as well, for both HDD) Make sure to repair permissions from the startup volume and not the install disk.

    From the article I linked to for kernel panics...
    • Incompatible, obsolete, or corrupted kernel extensions. If a third-party kernel extension or one of its dependencies is incompatible or obsolete with respect to the version of Mac OS X you are using, kernel panics may occur when the kernel executes such extensions. Likewise, if a kernel extension or one of its dependencies is corrupted, such as the result of hard disk corruption, kernel panics are likely to occur when the kernel attempts to load or execute such.
    • Incompatible, obsolete, or corrupted drivers. Similar to kernel extensions, drivers for third-party hardware which are incompatible with the version of Mac OS X you are using, or which have become corrupted, will cause in kernel panics.
    • Hard disk corruption, including bad sectors, directory corruption, and other hard-disk ills.
    • Incorrect permissions on System-related files or folders.
    When all else fails, try everything!
    The Rep System and you.
    Life's a joke...If you're not laughing, then you didn't get it.

    June 2008


  3. #3
    External HD Issues

    Member Since
    Oct 26, 2006
    Posts
    467
    Quote Originally Posted by Soulwar View Post
    You had a kernel panic. Make sure the firmware is up to date on the external. And you may want to run Disk Utility on it as well. Is it just for data or do you have an active OS on the external? (could repair permissions as well, for both HDD) Make sure to repair permissions from the startup volume and not the install disk.

    From the article I linked to for kernel panics...
    • Incompatible, obsolete, or corrupted kernel extensions. If a third-party kernel extension or one of its dependencies is incompatible or obsolete with respect to the version of Mac OS X you are using, kernel panics may occur when the kernel executes such extensions. Likewise, if a kernel extension or one of its dependencies is corrupted, such as the result of hard disk corruption, kernel panics are likely to occur when the kernel attempts to load or execute such.
    • Incompatible, obsolete, or corrupted drivers. Similar to kernel extensions, drivers for third-party hardware which are incompatible with the version of Mac OS X you are using, or which have become corrupted, will cause in kernel panics.
    • Hard disk corruption, including bad sectors, directory corruption, and other hard-disk ills.
    • Incorrect permissions on System-related files or folders.
    Thanks for reply Soulwar!

    I have the HD partitioned for Time Machine and the other half I store my business/personal files. I can't repair permissions since the button is grayed out on the external. I repaired the external and it said it appears to be ok. I checked Western Digitals web site out and downloaded their manager tool thing to see if that does any good. I will get my tiger dvds tomorrow and run the Apple Hardware test and see if that says anything.

    For the MBP everything inside the case is original unless the repair center did something I don't know about.

    Edited to say: I do have a Dell flat screen hooked up my MBP but I don't see any driver downloads at dell for it.
    MacBook Pro | 2.33 GHz 3 GB Ram 200 GB HD | Best Choice Ever For A Laptop | 8 GB iPod Touch

  4. #4
    External HD Issues
    Soulwar's Avatar
    Member Since
    Jan 27, 2008
    Location
    Estero, FL
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    1,515
    Specs:
    iMac 17" 1Ghz G4  iPhone 3G  10.5.5
    Could have had something happen during repairs...The log does mention: com.apple.iokit.IOStorageFamily(1.5.2)@0x6c8000->0x6dffff
    Which I believe is input/output.
    How are you connecting to it? Could you try something else in the port you're using?
    As for the monitor, could disconnect temporarily for troubleshooting.

    AHT is a great idea as well.
    When all else fails, try everything!
    The Rep System and you.
    Life's a joke...If you're not laughing, then you didn't get it.

    June 2008


  5. #5
    External HD Issues
    Soulwar's Avatar
    Member Since
    Jan 27, 2008
    Location
    Estero, FL
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    Specs:
    iMac 17" 1Ghz G4  iPhone 3G  10.5.5
    Something else to try, since they replaced some things.
    http://www.apple.com/support/downloa...update151.html
    When all else fails, try everything!
    The Rep System and you.
    Life's a joke...If you're not laughing, then you didn't get it.

    June 2008


  6. #6
    External HD Issues

    Member Since
    Oct 26, 2006
    Posts
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    Quote Originally Posted by Soulwar View Post
    Something else to try, since they replaced some things.
    http://www.apple.com/support/downloa...update151.html
    I tried the update and it says I don't need it. My boot rom vers is MBP22.00A5.B07.

    I am getting ready to run Apple Hardware Test. I'll post with updates when it's done.
    MacBook Pro | 2.33 GHz 3 GB Ram 200 GB HD | Best Choice Ever For A Laptop | 8 GB iPod Touch

  7. #7
    External HD Issues

    Member Since
    Oct 26, 2006
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    Quote Originally Posted by Soulwar View Post
    Could have had something happen during repairs...The log does mention: com.apple.iokit.IOStorageFamily(1.5.2)@0x6c8000->0x6dffff
    Which I believe is input/output.
    How are you connecting to it? Could you try something else in the port you're using?
    As for the monitor, could disconnect temporarily for troubleshooting.

    AHT is a great idea as well.
    I have ran AHT and it found no errors. I also ran Disk Utility from the Leopard cd and it found no issues. I have switched the external to the other USB drive and I haven't gotten the black screen telling me to restart yet.
    MacBook Pro | 2.33 GHz 3 GB Ram 200 GB HD | Best Choice Ever For A Laptop | 8 GB iPod Touch

  8. #8
    External HD Issues
    Soulwar's Avatar
    Member Since
    Jan 27, 2008
    Location
    Estero, FL
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    Specs:
    iMac 17" 1Ghz G4  iPhone 3G  10.5.5
    Have you tried anything else in that port?
    When all else fails, try everything!
    The Rep System and you.
    Life's a joke...If you're not laughing, then you didn't get it.

    June 2008


  9. #9
    External HD Issues

    Member Since
    Oct 26, 2006
    Posts
    467
    Quote Originally Posted by Soulwar View Post
    Have you tried anything else in that port?
    Yes, I have my USB hub with: mouse, keyboard, printer.

    I wonder if this is a cause to some of my problems: when I got my MBP back from the repair center I loaded Leopard and had it restore from time machine well after about 2 hours it said it was done and hadn't changed screens so I turned the laptop off and back on. I then tried to create my user again and it told me no since it was already kinda there. I used a diff name and got logged in and deleted the user I tried to set up from a time machine backup.

    Could that be throwing things off some, like it thinks there is another user but there really isn't? Not sure what that would have to do with the restart screen though. I really don't want to but I have the time if I need to reinstall Leopard and get a clean slate.
    MacBook Pro | 2.33 GHz 3 GB Ram 200 GB HD | Best Choice Ever For A Laptop | 8 GB iPod Touch

  10. #10
    External HD Issues
    Soulwar's Avatar
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    Specs:
    iMac 17" 1Ghz G4  iPhone 3G  10.5.5
    It could have corrupted something during that process. However, If things are working now, "if it's not broke, don't fix it."

    If it happens again, I would try an Archive and Install. You'd get a new System folder. If that doesn't solve the problem, then the problem would be with something in your home folder. (Which would probably be part of the backup as well)
    The erase and install would be a last option to try. If it comes to that, you may just want to backup important info and data, before trying. (not everything, as you may bring the problem with it)
    When all else fails, try everything!
    The Rep System and you.
    Life's a joke...If you're not laughing, then you didn't get it.

    June 2008


  11. #11
    External HD Issues

    Member Since
    Oct 26, 2006
    Posts
    467
    Quote Originally Posted by Soulwar View Post
    It could have corrupted something during that process. However, If things are working now, "if it's not broke, don't fix it."

    If it happens again, I would try an Archive and Install. You'd get a new System folder. If that doesn't solve the problem, then the problem would be with something in your home folder. (Which would probably be part of the backup as well)
    The erase and install would be a last option to try. If it comes to that, you may just want to backup important info and data, before trying. (not everything, as you may bring the problem with it)
    I am reformatting my external to see if that fixes anything.

    If I get the screen again then I'll consider reinstalling Leopard.

    Thanks for all your help Soulwar!!
    MacBook Pro | 2.33 GHz 3 GB Ram 200 GB HD | Best Choice Ever For A Laptop | 8 GB iPod Touch

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