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  1. #1
    Password problem

    Member Since
    Feb 10, 2008
    Posts
    2
    Password problem
    Hi,

    I just bought a macbook recently and I've been having some problems with my Administrator password. When I go to change settings on some applications there is a lock on it. I click on the lock and it tells me to to enter my admin name and password. I do so but it keeps telling me that the name or password is incorrect. So then I decided to reset my password by putting in the install disc etc. and thought this would solve the problem. When i restarted the computer it asked for my (new) name and password so I could log on to my desktop and that worked fine. But then when I went to change settings after clicking on the lock the same 'name or password is incorrect' message comes up.

    Any suggestions of what to do would be great. Thanks.

  2. #2
    Password problem
    Lifeisabeach's Avatar
    Member Since
    Sep 30, 2007
    Location
    The Republic of Neptune
    Posts
    7,637
    Create a new user and give it administrative privileges. Then log into that user and try again.

    BTW... what apps/changes are you trying to do, if I may ask?

  3. #3
    Password problem

    Member Since
    Feb 10, 2008
    Posts
    2
    Hi,
    I tried that but it wont work. I go to add a new user and everything is in grey and wont allow me to click on it. Then again the lock is in the bottom left hand corner and it says 'click on the lock to make changes'. I do so and my problem arises again. It asks for the administrators name and password and then when I type them it it says they're wrong.

  4. #4
    Password problem
    louishen's Avatar
    Member Since
    Oct 22, 2007
    Location
    London
    Posts
    8,968
    Specs:
    Mac Mini Core i7 2012 | White 2009 MacBook 2 Ghz | 733 Mhz G4 Quicksilver
    Is this macbook second hand

    have you done any system software upgrades on it

  5. #5
    Password problem
    kgeier82's Avatar
    Member Since
    Dec 01, 2006
    Posts
    1,495
    Specs:
    MBP 2.4/2GB/200HD/256 8600gt
    you may in the end need to use the leopard disks for a reinstall.

    if you cant get the admin password, which sounds like u cant...
    2.4ghz Unibody | Hitachi 320GB 7200 | 256MB 9600gt

  6. #6
    Password problem
    Lifeisabeach's Avatar
    Member Since
    Sep 30, 2007
    Location
    The Republic of Neptune
    Posts
    7,637
    It sounds to me that you simply don't have administrative privileges. On the Accounts page with the list of users, does it say you are an administrator?

  7. #7
    MacHeadCase
    Guest
    Excellent observation, life is a beach!

    If that is the case, laurarose, check out this Apple Knowledge Base article, Mac OS X 10.5: Administrator user changes to standard.

    And welcome to Mac-Forums!

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