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  1. #1
    need help trbl shoot'g apps crashing on MBP
    rcronin's Avatar
    Member Since
    Dec 20, 2006
    Location
    New Eng
    Posts
    423
    Specs:
    MacBook white, 2.0 Intel Core 2 Duo Pro, 2 GB RAM, 13" screen
    need help trbl shoot'g apps crashing on MBP
    My friend's MBP is chronically crashing apps.

    1. It's new, 12/2006.
    2. It was cloned from her PB
    3. She's running 10.4.7
    4. These are some of the programs that are crashing: Mail, and various design apps
    5. It started a few weeks ago and is getting worse.
    6. the first thing to crash was Mail after it gave her error messages about fonts
    7. When they crash she is forced to run disk repairs before being able to reopen them.
    8. She's currently trying to find her OS disk and Disk Warrior to help fix it, but hasn't found them yet.


    In the meantime I thought it could be faster to ask here.
    Becky
    Web & Graphic Designer, LLL Leader, teacher (in my previous life; pre-kids) and Mama to my two daughters (who think the Apple booty is theirs)

  2. #2
    MacHeadCase
    Guest
    I have a feeling she probably imported stuff that do not run in Rosetta.

    Can she create a new user account and see if the crashing happens in the new account as well? In the new account, needless to say she should not import anything from her old account to make this test conclusive.

    If it does not happen, the problem is in her usual account. If it does happen, then problem is system-wide or it is an application that is used by all user accounts.

  3. #3
    need help trbl shoot'g apps crashing on MBP
    rcronin's Avatar
    Member Since
    Dec 20, 2006
    Location
    New Eng
    Posts
    423
    Specs:
    MacBook white, 2.0 Intel Core 2 Duo Pro, 2 GB RAM, 13" screen
    Quote Originally Posted by MacHeadCase View Post
    I have a feeling she probably imported stuff that do not run in Rosetta.

    Can she create a new user account and see if the crashing happens in the new account as well? In the new account, needless to say she should not import anything from her old account to make this test conclusive.

    If it does not happen, the problem is in her usual account. If it does happen, then problem is system-wide or it is an application that is used by all user accounts.
    hehehe. I think you just told someone else the same thing. Should I have just followed that advice instead of starting a new thread?

    But I digress. What is "Rosetta?"
    Becky
    Web & Graphic Designer, LLL Leader, teacher (in my previous life; pre-kids) and Mama to my two daughters (who think the Apple booty is theirs)

  4. #4
    need help trbl shoot'g apps crashing on MBP
    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Location
    Texas, where else?
    Posts
    26,209
    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '11 1.8 i7 4GB 10.10; 21" iMac '13 2.9 i5 8GB 10.10; 5s & 5c
    Rosetta is a software emulator that allows older Mac programs to run with the new Intel processors that are now being used.
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  5. #5
    MacHeadCase
    Guest
    Quote Originally Posted by rcronin View Post
    hehehe. I think you just told someone else the same thing. Should I have just followed that advice instead of starting a new thread?
    *Snip*
    It's the standard procedure when you suspect a software conflict, it isn't easily identified and you want to find out quickly if the problem is all over the place or if it is just localized.

  6. #6
    need help trbl shoot'g apps crashing on MBP
    rcronin's Avatar
    Member Since
    Dec 20, 2006
    Location
    New Eng
    Posts
    423
    Specs:
    MacBook white, 2.0 Intel Core 2 Duo Pro, 2 GB RAM, 13" screen
    Quote Originally Posted by MacHeadCase View Post
    It's the standard procedure when you suspect a software conflict, it isn't easily identified and you want to find out quickly if the problem is all over the place or if it is just localized.
    Tanks, folks. Now I just gotta get her on here to read this. Be back soon.
    Becky
    Web & Graphic Designer, LLL Leader, teacher (in my previous life; pre-kids) and Mama to my two daughters (who think the Apple booty is theirs)

  7. #7
    need help trbl shoot'g apps crashing on MBP

    Member Since
    May 27, 2006
    Location
    Concord, NC
    Posts
    445
    Specs:
    Macbook Pro 17" 2.6GHz 4GB RAM
    It would be best to back up her Documents, Photos, Music, etc... to a DVD or server or something and then copy them over to a fresh install on her MBP. That way no settings from the PowerPC-based system mess up programs running on the Intel-based MBP.

  8. #8
    need help trbl shoot'g apps crashing on MBP
    rcronin's Avatar
    Member Since
    Dec 20, 2006
    Location
    New Eng
    Posts
    423
    Specs:
    MacBook white, 2.0 Intel Core 2 Duo Pro, 2 GB RAM, 13" screen
    update
    She ended up getting a new logic board. She's been spending the last week transfering her files and waiting for adobe to release the new suite so she can get stuff working. Do other people find that adobe's apps don't work so good on the intel processor?
    Becky
    Web & Graphic Designer, LLL Leader, teacher (in my previous life; pre-kids) and Mama to my two daughters (who think the Apple booty is theirs)

  9. #9
    need help trbl shoot'g apps crashing on MBP
    mr g5's Avatar
    Member Since
    Jan 15, 2006
    Posts
    534
    Specs:
    Mac Pro 2.66GHz Quad, 1GB RAM
    Quote Originally Posted by rcronin View Post
    She ended up getting a new logic board. She's been spending the last week transfering her files and waiting for adobe to release the new suite so she can get stuff working. Do other people find that adobe's apps don't work so good on the intel processor?
    its because that until this month adobe products have not been native to the intel macs
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