OS X updated, now iTunes will not open!

Gren

Gren


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I was prompted to update OS X Mavericks this morning which I did, now iTunes crashes repeatedly halfway through loading. I have re-installed iTunes to no avail.

Help please!
 
Last edited:
McBie

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iPad Pro 12.9 latest iOS
There have been 2 iTunes updates the last couple of days.... have you installed these as well ?

Cheers ... McBie
 
OP
Gren

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McBie said:
There have been 2 iTunes updates the last couple of days.... have you installed these as well ?

Cheers ... McBie
Click to expand...

I re-installed the latest version, iTunes 11.2.1, before posting my question. I have checked for further updates and restarted the Mac twice, all without success.
 
vansmith

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Does it crash without any sort of error message(s) or does it provide you with one?
 
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Gren

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vansmith said:
Does it crash without any sort of error message(s) or does it provide you with one?
Click to expand...

There's an "iTunes quit unexpectedly" dialog box with an extremely long error report.
 
vansmith

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And what does that error report say?
 
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Gren

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vansmith said:
And what does that error report say?
Click to expand...

Well, you asked:-

Process: iTunes [1962]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 11.2.1 (11.2.1)
Build Info: iTunes-1121011002001001~1
Code Type: X86-64 (Native)
Parent Process: launchd [172]
Responsible: iTunes [1962]
User ID: 501

Date/Time: 2014-05-22 16:39:30.875 +0100
OS Version: Mac OS X 10.9.3 (13D65)
Report Version: 11
Anonymous UUID: 9638B8F9-5D61-CFAE-369F-43F24CF3C171

Sleep/Wake UUID: 4A580B1E-AA09-4CC5-883B-308446B12F54

Crashed Thread: 0 iTunes main Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

Code: 
VM Regions Near 0:
--> 
    __TEXT                 000000010e66e000-000000010fdc7000 [ 23.3M] r-x/rwx SM=COW  /Applications/iTunes.app/Contents/MacOS/iTunes

Thread 0 Crashed:: iTunes main  Dispatch queue: com.apple.main-thread
0   com.apple.iTunes              	0x000000010f1a432c 0x10e66e000 + 11756332
1   com.apple.iTunes              	0x000000010f1fbd54 0x10e66e000 + 12115284
2   com.apple.iTunes              	0x000000010f206282 0x10e66e000 + 12157570
3   com.apple.iTunes              	0x000000010f20612a 0x10e66e000 + 12157226
4   com.apple.iTunes              	0x000000010e680c64 0x10e66e000 + 76900
5   com.apple.iTunes              	0x000000010e8d1607 0x10e66e000 + 2504199
6   com.apple.iTunes              	0x000000010e8d1543 0x10e66e000 + 2504003
7   com.apple.iTunes              	0x000000010e8d147b 0x10e66e000 + 2503803
8   com.apple.CoreFoundation      	0x00007fff92af5e0c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
9   com.apple.CoreFoundation      	0x00007fff929e98dd _CFXNotificationPost + 2893
10  com.apple.Foundation          	0x00007fff91c0b7ba -[NSNotificationCenter postNotificationName:object:userInfo:] + 68
11  com.apple.AppKit              	0x00007fff96840b89 -[NSApplication _postDidFinishNotification] + 289
12  com.apple.AppKit              	0x00007fff9682d3a9 -[NSApplication finishLaunching] + 2147
13  com.apple.AppKit              	0x00007fff9682c813 -[NSApplication run] + 128
14  com.apple.iTunes              	0x000000010efab150 0x10e66e000 + 9687376
15  com.apple.iTunes              	0x000000010e9eb060 0x10e66e000 + 3657824

Thread 1:: Dispatch queue: com.apple.root.default-priority
0   libsystem_kernel.dylib        	0x00007fff8e9e1a1a mach_msg_trap + 10
1   libsystem_kernel.dylib        	0x00007fff8e9e0d18 mach_msg + 64
2   com.apple.CoreFoundation      	0x00007fff92a49fc5 __CFRunLoopServiceMachPort + 181
3   com.apple.CoreFoundation      	0x00007fff92a495e9 __CFRunLoopRun + 1161
4   com.apple.CoreFoundation      	0x00007fff92a48f25 CFRunLoopRunSpecific + 309
5   com.apple.CoreFoundation      	0x00007fff92afe811 CFRunLoopRun + 97
6   com.apple.mobiledevice        	0x00000001157ab701 __thr_AMRegisterForCallbacks + 217
7   libdispatch.dylib             	0x00007fff89e4428d _dispatch_client_callout + 8
8   libdispatch.dylib             	0x00007fff89e46082 _dispatch_root_queue_drain + 326
9   libdispatch.dylib             	0x00007fff89e47177 _dispatch_worker_thread2 + 40
10  libsystem_pthread.dylib       	0x00007fff8f5e4ef8 _pthread_wqthread + 314
11  libsystem_pthread.dylib       	0x00007fff8f5e7fb9 start_wqthread + 13

Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0   libsystem_kernel.dylib        	0x00007fff8e9e6662 kevent64 + 10
1   libdispatch.dylib             	0x00007fff89e46421 _dispatch_mgr_invoke + 239
2   libdispatch.dylib             	0x00007fff89e46136 _dispatch_mgr_thread + 52

Thread 3:
0   libsystem_kernel.dylib        	0x00007fff8e9e5e6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       	0x00007fff8f5e4f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       	0x00007fff8f5e7fb9 start_wqthread + 13

Thread 4:
0   libsystem_kernel.dylib        	0x00007fff8e9e5e6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       	0x00007fff8f5e4f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       	0x00007fff8f5e7fb9 start_wqthread + 13

Thread 5:: CFRunLoopThread
0   libsystem_kernel.dylib        	0x00007fff8e9e1a1a mach_msg_trap + 10
1   libsystem_kernel.dylib        	0x00007fff8e9e0d18 mach_msg + 64
2   com.apple.CoreFoundation      	0x00007fff92a49fc5 __CFRunLoopServiceMachPort + 181
3   com.apple.CoreFoundation      	0x00007fff92a495e9 __CFRunLoopRun + 1161
4   com.apple.CoreFoundation      	0x00007fff92a48f25 CFRunLoopRunSpecific + 309
5   com.apple.CoreFoundation      	0x00007fff92afe811 CFRunLoopRun + 97
6   com.apple.iTunes              	0x000000010e68952b 0x10e66e000 + 111915
7   com.apple.iTunes              	0x000000010e673472 0x10e66e000 + 21618
8   libsystem_pthread.dylib       	0x00007fff8f5e3899 _pthread_body + 138
9   libsystem_pthread.dylib       	0x00007fff8f5e372a _pthread_start + 137
10  libsystem_pthread.dylib       	0x00007fff8f5e7fc9 thread_start + 13

Thread 6:
0   libsystem_kernel.dylib        	0x00007fff8e9e5716 __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff8f5e5c3b _pthread_cond_wait + 727
2   com.apple.iTunes              	0x000000010e67278b 0x10e66e000 + 18315
3   com.apple.iTunes              	0x000000010eae0f6b 0x10e66e000 + 4665195
4   com.apple.iTunes              	0x000000010eae169a 0x10e66e000 + 4667034
5   com.apple.iTunes              	0x000000010e673472 0x10e66e000 + 21618
6   libsystem_pthread.dylib       	0x00007fff8f5e3899 _pthread_body + 138
7   libsystem_pthread.dylib       	0x00007fff8f5e372a _pthread_start + 137
8   libsystem_pthread.dylib       	0x00007fff8f5e7fc9 thread_start + 13

Thread 7:: com.apple.CFSocket.private
0   libsystem_kernel.dylib        	0x00007fff8e9e59aa __select + 10
1   com.apple.CoreFoundation      	0x00007fff92a95ab3 __CFSocketManager + 867
2   libsystem_pthread.dylib       	0x00007fff8f5e3899 _pthread_body + 138
3   libsystem_pthread.dylib       	0x00007fff8f5e372a _pthread_start + 137
4   libsystem_pthread.dylib       	0x00007fff8f5e7fc9 thread_start + 13

Thread 8:
0   libsystem_kernel.dylib        	0x00007fff8e9e5e6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       	0x00007fff8f5e4f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       	0x00007fff8f5e7fb9 start_wqthread + 13

Thread 9:: CoreAudioNotificationThread
0   libsystem_kernel.dylib        	0x00007fff8e9e1a1a mach_msg_trap + 10
1   libsystem_kernel.dylib        	0x00007fff8e9e0d18 mach_msg + 64
2   com.apple.CoreFoundation      	0x00007fff92a49fc5 __CFRunLoopServiceMachPort + 181
3   com.apple.CoreFoundation      	0x00007fff92a495e9 __CFRunLoopRun + 1161
4   com.apple.CoreFoundation      	0x00007fff92a48f25 CFRunLoopRunSpecific + 309
5   com.apple.CoreFoundation      	0x00007fff92afe811 CFRunLoopRun + 97
6   com.apple.iTunes              	0x000000010eb9f9eb 0x10e66e000 + 5446123
7   com.apple.iTunes              	0x000000010e673472 0x10e66e000 + 21618
8   libsystem_pthread.dylib       	0x00007fff8f5e3899 _pthread_body + 138
9   libsystem_pthread.dylib       	0x00007fff8f5e372a _pthread_start + 137
10  libsystem_pthread.dylib       	0x00007fff8f5e7fc9 thread_start + 13

Thread 10:
0   libsystem_kernel.dylib        	0x00007fff8e9e5e6a __workq_kernreturn + 10
1   libsystem_pthread.dylib       	0x00007fff8f5e4f08 _pthread_wqthread + 330
2   libsystem_pthread.dylib       	0x00007fff8f5e7fb9 start_wqthread + 13

Thread 11:
0   libsystem_kernel.dylib        	0x00007fff8e9e1a1a mach_msg_trap + 10
1   libsystem_kernel.dylib        	0x00007fff8e9e0d18 mach_msg + 64
2   com.apple.iTunes              	0x000000010e672858 0x10e66e000 + 18520
3   libsystem_pthread.dylib       	0x00007fff8f5e3899 _pthread_body + 138
4   libsystem_pthread.dylib       	0x00007fff8f5e372a _pthread_start + 137
5   libsystem_pthread.dylib       	0x00007fff8f5e7fc9 thread_start + 13

Thread 12:: TrackProcessor::ManagerThread
0   libsystem_kernel.dylib        	0x00007fff8e9e5716 __psynch_cvwait + 10
1   libsystem_pthread.dylib       	0x00007fff8f5e5c3b _pthread_cond_wait + 727
2   com.apple.iTunes              	0x000000010e67278b 0x10e66e000 + 18315
3   com.apple.iTunes              	0x000000010e6726e5 0x10e66e000 + 18149
4   com.apple.iTunes              	0x000000010e8d3aac 0x10e66e000 + 2513580
5   com.apple.iTunes              	0x000000010e8d3a83 0x10e66e000 + 2513539
6   com.apple.iTunes              	0x000000010e673472 0x10e66e000 + 21618
7   libsystem_pthread.dylib       	0x00007fff8f5e3899 _pthread_body + 138
8   libsystem_pthread.dylib       	0x00007fff8f5e372a _pthread_start + 137
9   libsystem_pthread.dylib       	0x00007fff8f5e7fc9 thread_start + 13

Thread 13:: TrackProcessor::CooperativeProcessingFiber
0   libsystem_kernel.dylib        	0x00007fff8e9e1a1a mach_msg_trap + 10
1   libsystem_kernel.dylib        	0x00007fff8e9e0d18 mach_msg + 64
2   com.apple.iTunes              	0x000000010e672858 0x10e66e000 + 18520
3   libsystem_pthread.dylib       	0x00007fff8f5e3899 _pthread_body + 138
4   libsystem_pthread.dylib       	0x00007fff8f5e372a _pthread_start + 137
5   libsystem_pthread.dylib       	0x00007fff8f5e7fc9 thread_start + 13

Thread 14:
0   libsystem_kernel.dylib        	0x00007fff8e9e4e02 __accept + 10
1   com.apple.iTunes              	0x000000010f3252fd 0x10e66e000 + 13333245
2   com.apple.iTunes              	0x000000010f30ac11 0x10e66e000 + 13224977
3   com.apple.iTunes              	0x000000010f30ab54 0x10e66e000 + 13224788
4   com.apple.iTunes              	0x000000010e673472 0x10e66e000 + 21618
5   libsystem_pthread.dylib       	0x00007fff8f5e3899 _pthread_body + 138
6   libsystem_pthread.dylib       	0x00007fff8f5e372a _pthread_start + 137
7   libsystem_pthread.dylib       	0x00007fff8f5e7fc9 thread_start + 13

Thread 15:
0   libsystem_kernel.dylib        	0x00007fff8e9e4e02 __accept + 10
1   com.apple.iTunes              	0x000000010f3252fd 0x10e66e000 + 13333245
2   com.apple.iTunes              	0x000000010f30ac11 0x10e66e000 + 13224977
3   com.apple.iTunes              	0x000000010f30ab54 0x10e66e000 + 13224788
4   com.apple.iTunes              	0x000000010e673472 0x10e66e000 + 21618
5   libsystem_pthread.dylib       	0x00007fff8f5e3899 _pthread_body + 138
6   libsystem_pthread.dylib       	0x00007fff8f5e372a _pthread_start + 137
7   libsystem_pthread.dylib       	0x00007fff8f5e7fc9 thread_start + 13

Thread 16:
0   libsystem_kernel.dylib        	0x00007fff8e9e1a1a mach_msg_trap + 10
1   libsystem_kernel.dylib        	0x00007fff8e9e0d18 mach_msg + 64
2   com.apple.CoreFoundation      	0x00007fff92a49fc5 __CFRunLoopServiceMachPort + 181
3   com.apple.CoreFoundation      	0x00007fff92a495e9 __CFRunLoopRun + 1161
4   com.apple.CoreFoundation      	0x00007fff92a48f25 CFRunLoopRunSpecific + 309
5   com.apple.CoreFoundation      	0x00007fff92afe811 CFRunLoopRun + 97
6   com.apple.iTunes              	0x000000010e68952b 0x10e66e000 + 111915
7   com.apple.iTunes              	0x000000010e673472 0x10e66e000 + 21618
8   libsystem_pthread.dylib       	0x00007fff8f5e3899 _pthread_body + 138
9   libsystem_pthread.dylib       	0x00007fff8f5e372a _pthread_start + 137
10  libsystem_pthread.dylib       	0x00007fff8f5e7fc9 thread_start + 13

Thread 0 crashed with X86 Thread State (64-bit):
  rax: 0x0000000000000001  rbx: 0x0000000000000000  rcx: 0x00000000cfa3bdb5  rdx: 0x0000000000000000
  rdi: 0x0000000000000000  rsi: 0x0000000000000028  rbp: 0x00007fff51591530  rsp: 0x00007fff51591500
   r8: 0x0000000000000004   r9: 0x00007fff51591500  r10: 0x000000004a2d0936  r11: 0xfffffffffffffff8
  r12: 0x0000000000000000  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x0000000000000000
  rip: 0x000000010f1a432c  rfl: 0x0000000000010206  cr2: 0x0000000000000000
  
Logical CPU:     0
Error Code:      0x00000004
Trap Number:     14


Binary Images:
       0x10e66e000 -        0x10fdc6fef  com.apple.iTunes (11.2.1 - 11.2.1) <00736FA9-3EEA-39C4-A524-E00C8C7DD2F2> /Applications/iTunes.app/Contents/MacOS/iTunes
       0x1101b5000 -        0x110235ff7  com.apple.iTunes.iPodUpdater (10.7 - 10.7) <346D1F7E-A1E7-3A53-9DEF-3D22885079C8> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/iPodUpdater
       0x1102bf000 -        0x1102eaff7  com.apple.avfoundationcf (2.0 - 138.2) <51DDFF2A-EEE3-327F-996B-A53954E7E23E> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundationCF
       0x110322000 -        0x11065ffef  com.apple.iad.iAdCore (1.0 - 1) <DEC4133E-928D-38FF-8207-F9BC3D79A372> /Applications/iTunes.app/Contents/Frameworks/iAdCore.framework/Versions/A/iAdCore
       0x11073a000 -        0x11073efff  com.apple.agl (3.2.3 - AGL-3.2.3) <9851E4CC-DA6B-3AF4-9B06-61BAC289572D> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
       0x110745000 -        0x110748fff  com.apple.iPod (1.7 - 20) <9B9FD104-A8EE-3884-8610-B06700AC344E> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
       0x110750000 -        0x110a7cff7 +libgnsdk_dsp.1.9.5.dylib (1.9.5) <14636B08-4D26-54CA-3EE8-247B2B708AF0> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.5.dylib
       0x110aa9000 -        0x110ae0ff7 +libgnsdk_musicid.1.9.5.dylib (1.9.5) <C034C2ED-6A46-315F-89C8-8D54A937B255> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.5.dylib
       0x110af6000 -        0x110bccfe7 +libgnsdk_sdkmanager.1.9.5.dylib (1.9.5) <D144E870-FABC-E19E-452E-A33D19595B19> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.5.dylib
       0x110bf6000 -        0x110c39ff7 +libgnsdk_submit.1.9.5.dylib (1.9.5) <6689251D-098B-0F8D-08CC-785271E98540> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.5.dylib
       0x110e35000 -        0x110e37ff7  com.apple.textencoding.unicode (2.6 - 2.6) <0EEF0283-1ACA-3147-89B4-B4E014BFEC52> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
       0x110ef5000 -        0x110ef9ffd  com.apple.audio.AppleHDAHALPlugIn (2.6.1 - 2.6.1f2) <E5405175-7735-3F30-97ED-F44645033DC7> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn
       0x110efe000 -        0x110efefff +com.tuneupmedia.iTuneUpVisualizer (2.2.0 - 2.2.0) <ADF45FFC-A8AF-D246-E0C2-6406850264FE> /Users/USER/Library/iTunes/iTunes Plug-ins/TuneUp/TuneUp Visualizer.bundle/Contents/MacOS/TuneUp Visualizer
       0x11131c000 -        0x11131fff7  com.apple.QuartzComposer.iTunesPlugIn (1.4 - 18) <08330444-D369-3B4F-AE16-8E48F771CEEB> /Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle/Contents/MacOS/Quartz Composer Visualizer
       0x112c00000 -        0x11396bff7  com.apple.CoreFP (2.6.12 - 2.6.12) <AF25F685-326D-3DFE-9367-21895C69BD1D> /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP
       0x1152e9000 -        0x1152ecffa  libCGXType.A.dylib (599.23.13) <E459DD26-592F-3DBD-8C47-B342ECE8FFD3> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
       0x115332000 -        0x11533aff3  libCGCMS.A.dylib (599.23.13) <59F7AEED-90EB-35C2-85A6-5BC44CC9B3FA> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS.A.dylib
       0x11536c000 -        0x1154a3ff7  com.apple.CoreADI (2.9.2 - 2.9.2) <BC14122C-8508-3B0A-90F8-A16B1A9517E4> /System/Library/PrivateFrameworks/CoreADI.framework/CoreADI
       0x1154aa000 -        0x11567bfff  com.apple.audio.units.Components (1.10 - 1.10) <F74A9407-DDB5-3C4F-A051-47643871ED93> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
       0x115726000 -        0x115817ff7  com.apple.mobiledevice (710.5 - 710.5) <C250816A-3B97-329D-9F6B-38DACA981CED> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
       0x11587c000 -        0x115a72fff  com.apple.audio.codecs.Components (4.0 - 4.0) <604485EE-4446-308F-9460-0A6CE9C2D98C> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
       0x115e90000 -        0x115eb8ffb  libRIP.A.dylib (599.23.13) <FFE421E6-CB15-3F9D-ADF4-679E26B09892> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
       0x115f4b000 -        0x115f51ff7  com.apple.BookKit (1.0.1 - 158) <34C7F87F-63B6-3E53-A7B1-8A6656405F41> /System/Library/PrivateFrameworks/BookKit.framework/BookKit
    0x7fff6aa93000 -     0x7fff6aac6817  dyld (239.4) <042C4CED-6FB2-3B1C-948B-CAF2EE3B9F7A> /usr/lib/dyld
    0x7fff89c4b000 -     0x7fff89c5aff8  com.apple.LangAnalysis (1.7.0 - 1.7.0) <8FE131B6-1180-3892-98F5-C9C9B79072D4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
    0x7fff89dc2000 -     0x7fff89dc3ff7  com.apple.print.framework.Print (9.0 - 260) <EE00FAE1-DA03-3EC2-8571-562518C46994> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
    0x7fff89e43000 -     0x7fff89e5dfff  libdispatch.dylib (339.92.1) <C4E4A18D-3C3B-3C9C-8709-A4270D998DE7> /usr/lib/system/libdispatch.dylib
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    0x7fff94339000 -     0x7fff94339fff  com.apple.ApplicationServices (48 - 48) <3E3F01A8-314D-378F-835E-9CC4F8820031> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
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    0x7fff94342000 -     0x7fff9434ffff  com.apple.Sharing (132.2 - 132.2) <F983394A-226D-3244-B511-FA51FDB6ADDA> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
    0x7fff94350000 -     0x7fff94372fff  com.apple.framework.familycontrols (4.1 - 410) <4FDBCD10-CAA2-3A9C-99F2-06DCB8E81DEE> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
    0x7fff94373000 -     0x7fff9437cffd  com.apple.CommonAuth (4.0 - 2.0) <32BA436F-6319-3A0B-B5D2-2EB75FF36B5B> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
    0x7fff9437d000 -     0x7fff943bcfff  libGLU.dylib (9.6.1) <AE032555-3E2F-3DBF-A26D-EA4576061605> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x7fff943c2000 -     0x7fff94810fef  com.apple.VideoToolbox (1.0 - 1273.54) <4699BB55-7387-3981-9217-869215F00CA9> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
    0x7fff9483c000 -     0x7fff94845fff  com.apple.speech.synthesis.framework (4.7.1 - 4.7.1) <383FB557-E88E-3239-82B8-15F9F885B702> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x7fff94846000 -     0x7fff948d0fff  com.apple.SoftwareUpdate.framework (6 - 574.5) <52C7384D-68E4-369C-88D7-142A86147FA8> /System/Library/PrivateFrameworks/SoftwareUpdate.framework/Versions/A/SoftwareUpdate
    0x7fff9492e000 -     0x7fff949affff  com.apple.CoreSymbolication (3.0.1 - 141.0.5) <20E484C4-9F0E-3DF6-BB27-D509859FF57A> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication
    0x7fff949b0000 -     0x7fff94bf8ff7  com.apple.CoreData (107 - 481.3) <E78734AA-E3D0-33CB-A014-620BBCAB2E96> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x7fff94c00000 -     0x7fff94c11ff7  libsystem_asl.dylib (217.1.4) <655FB343-52CF-3E2F-B14D-BEBF5AAEF94D> /usr/lib/system/libsystem_asl.dylib
    0x7fff94c12000 -     0x7fff94d48ffc  com.apple.WebKit (9537 - 9537.75.14) <81BB019D-78E2-3CD9-B148-5F5EA5357D2B> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
    0x7fff94d49000 -     0x7fff94d4eff7  libunwind.dylib (35.3) <78DCC358-2FC1-302E-B395-0155B47CB547> /usr/lib/system/libunwind.dylib
    0x7fff95613000 -     0x7fff95664ff3  com.apple.audio.CoreAudio (4.2.0 - 4.2.0) <BF4C2FE3-8BC8-30D1-8347-2A7221268794> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x7fff95665000 -     0x7fff95935ffc  com.apple.CoreImage (9.2.8) <1509987F-5671-3AE3-91C7-18E952ED90C7> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/CoreImage.framework/Versions/A/CoreImage
    0x7fff95936000 -     0x7fff9595fff7  libc++abi.dylib (49.1) <21A807D3-6732-3455-B77F-743E9F916DF0> /usr/lib/libc++abi.dylib
    0x7fff95960000 -     0x7fff95960fff  com.apple.Cocoa (6.8 - 20) <E90E99D7-A425-3301-A025-D9E0CD11918E> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x7fff95961000 -     0x7fff95963ff7  libquarantine.dylib (71) <7A1A2BCB-C03D-3A25-BFA4-3E569B2D2C38> /usr/lib/system/libquarantine.dylib
    0x7fff95964000 -     0x7fff95a94ff7  com.apple.desktopservices (1.8.3 - 1.8.3) <225BEC20-F8E0-3F22-9560-890A1A5B9050> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
    0x7fff95a95000 -     0x7fff95ab9ff7  libJPEG.dylib (1043) <25723F3F-48A6-3AC5-A7A3-58E418FEBF3F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x7fff95aba000 -     0x7fff95d4dfff  com.apple.RawCamera.bundle (5.05 - 743) <ACFD986B-59D0-313C-941A-5F239CDF9AA7> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
    0x7fff95d4e000 -     0x7fff95e32fff  com.apple.coreui (2.1 - 231) <432DB40C-6B7E-39C8-9FB5-B95917930056> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
    0x7fff95e33000 -     0x7fff95e35fff  libCVMSPluginSupport.dylib (9.6.1) <FB37F4C4-1E84-3349-BB03-92CA0A5F6837> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginSupport.dylib
    0x7fff96062000 -     0x7fff96062ffd  com.apple.audio.units.AudioUnit (1.10 - 1.10) <68B21135-55A6-3563-A3D6-3E692A7DEB7F> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x7fff96063000 -     0x7fff96191fff  com.apple.syncservices (8.1 - 722) <E4639527-E481-312D-8407-884737D4E605> /System/Library/Frameworks/SyncServices.framework/Versions/A/SyncServices
    0x7fff96418000 -     0x7fff96433ff7  libPng.dylib (1043) <23D2DAB7-C9A9-392F-989A-871E89E7751D> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x7fff96434000 -     0x7fff96434fff  com.apple.CoreServices (59 - 59) <7A697B5E-F179-30DF-93F2-8B503CEEEFD5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x7fff96627000 -     0x7fff96629fff  com.apple.EFILogin (2.0 - 2) <C360E8AF-E9BB-3BBA-9DF0-57A92CEF00D4> /System/Library/PrivateFrameworks/EFILogin.framework/Versions/A/EFILogin
    0x7fff9662a000 -     0x7fff96759fef  com.apple.MediaControlSender (2.0 - 200.34.4) <FC24EC8D-2E46-3F76-AF63-749F30857B96> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/MediaControlSender
    0x7fff9675a000 -     0x7fff9675cff7  com.apple.securityhi (9.0 - 55005) <18C42525-688C-3D47-B9C9-1E0F8F58FA64> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
    0x7fff96787000 -     0x7fff967ccff6  com.apple.HIServices (1.23 - 468) <5970AF5C-F5BD-3B6A-97C9-95B2CA98D71D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
    0x7fff967cd000 -     0x7fff96801fff  libssl.0.9.8.dylib (50) <B15F967C-B002-36C2-9621-3456D8509F50> /usr/lib/libssl.0.9.8.dylib
    0x7fff96815000 -     0x7fff9738bff7  com.apple.AppKit (6.9 - 1265.20) <D2A7AF23-0FEA-3D7D-9CF5-B4E262224577> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x7fff9738c000 -     0x7fff97415ff7  libsystem_c.dylib (997.90.3) <6FD3A400-4BB2-3B95-B90C-BE6E9D0D78FA> /usr/lib/system/libsystem_c.dylib
    0x7fff97416000 -     0x7fff97421fff  libkxld.dylib (2422.100.13) <67D079F8-6C48-3F42-9FBE-26F1ADA03DC4> /usr/lib/system/libkxld.dylib
    0x7fff97422000 -     0x7fff9770cfff  com.apple.CoreServices.CarbonCore (1077.17 - 1077.17) <3A2E92FD-DEE2-3D45-9619-11500801A61C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
    0x7fff9770d000 -     0x7fff97726ff7  com.apple.Ubiquity (1.3 - 289) <C7F1B734-CE81-334D-BE41-8B20D95A1F9B> /System/Library/PrivateFrameworks/Ubiquity.framework/Versions/A/Ubiquity
    0x7fff9777d000 -     0x7fff977a1fff  com.apple.quartzfilters (1.8.0 - 1.7.0) <39C08086-9866-372F-9420-81F5689149DF> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters.framework/Versions/A/QuartzFilters
    0x7fff9785c000 -     0x7fff97860fff  libpam.2.dylib (20) <B93CE8F5-DAA8-30A1-B1F6-F890509513CB> /usr/lib/libpam.2.dylib
    0x7fff97861000 -     0x7fff978a2fff  com.apple.PerformanceAnalysis (1.47 - 47) <7B73DFF4-75DB-3403-80D2-0F3FE48764C3> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAnalysis
    0x7fff978fb000 -     0x7fff978fbfff  com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 1
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 5736
    thread_create: 19
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=271.2M resident=146.4M(54%) swapped_out_or_unallocated=124.8M(46%)
Writable regions: Total=259.6M written=130.7M(50%) resident=167.8M(65%) swapped_out=2408K(1%) unallocated=91.8M(35%)
 
REGION TYPE                      VIRTUAL
===========                      =======
CG backing stores                  13.3M
CG image                              4K
CG raster data                      256K
CG shared images                    172K
Image IO                           1152K
Kernel Alloc Once                     8K
MALLOC                            204.2M
MALLOC (admin)                       32K
MALLOC_LARGE (reserved)             796K        reserved VM address space (unallocated)
Memory Tag 241                      112K
Memory Tag 242                       12K
Memory Tag 251                        8K
STACK GUARD                        56.1M
Stack                              15.2M
VM_ALLOCATE                        18.4M
__DATA                             37.5M
__IMAGE                             528K
__LINKEDIT                         69.6M
__TEXT                            201.7M
__UNICODE                           544K
mapped file                        70.6M
shared memory                         4K
===========                      =======
TOTAL                             690.0M
TOTAL, minus reserved VM space    689.2M
 

Model: iMac12,2, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 4 GB, SMC 1.72f1
Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80CE, 0x4D34373142353637334648302D4348392020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
Bluetooth: Version 4.2.4f1 13674, 3 services, 23 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD1001FALS-403AA0, 1 TB
Serial ATA Device: HL-DT-STDVDRW  GA32N
USB Device: Hub
USB Device: Minimus USB 3
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Internal Memory Card Reader
USB Device: IR Receiver
Thunderbolt Bus: iMac, Apple Inc., 22.1
 
Last edited by a moderator:
chscag

chscag

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Your Mac's Specs
2017 27" iMac, 10.5" iPad Pro, iPhone 8, iPhone 11, iPhone 12 Mini, Numerous iPods, Monterey
Remove iTunes completely and download it again from Apple. It looks like you either have some corruption or a bad install. Make sure you backup your playlists and library first before removing iTunes.
 
OP
Gren

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chscag said:
Remove iTunes completely and download it again from Apple. It looks like you either have some corruption or a bad install. Make sure you backup your playlists and library first before removing iTunes.
Click to expand...

Just tried that and it made no difference, still crashes. I think the problem must be in the OS X update but I don't know how to repeat that as I didn't download a dmg.
 
OP
Gren

Gren


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cradom said:
The combo. Won't hurt anything.
Click to expand...

I give up, did the complete re-installation and iTunes still crashes. I think I'll look for alternatives tomorrow.

Thanks anyway.
 
cradom

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Look at the root of your drive. Do you see a "Users" folder?

Applications
Library
System
User Guides And Information
Users

If not your iTunes isn't up to date. (Actually, you needed to update the System before iTunes) .However, to start, use Disk Utility and Repair Permissions. If that doesn't help, reinstall iTunes from the same place you got the System update.
 
Randy B. Singer

Randy B. Singer


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Gren said:
There's an "iTunes quit unexpectedly" dialog box with an extremely long error report.
Click to expand...

Generally that error message means that you have a corrupted preferences file for the referenced application.

Do this:

In the Finder
Option-click the Go menu
Your ~/Library will appear in the menu, choose it
Find the Preferences folder and open it
Find this file and move it to the Trash:
com.apple.iTunes.plist

Now close everything up. Don't worry about the file that you trashed, a new fresh copy will be automatically created the next time that you launch iTunes.

Launch iTunes and see if everything is now okay.
 
OP
Gren

Gren


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Having spent 45 minutes on the UK Apple support line with a very helpful and patient expert it turns out that somehow the OS update corrupted the iTunes library. So upwards of 14K items have been re-imported and it all works again - except that I have lost all my playlists, which are still on either iPhone or iPad so now to search for a means of re-importing them (or not).

Thanks for your help guys.
 
J

juzek58


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Randy B. Singer said:
Generally that error message means that you have a corrupted preferences file for the referenced application.

Do this:

In the Finder
Option-click the Go menu
Your ~/Library will appear in the menu, choose it
Find the Preferences folder and open it
Find this file and move it to the Trash:
com.apple.iTunes.plist

Now close everything up. Don't worry about the file that you trashed, a new fresh copy will be automatically created the next time that you launch iTunes.

Launch iTunes and see if everything is now okay.
Click to expand...

Didn't work for me :(
 

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