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  1. #1
    MacBook Pro restarts itself randomly

    Member Since
    Apr 15, 2014
    Posts
    2
    MacBook Pro restarts itself randomly
    My macbook pro is restarting itself randomly - most of the time when I'm browsing in Safari it seems. I'm running 10.9.2 and have an external monitor connected as well as a MOTU firewire audio box. Below is the error message I get after it restarts - can anyone help me with this? Thanks in advance!

    Tue Apr 15 11:00:13 2014
    panic(cpu 6 caller 0xffffff8007cdbe2e): Kernel trap at 0xffffff8007dfbe64, type 13=general protection, registers:
    CR0: 0x0000000080010033, CR2: 0x000000010ca9d000, CR3: 0x000000003f81b01d, CR4: 0x00000000000606e0
    RAX: 0x000000000000000b, RBX: 0x0000000000000000, RCX: 0xbfffff802a6b8008, RDX: 0xffffff802bf584f8
    RSP: 0xffffff81d862b4e0, RBP: 0xffffff81d862b550, RSI: 0xffffff81d862b7f8, RDI: 0xffffff81d862b500
    R8: 0xffffff8034695b40, R9: 0x0000000000000000, R10: 0xffffff803ae6bc70, R11: 0x0000000000000246
    R12: 0xffffff802bf584f8, R13: 0xffffff802bf584f8, R14: 0xffffff8034695b40, R15: 0xffffff81d862b7f8
    RFL: 0x0000000000010246, RIP: 0xffffff8007dfbe64, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x000000010ca9d000, Error code: 0x0000000000000000, Fault CPU: 0x6

    Backtrace (CPU 6), Frame : Return Address
    0xffffff81cec85df0 : 0xffffff8007c22fa9
    0xffffff81cec85e70 : 0xffffff8007cdbe2e
    0xffffff81cec86040 : 0xffffff8007cf3326
    0xffffff81cec86060 : 0xffffff8007dfbe64
    0xffffff81d862b550 : 0xffffff8007dbfbf3
    0xffffff81d862bd70 : 0xffffff8007dc331f
    0xffffff81d862bf50 : 0xffffff800803e363
    0xffffff81d862bfb0 : 0xffffff8007cf3b26

    BSD process name corresponding to current thread: mdworker

    Mac OS version:
    13C64

    Kernel version:
    Darwin Kernel Version 13.1.0: Thu Jan 16 19:40:37 PST 2014; root:xnu-2422.90.20~2/RELEASE_X86_64
    Kernel UUID: 9FEA8EDC-B629-3ED2-A1A3-6521A1885953
    Kernel slide: 0x0000000007a00000
    Kernel text base: 0xffffff8007c00000
    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

    System uptime in nanoseconds: 4105263620404
    last loaded kext at 1639020116766: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8a553000, size 49152)
    last unloaded kext at 1702792638832: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7f8a553000, size 32768)
    loaded kexts:
    com.motu.driver.FireWireAudio 1.6 59644
    com.paceap.kext.pacesupport.snowleopard 5.9.1
    com.digidesign.iokit.DigiDal 10.0f56
    com.apple.filesystems.msdosfs 1.9
    com.apple.filesystems.smbfs 2.0.1
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AudioAUUC 1.60
    com.apple.iokit.IOBluetoothSerialManager 4.2.3f10
    com.apple.driver.AGPM 100.14.15
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleMikeyDriver 2.6.0f1
    com.apple.driver.AppleUpstreamUserClient 3.5.13
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.kext.AMDFramebuffer 1.2.0
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.AMDRadeonX3000 1.2.0
    com.apple.driver.AppleIntelHD3000Graphics 8.2.4
    com.apple.driver.AppleHDA 2.6.0f1
    com.apple.iokit.BroadcomBluetoothHostControllerUSB Transport 4.2.3f10
    com.apple.driver.AppleHWAccess 1
    com.apple.kext.AMD6000Controller 1.2.0
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.driver.AppleIntelSNBGraphicsFB 8.2.4
    com.apple.driver.SMCMotionSensor 3.0.4d1
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AppleMCCSControl 1.1.12
    com.apple.driver.AppleLPC 1.7.0
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.driver.AppleMuxControl 3.4.35
    com.apple.driver.AppleThunderboltIP 1.1.2
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.driver.AppleIRController 325.7
    com.apple.AppleFSCompression.AppleFSCompressionTyp eDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.iokit.SCSITaskUserClient 3.6.6
    com.apple.driver.XsanFilter 404
    com.apple.driver.AppleUSBHub 666.4.0
    com.apple.iokit.IOAHCIBlockStorage 2.5.1
    com.apple.driver.AppleSDXC 1.5.2
    com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
    com.apple.driver.AirPort.Brcm4331 700.20.22
    com.apple.driver.AppleFWOHCI 4.9.9
    com.apple.driver.AppleAHCIPort 3.0.0
    com.apple.driver.AppleUSBEHCI 660.4.0
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 2.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 2.0
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClien t 216.0.0
    com.apple.nke.applicationfirewall 153
    com.apple.security.quarantine 3
    com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 10.0.7
    com.apple.iokit.IOSurface 91
    com.apple.iokit.IOBluetoothFamily 4.2.3f10
    com.apple.iokit.IOAcceleratorFamily 98.14
    com.apple.driver.DspFuncLib 2.6.0f1
    com.apple.vecLib.kext 1.0.0
    com.apple.iokit.IOAudioFamily 1.9.5fc2
    com.apple.kext.OSvKernDSPLib 1.14
    com.apple.iokit.IOBluetoothHostControllerUSBTransp ort 4.2.3f10
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.kext.AMDSupport 1.2.0
    com.apple.AppleGraphicsDeviceControl 3.4.35
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.AppleSMBusController 1.0.11d1
    com.apple.driver.IOPlatformPluginFamily 5.7.0d10
    com.apple.driver.AppleSMC 3.1.8
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleGraphicsControl 3.4.35
    com.apple.driver.AppleHDAController 2.6.0f1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.iokit.IOHDAFamily 2.6.0f1
    com.apple.driver.AppleUSBHIDKeyboard 170.15
    com.apple.driver.AppleHIDKeyboard 170.15
    com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
    com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
    com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
    com.apple.iokit.IOUSBMassStorageClass 3.6.0
    com.apple.driver.AppleUSBMultitouch 240.9
    com.apple.driver.AppleUSBMergeNub 650.4.0
    com.apple.iokit.IOUSBHIDDriver 660.4.0
    com.apple.driver.AppleUSBComposite 656.4.1
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.iokit.IOAHCISerialATAPI 2.6.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
    com.apple.driver.AppleThunderboltNHI 2.0.1
    com.apple.iokit.IOThunderboltFamily 3.2.7
    com.apple.iokit.IOUSBUserClient 660.4.2
    com.apple.iokit.IOEthernetAVBController 1.0.3b4
    com.apple.driver.mDNSOffloadUserClient 1.0.1b5
    com.apple.iokit.IO80211Family 630.35
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOFireWireFamily 4.5.5
    com.apple.iokit.IOAHCIFamily 2.6.5
    com.apple.iokit.IOUSBFamily 675.4.0
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 278.11
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.security.TMSafetyNet 7
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.DiskImages 371.1
    com.apple.iokit.IOStorageFamily 1.9
    com.apple.iokit.IOReportFamily 23
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 2.0
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
    Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2 GHz, 16 GB, SMC 1.69f4
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
    Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1333 MHz, 0x0000, 0x563031443353383847423532383532383133
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1333 MHz, 0x0000, 0x563031443353383847423532383532383133
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Serial ATA Device: Crucial_CT240M500SSD1, 240.06 GB
    Serial ATA Device: MAT****ADVD-R UJ-898
    USB Device: Hub
    USB Device: iLok
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: BRCM2070 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Hub
    USB Device: Backup+ Desk Mac
    USB Device: Keyboard Hub
    USB Device: USB Receiver
    USB Device: Apple Keyboard
    USB Device: YAMAHA MOTIF XS7
    USB Device: Iomega HDD USB 2.0 Drive
    USB Device: IR Receiver
    FireWire Device: Vendor 0x1F2 Device 0x106800, 0x1F2, Up to 400 Mb/sec
    Thunderbolt Bus: MacBook Pro, Apple Inc., 22.1

  2. #2
    MacBook Pro restarts itself randomly
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,216
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    Kernel panics are usually hardware related. The first thing to try is remove the MOTU audio box and run for awhile that way to see if your MacBook Pro goes into panic again. Let us know - and if it does panic again we can try something else.

  3. #3
    MacBook Pro restarts itself randomly

    Member Since
    Apr 15, 2014
    Posts
    2
    thank you
    Thank you very much - will try with the MOTU box disconnected and let you know results. Appreciate the help very much.

  4. #4
    MacBook Pro restarts itself randomly

    Member Since
    May 23, 2015
    Posts
    7
    MAC Restarting - similar issue
    I am experiencing a similar problem and getting the following problem report. I am using a OS X Yosemite version 10.10.3 on a MBP.

    This has happened several times over the past few months. I am using Firefox, the screen goes blank and the system restarts on its own.

    I have run diagnostics, which indicates no problem. I am using Norton anti virus.

    Any idea of next steps or what is going on?



    Anonymous UUID: 8B0B4E00-DA65-325B-A7B4-8CAE966FB455

    Sat May 23 17:07:54 2015

    *** Panic Report ***
    panic(cpu 2 caller 0xffffff802fa17cc2): Kernel trap at 0xffffff802fe987e7, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x000000000000001c, CR3: 0x0000000032f2c000, CR4: 0x00000000001626e0
    RAX: 0x000000000000001c, RBX: 0x0000000000000000, RCX: 0x0000000001000000, RDX: 0xffffff803c0f1c50
    RSP: 0xffffff80c8c53278, RBP: 0xffffff80c8c53290, RSI: 0x000000000000001c, RDI: 0x00000000ffffffff
    R8: 0xffffff7fb00c2518, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0xffffff804876d408
    R12: 0x0000000000000000, R13: 0xffffff80c8c53400, R14: 0xffffff80c8c53360, R15: 0x0000000000000000
    RFL: 0x0000000000010282, RIP: 0xffffff802fe987e7, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x000000000000001c, Error code: 0x0000000000000002, Fault CPU: 0x2

    Backtrace (CPU 2), Frame : Return Address
    0xffffff80c8c52f20 : 0xffffff802f92bda1
    0xffffff80c8c52fa0 : 0xffffff802fa17cc2
    0xffffff80c8c53160 : 0xffffff802fa34b73
    0xffffff80c8c53180 : 0xffffff802fe987e7
    0xffffff80c8c53290 : 0xffffff7fb0060415
    0xffffff80c8c533c0 : 0xffffff7fb006151f
    0xffffff80c8c53630 : 0xffffff7fb0061068
    0xffffff80c8c53660 : 0xffffff802fe3b2f4
    0xffffff80c8c536b0 : 0xffffff802fe1ef7e
    0xffffff80c8c536f0 : 0xffffff802fc7c45b
    0xffffff80c8c53ba0 : 0xffffff802fc6d6d9
    0xffffff80c8c53bf0 : 0xffffff802fc6da49
    0xffffff80c8c53dc0 : 0xffffff802fc59581
    0xffffff80c8c53de0 : 0xffffff802fbd2c62
    0xffffff80c8c53e10 : 0xffffff802fbae284
    0xffffff80c8c53ea0 : 0xffffff802fba9c3e
    0xffffff80c8c53f60 : 0xffffff802fbac289
    0xffffff80c8c53fb0 : 0xffffff802fa125b7
    Kernel Extensions in backtrace:
    com.symantec.kext.ips(3.10.2f23)[7FB7DEE4-187A-3070-B943-894D26B1F718]@0xffffff7fb0058000->0xffffff7fb00c2fff
    dependency: com.symantec.kext.internetSecurity(5.4f4)[77BF0BC5-BEF4-34FF-9160-C22D470BB3B2]@0xffffff7fb0039000

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    14D136

    Kernel version:
    Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64
    Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D
    Kernel slide: 0x000000002f600000
    Kernel text base: 0xffffff802f800000
    __HIB text base: 0xffffff802f700000
    System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)

    System uptime in nanoseconds: 177104621236391
    last loaded kext at 61566197217599: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7fb27e5000, size 20480)
    last unloaded kext at 62040236357558: com.apple.driver.AppleUSBCDC 4.3.3b1 (addr 0xffffff7fb27e5000, size 16384)
    loaded kexts:
    com.symantec.kext.SymAPComm 12.7.1f4
    com.symantec.kext.fw 5.3.1f4
    com.symantec.kext.filesecurity 12.7f4
    com.symantec.kext.ips 3.10.2f23
    com.symantec.kext.pf 5.7.1f4
    com.symantec.kext.internetSecurity 5.4f4
    com.apple.filesystems.smbfs 3.0.1
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AGPM 110.19.5
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.filesystems.autofs 3.0
    com.apple.iokit.IOBluetoothSerialManager 4.3.4f4
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleMikeyDriver 272.18
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.GeForce 10.0.2
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.driver.AppleHDA 272.18
    com.apple.driver.AppleIntelHD4000Graphics 10.0.6
    com.apple.driver.AppleSMCLMU 2.0.7d0
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleMuxControl 3.10.22
    com.apple.driver.AppleThunderboltIP 2.0.2
    com.apple.iokit.BroadcomBluetoothHostControllerUSB Transport 4.3.4f4
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AppleLPC 1.7.3
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.driver.AppleMCCSControl 1.2.11
    com.apple.driver.AppleIntelFramebufferCapri 10.0.6
    com.apple.driver.SMCMotionSensor 3.0.4d1
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleIRController 327.5
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.AppleFSCompression.AppleFSCompressionTyp eDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
    com.apple.BootCache 36
    com.apple.iokit.SCSITaskUserClient 3.7.5
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.7.1
    com.apple.driver.AppleUSBHub 705.4.2
    com.apple.driver.AppleSDXC 1.6.5
    com.apple.iokit.AppleBCM5701Ethernet 10.1.3
    com.apple.driver.AppleFWOHCI 5.5.2
    com.apple.driver.AirPort.Brcm4360 930.37.3
    com.apple.driver.AppleAHCIPort 3.1.2
    com.apple.driver.AppleUSBEHCI 705.4.14
    com.apple.driver.AppleUSBXHCI 710.4.11
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleACPIButtons 3.1
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 3.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClien t 218.0.0
    com.apple.nke.applicationfirewall 161
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 11
    com.apple.nvidia.driver.NVDAGK100Hal 10.0.2
    com.apple.nvidia.driver.NVDAResman 10.0.2
    com.apple.driver.DspFuncLib 272.18
    com.apple.kext.OSvKernDSPLib 1.15
    com.apple.iokit.IOSurface 97.4
    com.apple.driver.AppleGraphicsControl 3.10.22
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.iokit.IOBluetoothHostControllerUSBTransp ort 4.3.4f4
    com.apple.iokit.IOBluetoothFamily 4.3.4f4
    com.apple.iokit.IOUSBUserClient 705.4.0
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.driver.IOPlatformPluginFamily 5.9.1d7
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.driver.AppleSMBusController 1.0.13d1
    com.apple.iokit.IOAcceleratorFamily2 156.14
    com.apple.AppleGraphicsDeviceControl 3.10.22
    com.apple.driver.AppleHDAController 272.18
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.iokit.IOHDAFamily 272.18
    com.apple.iokit.IOAudioFamily 203.3
    com.apple.vecLib.kext 1.2.0
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.AppleUSBMultitouch 245.2
    com.apple.iokit.IOUSBHIDDriver 705.4.0
    com.apple.driver.CoreStorage 471.20.7
    com.apple.driver.AppleUSBMergeNub 705.4.0
    com.apple.driver.AppleUSBComposite 705.4.9
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.driver.AppleThunderboltNHI 3.1.7
    com.apple.iokit.IOThunderboltFamily 4.2.2
    com.apple.iokit.IOAHCISerialATAPI 2.6.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.iokit.IOFireWireFamily 4.5.6
    com.apple.iokit.IO80211Family 730.60
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOAHCIFamily 2.7.5
    com.apple.iokit.IOUSBFamily 720.4.4
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 396
    com.apple.iokit.IOStorageFamily 2.0
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0
    Model: MacBookPro9,1, BootROM MBP91.00D3.B08, 4 processors, Intel Core i7, 2.3 GHz, 4 GB, SMC 2.1f175
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In
    Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.15.166.24.3)
    Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE HDD ST500LM012, 500.11 GB
    Serial ATA Device: HL-DT-ST DVDRW GS31N
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Hub
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: IR Receiver
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

  5. #5
    MacBook Pro restarts itself randomly
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,216
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    I can tell you it's going to be hard to pin this one down if it's only happened several times over the past few months. Kernel panics are generally caused by a hardware fault but I see nothing in the KP report that would lead me to believe that some hardware is misbehaving.

    You're running a nvidia GPU in your MacBook Pro which have been troublesome in some models. Whether that's the cause or not, it's hard to say.

    Kernel panics can also be caused by certain software and how it interacts with other software. NAV is something I personally would not run on any of my Macs. Windows machines yes, Macs no. Running Norton is a personal choice but since there are no active viruses in the wild which can infect your Mac, you might want to think about that. There is malware, but Norton is not going to spot that anyway.

  6. #6
    MacBook Pro restarts itself randomly

    Member Since
    May 23, 2015
    Posts
    7
    Many thanks for your quick response! I appreciate it.

    Your comments about Norton make sense. It has crossed my mind that Norton is causing the issue. Norton's product caused me tremendous issues last year, which I thought had been fixed.

  7. #7
    MacBook Pro restarts itself randomly
    chas_m's Avatar
    Member Since
    Jan 22, 2010
    Location
    Victoria, BC
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    Specs:
    Mid-2012 MBP (16GB, 1TB HD), Monoprice 24-inch second monitor, iPhone 5s 32GB, iPad Air 2 64GB
    There is no reason to run any antivirus at all on a Mac, and in particular one should avoid all Symantec products.

  8. #8
    MacBook Pro restarts itself randomly

    Member Since
    May 23, 2015
    Posts
    7
    Thanks for your response. Why is that so? I have heard different arguments on having anti-virus on a Mac. Symantec on many occasions has picked up an attack.

  9. #9
    MacBook Pro restarts itself randomly
    MacInWin's Avatar
    Member Since
    Jul 07, 2008
    Location
    Winchester, VA
    Posts
    4,297
    Specs:
    2011 MBP, 2008 iMac, iPhone 5S, iPad mini, 13" MBP and MacMini
    The only viruses Norton, or any other AV, can find are Windows viruses in your emails or in documents you got from someone running Windows. There are no viruses for OS X and no known vectors by which one could be written. That may change, but when it does, the AV developers will have to write software to look at that vulnerable vector once it's identified. For now, AV is a waste of time and money for OS X.

  10. #10
    MacBook Pro restarts itself randomly

    Member Since
    May 23, 2015
    Posts
    7
    Thanks everyone for your input! Okay... so 24 hours later it happened again. Like yesterday, I am using Firefox when I get an unrequested restart. Today's crash report is as follows - does anyone see anything new, or does the report tell you anything more than the previous?

    Anonymous UUID: 8B0B4E00-DA65-325B-A7B4-8CAE966FB455

    Sun May 24 15:32:32 2015

    *** Panic Report ***
    panic(cpu 4 caller 0xffffff802d417cc2): Kernel trap at 0xffffff802d8987e7, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x000000000000001c, CR3: 0x000000003092b000, CR4: 0x00000000001626e0
    RAX: 0x000000000000001c, RBX: 0x0000000000000000, RCX: 0x0000000001000000, RDX: 0xffffff8039b81c60
    RSP: 0xffffff80c897b278, RBP: 0xffffff80c897b290, RSI: 0x000000000000001c, RDI: 0x00000000ffffffff
    R8: 0xffffff7fadac2518, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0xffffff803e20c008
    R12: 0x0000000000000000, R13: 0xffffff80c897b400, R14: 0xffffff80c897b360, R15: 0x0000000000000000
    RFL: 0x0000000000010282, RIP: 0xffffff802d8987e7, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0x000000000000001c, Error code: 0x0000000000000002, Fault CPU: 0x4

    Backtrace (CPU 4), Frame : Return Address
    0xffffff80c897af20 : 0xffffff802d32bda1
    0xffffff80c897afa0 : 0xffffff802d417cc2
    0xffffff80c897b160 : 0xffffff802d434b73
    0xffffff80c897b180 : 0xffffff802d8987e7
    0xffffff80c897b290 : 0xffffff7fada60415
    0xffffff80c897b3c0 : 0xffffff7fada6151f
    0xffffff80c897b630 : 0xffffff7fada61068
    0xffffff80c897b660 : 0xffffff802d83b2f4
    0xffffff80c897b6b0 : 0xffffff802d81ef7e
    0xffffff80c897b6f0 : 0xffffff802d67c45b
    0xffffff80c897bba0 : 0xffffff802d66d6d9
    0xffffff80c897bbf0 : 0xffffff802d66da49
    0xffffff80c897bdc0 : 0xffffff802d659581
    0xffffff80c897bde0 : 0xffffff802d5d2c62
    0xffffff80c897be10 : 0xffffff802d5ae284
    0xffffff80c897bea0 : 0xffffff802d5a9c3e
    0xffffff80c897bf60 : 0xffffff802d5ac289
    0xffffff80c897bfb0 : 0xffffff802d4125b7
    Kernel Extensions in backtrace:
    com.symantec.kext.ips(3.10.2f23)[7FB7DEE4-187A-3070-B943-894D26B1F718]@0xffffff7fada58000->0xffffff7fadac2fff
    dependency: com.symantec.kext.internetSecurity(5.4f4)[77BF0BC5-BEF4-34FF-9160-C22D470BB3B2]@0xffffff7fada39000

    BSD process name corresponding to current thread: kernel_task

    Mac OS version:
    14D136

    Kernel version:
    Darwin Kernel Version 14.3.0: Mon Mar 23 11:59:05 PDT 2015; root:xnu-2782.20.48~5/RELEASE_X86_64
    Kernel UUID: 4B3A11F4-77AA-3D27-A22D-81A1BC5B504D
    Kernel slide: 0x000000002d000000
    Kernel text base: 0xffffff802d200000
    __HIB text base: 0xffffff802d100000
    System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)

    System uptime in nanoseconds: 6747540335265
    last loaded kext at 111532924865: com.symantec.kext.SymAPComm 12.7.1f4 (addr 0xffffff7fadad5000, size 20480)
    last unloaded kext at 596938693968: com.apple.driver.AirPort.Brcm4331 800.20.24 (addr 0xffffff7faf34f000, size 2043904)
    loaded kexts:
    com.symantec.kext.SymAPComm 12.7.1f4
    com.symantec.kext.fw 5.3.1f4
    com.symantec.kext.filesecurity 12.7f4
    com.symantec.kext.ips 3.10.2f23
    com.symantec.kext.pf 5.7.1f4
    com.symantec.kext.internetSecurity 5.4f4
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AGPM 110.19.5
    com.apple.driver.X86PlatformShim 1.0.0
    com.apple.filesystems.autofs 3.0
    com.apple.iokit.IOBluetoothSerialManager 4.3.4f4
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleMikeyDriver 272.18
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.driver.AppleHDA 272.18
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.GeForce 10.0.2
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleIntelHD4000Graphics 10.0.6
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleThunderboltIP 2.0.2
    com.apple.iokit.BroadcomBluetoothHostControllerUSB Transport 4.3.4f4
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.driver.AppleSMCLMU 2.0.7d0
    com.apple.driver.AppleLPC 1.7.3
    com.apple.driver.AppleMuxControl 3.10.22
    com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
    com.apple.driver.AppleIntelFramebufferCapri 10.0.6
    com.apple.driver.AppleMCCSControl 1.2.11
    com.apple.driver.SMCMotionSensor 3.0.4d1
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleIRController 327.5
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.AppleFSCompression.AppleFSCompressionTyp eDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0d1
    com.apple.BootCache 36
    com.apple.iokit.SCSITaskUserClient 3.7.5
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.7.1
    com.apple.driver.AppleUSBHub 705.4.2
    com.apple.driver.AppleSDXC 1.6.5
    com.apple.iokit.AppleBCM5701Ethernet 10.1.3
    com.apple.driver.AirPort.Brcm4360 930.37.3
    com.apple.driver.AppleFWOHCI 5.5.2
    com.apple.driver.AppleAHCIPort 3.1.2
    com.apple.driver.AppleUSBEHCI 705.4.14
    com.apple.driver.AppleUSBXHCI 710.4.11
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleACPIButtons 3.1
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 3.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClien t 218.0.0
    com.apple.nke.applicationfirewall 161
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 11
    com.apple.driver.DspFuncLib 272.18
    com.apple.kext.OSvKernDSPLib 1.15
    com.apple.nvidia.driver.NVDAGK100Hal 10.0.2
    com.apple.nvidia.driver.NVDAResman 10.0.2
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.iokit.IOSurface 97.4
    com.apple.driver.AppleHDAController 272.18
    com.apple.iokit.IOHDAFamily 272.18
    com.apple.iokit.IOAudioFamily 203.3
    com.apple.vecLib.kext 1.2.0
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.iokit.IOBluetoothHostControllerUSBTransp ort 4.3.4f4
    com.apple.iokit.IOBluetoothFamily 4.3.4f4
    com.apple.iokit.IOUSBUserClient 705.4.0
    com.apple.driver.AppleGraphicsControl 3.10.22
    com.apple.driver.X86PlatformPlugin 1.0.0
    com.apple.driver.IOPlatformPluginFamily 5.9.1d7
    com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
    com.apple.iokit.IOAcceleratorFamily2 156.14
    com.apple.AppleGraphicsDeviceControl 3.10.22
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleSMBusController 1.0.13d1
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleSMC 3.1.9
    com.apple.driver.AppleUSBMultitouch 245.2
    com.apple.iokit.IOUSBHIDDriver 705.4.0
    com.apple.driver.CoreStorage 471.20.7
    com.apple.driver.AppleUSBMergeNub 705.4.0
    com.apple.driver.AppleUSBComposite 705.4.9
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.5
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.driver.AppleThunderboltNHI 3.1.7
    com.apple.iokit.IOThunderboltFamily 4.2.2
    com.apple.iokit.IOAHCISerialATAPI 2.6.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.iokit.IO80211Family 730.60
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOFireWireFamily 4.5.6
    com.apple.iokit.IOAHCIFamily 2.7.5
    com.apple.iokit.IOUSBFamily 720.4.4
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 396
    com.apple.iokit.IOStorageFamily 2.0
    com.apple.iokit.IOReportFamily 31
    com.apple.driver.AppleFDEKeyStore 28.30
    com.apple.driver.AppleACPIPlatform 3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0

  11. #11
    MacBook Pro restarts itself randomly
    MacInWin's Avatar
    Member Since
    Jul 07, 2008
    Location
    Winchester, VA
    Posts
    4,297
    Specs:
    2011 MBP, 2008 iMac, iPhone 5S, iPad mini, 13" MBP and MacMini
    Get rid of everything Symantec. I don't know if that will fix it,but you don't need it and it very well could be the problem.

  12. #12
    MacBook Pro restarts itself randomly

    Member Since
    May 23, 2015
    Posts
    7
    Jake - Okay... I am going to try that.

    Just wondering, I am going through the Symantec logs on my MBP. I see that there are numerous indicators that a virus was stopped. Last one is: Trojan.Webkit!html found in: /Users/1/Library/Caches/Firefox/Profiles/zyr0i7hw.default/Cache/A/

    What is this it found and why am I fine if I do not have AV?

    Thanks Again!

    JB

  13. #13
    MacBook Pro restarts itself randomly
    MacInWin's Avatar
    Member Since
    Jul 07, 2008
    Location
    Winchester, VA
    Posts
    4,297
    Specs:
    2011 MBP, 2008 iMac, iPhone 5S, iPad mini, 13" MBP and MacMini
    As I said earlier, all it finds are Windows viruses. It looks like some website you visited had a Trojan for Windows in it or in an ad there.
    Quote Originally Posted by MacInWin View Post
    The only viruses Norton, or any other AV, can find are Windows viruses in your emails or in documents you got from someone running Windows. There are no viruses for OS X and no known vectors by which one could be written. That may change, but when it does, the AV developers will have to write software to look at that vulnerable vector once it's identified. For now, AV is a waste of time and money for OS X.

  14. #14
    MacBook Pro restarts itself randomly

    Member Since
    May 23, 2015
    Posts
    7
    Jake, I am taking your advice. Does the AV need to be completely removed or is turning is off enough to see if there is a difference?

    Thanks,

    JB

  15. #15
    MacBook Pro restarts itself randomly
    MacInWin's Avatar
    Member Since
    Jul 07, 2008
    Location
    Winchester, VA
    Posts
    4,297
    Specs:
    2011 MBP, 2008 iMac, iPhone 5S, iPad mini, 13" MBP and MacMini
    I would remove it completely. It embeds so deeply in the OS that it's hard to turn it "off" with any success, and removal is also a challenge. Look to see if they have an uninstaller, or look on their website for removal instructions.

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