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  1. #1


    Member Since
    Aug 06, 2011
    Location
    Loudon, TN
    Posts
    16
    Specs:
    iMac & MacBook Air running 10.10
    Scanning/Printing Problems
    We have a Mac Users group and the following comes from our members in the past week (beginning 4/4/14): (All are running Mavericks.)

    2 members using HP Photosmart C4780 have had trouble scanning (and, in one case, printing). Both have tried using the HP Scan software, which won't save the scan. The most recent drivers have been download. Prizmo software, loaded on both computers, does not recognize the printer.

    The only thing that works is Image Capture (and Preview's scan facility).

    Another member, using an HP OfficeJet Pro 8600, has not been able to print from his MacBook Pro or iPhone 4s. His comments: "After tons of time trying to “fix’ things myself, I spent time twice with Apple’s 1 on 1, who finally referred me to HP, who ultimately referred me to my router service provider. *@#%@*& Didn’t get to that stage before almost giving up. Then, somehow I got things to work. (?) This morning I find somewhat similar probs with our HP PC. Got that working/printing now, but still an indication of a prob with the PC that requires downloading the most current driver. Can’t get that done, but at least I can print from both PC & MAC now. (???)"

    Yet another member has had a problem with a Canon printer/scanner.

    Anyone have any insight?

  2. #2

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    47,163
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, El Capitan
    Getting scanners to work on all in one printers requires a master's course in the Black Magic Arts.... Seriously, without the proper drivers, printers and scanners of any make or model are not going to work right or at all.

    For scanners we recommend trying VueScan software if the all in one or scanner does not have drivers for your current version of OS X. As for printers that won't cooperate, we recommend completely removing the printer and any drivers and then do a reinstall. Generally the latest version of OS X includes up to date drivers for most popular printers.

  3. #3


    Member Since
    Aug 06, 2011
    Location
    Loudon, TN
    Posts
    16
    Specs:
    iMac & MacBook Air running 10.10
    Let me clarify...everything worked fine for all of us until about a week ago. We've updated drivers, reinstalled printers. We're not novices. Something is going on between Mavericks and the printers or it wouldn't,t affect so many of us. We need real solutions, not drivel.

  4. #4

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    47,163
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, El Capitan
    We need real solutions, not drivel.
    You feel that you've received drivel from here? If so, we're through.

  5. #5


    Member Since
    Dec 11, 2010
    Posts
    1,418
    Hope this isn't too much drivel...
    A primary troubleshooting method on OS X is resetting the printing system. Have you tried that?
    OS X Mavericks: Reset the printing system

    Info from HP:
    OS X v10.9 Mavericks: Installing and Using the Printer on a Mac | HP® Support

  6. #6

    MightyGem's Avatar
    Member Since
    Nov 29, 2010
    Location
    Warrington, UK
    Posts
    1,951
    Specs:
    PPC Mini, 10.4.11. Intel Mini, 10.6.8. MacBook Pro, 10.10.5. iPhone 3GS.
    I've had the same problem with my HP Photosmart C3100 all in one. It prints fine, but HP Scan crashes where trying to save a scan. Even after updating the driver from the HP site. I now have to use Image Capture for scans.

  7. #7


    Member Since
    Aug 06, 2011
    Location
    Loudon, TN
    Posts
    16
    Specs:
    iMac & MacBook Air running 10.10
    I should have closed this thread and apologize for not doing so.

    But...I resolved my problem by purchasing a new HP ENVY 7640, which I love. The older printer driver was no longer supported, even by HP. You could not update the driver, which made it incompatible with the newer OS. Even though Image Capture was a workaround, it was inconvenient.

    As a bonus with the new printer, I could print from my iPad with no setup required at all.

  8. #8


    Member Since
    Aug 06, 2011
    Location
    Loudon, TN
    Posts
    16
    Specs:
    iMac & MacBook Air running 10.10
    Actually, I'm not seeing a place to close the thread!

  9. #9

    MacInWin's Avatar
    Member Since
    Jul 07, 2008
    Location
    Winchester, VA
    Posts
    5,235
    Specs:
    2011 MBP, 2008 iMac, iPhone 6, iPad mini, 13" MBP, AppleTV and MacMini
    Threads are only closed by Administrators for violations. Otherwise, they stay open so other can see/update later. Glad you got your problem sorted out.

  10. #10

    Bheki's Avatar
    Member Since
    Dec 04, 2012
    Posts
    22
    I have a different scanning issue. Ever since I upgraded my OS to Yosemite, new problems have come up. The still unresolved one, is that I am able to scan via my Epson 400 printer which is connected through Wi-Fi. A document scans, but when I try to "send" the scanned image by email, it says that my internet is not connected. It is connected, so I don't know where the problem is. I did purchase an SD card and I'm thinking this may have to be Plan B. Is there a straight forward easy solution to this? Thanks so much in advance!

  11. #11

    MacInWin's Avatar
    Member Since
    Jul 07, 2008
    Location
    Winchester, VA
    Posts
    5,235
    Specs:
    2011 MBP, 2008 iMac, iPhone 6, iPad mini, 13" MBP, AppleTV and MacMini
    Are you trying to send directly from the printer, or from your email application on the Mac? It sounds like the printer is in the local network, but doesn't have access through your router to the Internet, if you are sending from the printer.

    In other words, I'm confused about the problem...can you explain it more completely for me?

  12. #12

    Bheki's Avatar
    Member Since
    Dec 04, 2012
    Posts
    22
    Scanning problem
    Quote Originally Posted by MacInWin View Post
    Are you trying to send directly from the printer, or from your email application on the Mac? It sounds like the printer is in the local network, but doesn't have access through your router to the Internet, if you are sending from the printer.

    In other words, I'm confused about the problem...can you explain it more completely for me?
    I am trying to send the scanned document from my email application on the Mac.

  13. #13

    MacInWin's Avatar
    Member Since
    Jul 07, 2008
    Location
    Winchester, VA
    Posts
    5,235
    Specs:
    2011 MBP, 2008 iMac, iPhone 6, iPad mini, 13" MBP, AppleTV and MacMini
    Can you send an email at all, evan a really short one with no attachments? If so, the only thing I can think that could be blocking the sending of an attached image is your ISP is blocking it because the file is too large.

    And just to make sure we are communicating, what I understand you are doing is scanning something to a file on the MBP, then trying to use the Mac Mail to send that file as an attachment.

  14. #14

    Bheki's Avatar
    Member Since
    Dec 04, 2012
    Posts
    22
    Quote Originally Posted by MacInWin View Post
    Can you send an email at all, evan a really short one with no attachments? If so, the only thing I can think that could be blocking the sending of an attached image is your ISP is blocking it because the file is too large.

    And just to make sure we are communicating, what I understand you are doing is scanning something to a file on the MBP, then trying to use the Mac Mail to send that file as an attachment.
    I can send emails, no problem. Also, once in a while when I do send an email, I get this message that my email can't be sent because my email address is not my default email account. This just started happening out-of-the-blue. Don't know how to change to my default, but this may be the cause. However, I decided to purchase a SanDisk and this alternative is working to scan and forward to any contact in my address book. The document I was attempting to scan was just a one page insurance form. Not a lot of text so the file is not too big.

  15. #15

    Bheki's Avatar
    Member Since
    Dec 04, 2012
    Posts
    22
    P.S.
    Yes, can send emails with or without attachments.

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