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  1. #1
    Printers are gone after visiting Genius Bar

    Member Since
    Jul 16, 2013
    Posts
    1
    Printers are gone after visiting Genius Bar
    I recently visited the Mac Genius bar and they reinstalled my Mac OSX 10.7.5 due to some corrupted files on disc repair (spinning wheel issues) .. that seems to be better BUT

    My printers have "disappeared" since the reinstall. i went to download the drivers again to reinstall them, and i get an error message that the printers are already installed. I cant find them anywhere. Can anyone help before I have to try and call Mac help ?

    Thanks !

  2. #2
    Printers are gone after visiting Genius Bar
    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,759
    Specs:
    27" iMac i7 (2011) 10.10, iPhone6, iPad Air 2, AppleTV2
    Welcome to the forums.

    Where are you downloading them from? What's the exact message? Screenshot?

    When you go to System Preferences - Printers .... what do you have listed?

    What happens if you connect your printer directly to your Mac?
    External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

    Please use the reputation system if you think you've been helped - top right of this post

  3. #3
    Printers are gone after visiting Genius Bar
    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    20,056
    Specs:
    iMac i5 2.7GHz, 16GB memory, OS 10.10.5
    Hit the little (+) button under Printers as mrplow suggests and see if they come online. Otherwise use software CDs to reinstall.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  4. #4
    Printers are gone after visiting Genius Bar

    Member Since
    Dec 11, 2010
    Posts
    1,352
    CDs that come with the printer are almost always out of date....
    If you don't get any result from clicking on Add/+ in Print & Scan/Print & Fax prefs,
    I suggest you Reset the Printing System:
    Mac OS X: How to reset the printing system

    Then adding again (Print & Scan/Print & Fax).

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