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  1. #1
    external hard disk problem

    Member Since
    Feb 28, 2012
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    4
    external hard disk problem
    Hello

    A friend is having the following problem and would appreciate a little help!

    She has a Mac with OS X, version 10.4.11 and an external usb connected LaCie 500GB hard disk.

    This worked in the past but she can no longer see any of the files on the external disk.

    She has tried connecting it to a Windows PC but no luck there either.

    Any suggestions for a solution?!

    Cheers

    Geoff

  2. #2
    external hard disk problem
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,172
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    It sounds like the LaCie drive has failed. Ask your friend to open Disk Utility to determine if the drive can be seen from there.

  3. #3
    external hard disk problem
    Stretch's Avatar
    Member Since
    Jan 13, 2007
    Location
    Central New York
    Posts
    4,773
    Specs:
    15in i7 MacBook Pro, 8GB RAM, 120GB SSD, 500GB HD
    Given that it is a Lacie drive, it is a good guess that the enclosure has died. You could try a different power supply and data cable to be sure. But other than that, you may have to open the enclosure and try the drive in a different enclosure to see if the drive is still good and to retrieve your data.
    Blog and Photo Gallery: http://philolin.me/

    Currently running OS X 10.10

  4. #4
    external hard disk problem

    Member Since
    Feb 28, 2012
    Posts
    4
    Quote Originally Posted by chscag View Post
    It sounds like the LaCie drive has failed. Ask your friend to open Disk Utility to determine if the drive can be seen from there.
    I should have said - we tried that and there was no detail in the window where I gather there should have been ...

    Cheers

    Geoff

  5. #5
    external hard disk problem

    Member Since
    Feb 28, 2012
    Posts
    4
    Quote Originally Posted by Stretch View Post
    Given that it is a Lacie drive, it is a good guess that the enclosure has died. You could try a different power supply and data cable to be sure. But other than that, you may have to open the enclosure and try the drive in a different enclosure to see if the drive is still good and to retrieve your data.
    thanks for the suggestion re the enclosure - how do we get another enclosure?!

    Geoff

  6. #6
    external hard disk problem
    Stretch's Avatar
    Member Since
    Jan 13, 2007
    Location
    Central New York
    Posts
    4,773
    Specs:
    15in i7 MacBook Pro, 8GB RAM, 120GB SSD, 500GB HD
    You can get one from OWC, Newegg or Tigerdirect.
    Blog and Photo Gallery: http://philolin.me/

    Currently running OS X 10.10

  7. #7
    external hard disk problem

    Member Since
    Feb 28, 2012
    Posts
    4
    Quote Originally Posted by Stretch View Post
    You can get one from OWC, Newegg or Tigerdirect.
    OK - thanks

    Geoff

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