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  1. #1
    blank screen on my emac

    Member Since
    Jan 23, 2012
    Posts
    2
    Unhappy blank screen on my emac
    Yesterday, I purchased macTuneUp software to pep up my tired, seven-year-old emac. However, I failed BIG time! Not only did I NOT help my emac "run like new", somehow all of the icons (hard drive, external drive, individual files, jpegs, everything) are now missing from my desktop. I'll come back for macTuneUp help, but first I need help with the invisible icons problem. Anyone??

  2. #2
    blank screen on my emac
    Lifeisabeach's Avatar
    Member Since
    Sep 30, 2007
    Location
    The Republic of Neptune
    Posts
    7,637
    Open up Finder, then go to your Desktop folder. Are the files at least visible there? If so, then that software is doing something to make your desktop look "clean" by hiding your desktop items. If they aren't there, then they've probably been deleted and your only hope of recovery is using file recovery software.

    I just noticed that the developers of this software also make MacKeeper. To be perfectly honest… you probably have hosed your system. Consider sucking it up and reinstalling OS X, and try to get a refund on the software.

    Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
    ------
    Links: Onyx | EasyFind | Apple Hardware Test | How to test your hard drive | The Safe Mac » Adware Removal Guide | Uninstall MacKeeper
    ------
    Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.

  3. #3
    blank screen on my emac

    Member Since
    Jan 23, 2012
    Posts
    2
    Thanks, Life. Looks like I'm going to have to start over, because those files are in "finder". Appreciate the response.

  4. #4
    blank screen on my emac
    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    20,061
    Specs:
    iMac i5 2.7GHz, 16GB memory, OS 10.10.5
    And have a read of this link from Apple Discussions on this software:-


    https://discussions.apple.com/thread...art=0&tstart=0

    Download and use Onyx instead of MacKeeper crap.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  5. #5
    blank screen on my emac
    Lifeisabeach's Avatar
    Member Since
    Sep 30, 2007
    Location
    The Republic of Neptune
    Posts
    7,637
    Quote Originally Posted by pearsonmlpp View Post
    Thanks, Life. Looks like I'm going to have to start over, because those files are in "finder". Appreciate the response.
    Before reinstalling, there's a little trick you can try. Read over this… it involves running a Terminal command:
    Hide All Desktop Icons in Mac OS X

    Please verify and include the exact model/year of your Mac and OS X version number (available from "About This Mac", then "More Info" on the Apple menu).
    ------
    Links: Onyx | EasyFind | Apple Hardware Test | How to test your hard drive | The Safe Mac » Adware Removal Guide | Uninstall MacKeeper
    ------
    Lifeisabeach - Mac-Forums Member of the Month June 2009, Feb 2012, and March 2013.

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