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  1. #1

    Member Since
    Mar 07, 2011
    microsoft word keep crashing
    I transferred docx from my friends window to my mac with my ipod. Then whenever I went to work on that docx it closed on me. i tried changing the format a few times but it hasnt helped. It closes even if I don't touch it. It usually takes about 5 minutes and then it closes. It doesn't recover any of the work I have done. Its a big document about 600 pages. It also has some chinese on it, but I have worked on many docx with chinese on them before. I have a regular macbook that is about 3 year old and 2008 word doc.
    below are the specifics:
    Microsoft Error Reporting log version: 2.0

    Error Signature:
    Exception: EXC_BAD_ACCESS
    Date/Time: 2011-03-07 16:34:51 -0500
    Application Name: Microsoft Word
    Application Bundle ID:
    Application Signature: MSWD
    Application Version:
    Crashed Module Name: Microsoft Word
    Crashed Module Version:
    Crashed Module Offset: 0x0035ff97
    Blame Module Name: Microsoft Word
    Blame Module Version:
    Blame Module Offset: 0x0035ff97
    Application LCID: 1033
    Extra app info: Reg=en Loc=0x0409

    Operating System Information
    Operating System: Mac OS X 10.5.7 (Build 9J61)
    CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
    gestaltPhysicalRAMSize err = 0, result = 1024 MB
    gestaltSystemVersion err = 0, result = 0x1057
    Screen: 1280 x 800, depth = 32, ltbr = 0, 0, 800, 1280

    Microsoft Application Information:
    Error Reporting UUID: 4F70C6FB-A437-434C-9E6F-7CC52EB244E2
    Time from launch: 0 hours, 15 minutes, 10 seconds
    Total errors on this client: 12

    Compatability error:
    Font substitution error
    Document may contain uncode character that will not display in earlier version of microsoft word
    Chinese proofing tools are not installed

  2. #2

    RavingMac's Avatar
    Member Since
    Jan 07, 2008
    In Denial
    4GB Mac Mini 2012, 13" MBA, 15" MacBook Pro OSX 10.7, 32 GB iPhone 3GS, iPad2 64gb 3G
    Not sure I totally understand your situation.
    If you were (during the five minutes the document stays open) to export it to an RTF file, would it:
    1) Successfully complete the export before crashing?
    b) Would you be able to open and work with that exported file?
    I've always wanted to be smart, handsome and modest. But, I guess I'll have to be satisfied with two out of three . . .

  3. #3

    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Nambucca Heads Australia
    iMac i5 2.7GHz, 16GB memory, OS 10.11
    You may well need the Open XML document opener from Microsoft.
    Hang on to those original install discs like grim death! Using OS X.7 or later make a bootable USB thumb drive before running Installer!

  4. #4

    chscag's Avatar
    Member Since
    Jan 23, 2008
    Fort Worth, Texas
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, El Capitan
    Since you're using MS Word 2008 there should be no need to install an additional filter for an XML document. It sounds like the document may have some corrupt pages or perhaps bad fonts. Transferring it from a Windows machine to your iPod and then to the Mac could have introduced the corruption. Also check the Chinese fonts to make sure they're OK.

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