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  1. #1
    Ethernet Connection

    Member Since
    Apr 11, 2010
    Posts
    3
    Ethernet Connection
    With a Mac I am 100 percent useless. I know a good deal about troubleshooting connections in windows but here I have no idea .

    My mother has a mac that she is trying to connect through ethernet. I have already checked the cable and that is not the problem. On the upper right there is a little phone icon that I click on and then click connect. After a couple of seconds it fails and says: "The connection failed because you have not entered a telephone number"

    I am assuming that this is the internal modem trying to dial out, which is not what I want.

    I clicked on the phone icon again and opened internet connections. Under File I opened up New connection window.

    I set the Internal Modem to idle and went to the 802.1X and clicked connected. However it just sits there and says connecting and nothing happens.

    Any ideas would be great, thanks

  2. #2
    Ethernet Connection
    blackmac11's Avatar
    Member Since
    Jan 16, 2009
    Location
    Tecumseh, Ontario
    Posts
    498
    Specs:
    iMac 20" 2.4 GHz Dual Core 3GB Ram 320GB Hard Drive 10.6.2 :: Ipod Touch 8 GB :: Beastly Gaming PC
    Try reading this over:

    Mac OS X: Troubleshooting a cable modem, DSL, or LAN Internet connection

    Also, what OS are you using? Other members might have knowledge of a known problem with a certain OS.

    l
    Iíll keep it short and sweet ó Family. Religion. Friendship. These are the three demons you must slay if you wish to succeed in business. -Monty Burns

  3. #3
    Ethernet Connection

    Member Since
    Apr 11, 2010
    Posts
    3
    Went through those troubleshooting steps and still no go.

    I opened System Preferences and under network tab the Built-in Ethernet, which is what I want to use to connect, has a red dot next to it. Next to that it says "The cable for the Built-in Ethernet is not plugged in"

    I configured the Built-in Ethernet under the TCP/IP I set it to manually and filled in what was needed and still no go.

    It is running OS X 10.3

    Thanks for any help.

  4. #4
    Ethernet Connection
    blackmac11's Avatar
    Member Since
    Jan 16, 2009
    Location
    Tecumseh, Ontario
    Posts
    498
    Specs:
    iMac 20" 2.4 GHz Dual Core 3GB Ram 320GB Hard Drive 10.6.2 :: Ipod Touch 8 GB :: Beastly Gaming PC
    If the modem is relatively new, perhaps there is a compatibility error. 10.3 is a pretty old OS; the computer and the modem are having some difficulty communicating. I'm really not too sure where to go from here.

    l
    Iíll keep it short and sweet ó Family. Religion. Friendship. These are the three demons you must slay if you wish to succeed in business. -Monty Burns

  5. #5
    Ethernet Connection

    Member Since
    Apr 11, 2010
    Posts
    3
    I have it connected to a Linksys WRTG54 v4 router if that makes any difference.

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