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  1. #1
    extracting serial number from leagally owned Photoshop

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    extracting serial number from leagally owned Photoshop
    I have a legally purchased copy of Adobe Photoshop on my older iMac. While it was fine with the smaller images from my older camera, it has a hard time handling the large imagines my newer camera generates. So I've purchased a Mac Pro. But the email that provided the serial number when I purchased Photoshop has disappeared.

    How can I detect the valid serial number in the installed copy, so I can activate a copy o the new machine?

  2. #2
    extracting serial number from leagally owned Photoshop
    D3v1L80Y's Avatar
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    You can contact Adobe for it.

    Adobe - Contact Support & Customer Service
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    Contact customer service to get help with:

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  3. #3
    extracting serial number from leagally owned Photoshop
    deus_ex_machina's Avatar
    Member Since
    Aug 06, 2004
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    2GHz Mac Mini 2GB RAM 160GB 10.6.2 | MDD DP 1.25GHz G4 1.5GB RAM 10.4.11 | 233MHz iMac G3 10.3.9
    Adobe will help - if he has the original receipt/proof of purchase. I'd search hard for that email.

  4. #4
    extracting serial number from leagally owned Photoshop

    Member Since
    Oct 20, 2009
    Location
    Toronto, Ontario, Canada
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    Specs:
    Mac Pro single Nehalem, 12 GB
    If Adobe had helped when I talked to them, I wouldn't be here
    Adobe is no help.

    That email was on a file system that got destroyed by a Seagate 1GB drive failure, and the part I need wasn't available elsewhere.

    Tom

  5. #5
    extracting serial number from leagally owned Photoshop
    Chilbear's Avatar
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    How about using Migration assistant to move the program to your new Mac? When installing the new version, it would then "find" the installed version I would bet.

    I just tried this - start up Photoshop and hit CMD-Shift-3 as the startup screen has your number at the bottom. Plus the serial number is visible in the Help>System Info from within Photoshop.

  6. #6
    todd51
    Guest
    Quote Originally Posted by Chilbear View Post
    How about using Migration assistant to move the program to your new Mac? When installing the new version, it would then "find" the installed version I would bet.

    I just tried this - start up Photoshop and hit CMD-Shift-3 as the startup screen has your number at the bottom. Plus the serial number is visible in the Help>System Info from within Photoshop.
    Chilbear is right. MA should transfer the application for you just fine. I used MA for one of my relatives and was able to open up her copy of MS Office just fine, didn't ask me for the product key again.

  7. #7
    extracting serial number from leagally owned Photoshop

    Member Since
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    Toronto, Ontario, Canada
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    Specs:
    Mac Pro single Nehalem, 12 GB
    Thank you .. Stsrem -> Info works

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