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  1. #1
    Snow Leopard not compatible with my printer
    sholdzy's Avatar
    Member Since
    Jun 07, 2007
    Location
    Canada
    Posts
    47
    Specs:
    17" MacBook Pro 2GB
    Snow Leopard Printers Problems
    Hey guys,

    Just installed Snow Leopard a few days ago and went to print off a simple one-page Word document today, but there doesn't seem to be any connection with my computer and the printer.

    The printer is a Epson Stylus NX400, which worked just fine in the previous version of Leopard.

    Now, when I print something, the little printer utility icon pops up in the doc, a red number 1 shows up letting me know something is in the queue, and then the queue vanishes. It is as if the printer won't accept the file. The same thing happens with any other file as well.

    I downloaded the latest drivers (manually, even though Snow Leopard is supposed to do that automatically now...) but to no avail.

    Any ideas or similar problems out there?

  2. #2
    Snow Leopard not compatible with my printer

    Member Since
    Aug 12, 2009
    Location
    Attica, MI
    Posts
    6
    Specs:
    13 macbook 2.4 ghz, 2gb memory, 250 hard drive
    Question Snow Leopard not compatible with my printer
    I loaded Snow Leopard Aug 29 and now I cannot use my HP Deskjet 3845 printer. after further investigation I found that drivers are not available for Mac OS version 10.6

    any suggestions on how to find drivers for printer? I really need a printer, if I cannot figure out I need to purchase new printer!

    Thanks

  3. #3
    Snow Leopard not compatible with my printer
    PapaNoHair's Avatar
    Member Since
    Jul 18, 2006
    Location
    Florida
    Posts
    2,180
    I have the same problem. A person at Apple support told me there was apparently a problem with the HP supplied drivers and he "guessed" they would be working hard on the problem to solve it "as quickly as possible." He even emailed me the driver they have but it did not work either.

  4. #4
    Snow Leopard not compatible with my printer

    Member Since
    Aug 12, 2009
    Location
    Attica, MI
    Posts
    6
    Specs:
    13 macbook 2.4 ghz, 2gb memory, 250 hard drive
    Oh, good, at least I am not the only one with "issues"

    I appreciate the comments! I am not sure what to do about printing! ahh!

  5. #5
    Snow Leopard not compatible with my printer
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
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    45,202
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    Quote Originally Posted by PapaNoHair View Post
    I have the same problem. A person at Apple support told me there was apparently a problem with the HP supplied drivers and he "guessed" they would be working hard on the problem to solve it "as quickly as possible." He even emailed me the driver they have but it did not work either.
    Let's hope for your sake and that of others who own various HP printers that are not supported by Snow Leopard that HP will act quickly. However, past experience with them regarding new drivers even for Windows, leads me to believe that it might be best to look for an alternative.

    You might want to give the open source drivers provided here a try.

    Regards.

  6. #6
    Snow Leopard not compatible with my printer

    Member Since
    Aug 12, 2009
    Location
    Attica, MI
    Posts
    6
    Specs:
    13 macbook 2.4 ghz, 2gb memory, 250 hard drive
    Thanks, I will give that a try!

  7. #7
    Snow Leopard not compatible with my printer

    Member Since
    Jul 01, 2007
    Posts
    25
    HP printer driver and Snow Leopard - A Fix
    Initially, after installing Snow Leopard on my iMac the new OS didn't recognize my printer, which is a basic budget HP Deskjet F4100. After a bit of fiddling I discovered the fix (at least it worked for my model HP).
    Just select whatever you want to print, then open Print window (Command 'P'). You want to see the Full printer info window, the one that asks you how many copies you want and what paper size, etc. If you get the little window, just click the little arrow to the right of where it says the name of your printer. Okay, now you have the main Print window, so again, next to where it says the name of your printer click on the pop-up menu and click on 'Add Printer'. You will get another window where the name of your current printer will again appear. Select that, then click 'Add'. Yet another window should appear that will prompt you to 'download' or 'install' the 'software' for the selected printer (which is your EXISTING printer - don't be confused). Then it's just a matter of waiting till the computer connects with the website to download the 'new' Snow Leopard driver. I realize it doesn't sound correct having to re-select your own printer using 'Add Printer', as if it is a totally different one. But the reasons are complicated. It has to do with the fact that the new Snow Leopard does not come with the dozens of drivers that the older OS had, so when you convert to Snow Leopard, it does not recognize the existing printer as the 'Default' printer -- you must re-select it as an 'Additional' printer in order for it to say, 'Oh, here's something new, so I must go to the internet to find the correct driver for it.'
    All I can say is that is how it worked for my printer. It's possible that Apple has not made every driver available for all HP products. But, so far as I have read, virtually all HP printers as well as other common printers, have software available online for Snow Leopard.

  8. #8
    Snow Leopard not compatible with my printer
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,202
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    To all HP owners: HP has issued a Snow Leopard update for the printers they are currently supporting for Mac OS X. If you have an HP printer installed you should get an update notification that new drivers are available. I just downloaded them today along with the new iTunes 9.0.

    Regards.

  9. #9
    Snow Leopard not compatible with my printer
    XJ-linux's Avatar
    Member Since
    Jul 02, 2007
    Location
    Going Galt...
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    3,418
    Specs:
    MacBookAir5,2:10.9.5-MacMini3,1:10.9.5-iPhone6,1:8.3
    It breaks the HP 3.1 drivers for HP Photosmart C5100. I'm going to reinstall and see if they work again with the new 2.1 drivers published today.
    Never judge a man, untill you have walked a mile in his shoes...
    That way you'll be a mile away from him, and you'll have his shoes.

  10. #10
    Snow Leopard not compatible with my printer
    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Location
    Texas, where else?
    Posts
    26,206
    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '11 1.8 i7 4GB 10.10; 21" iMac '13 2.9 i5 8GB 10.10; 5s & 5c
    I'm afraid. I've got a 5100 series also.

    My HP is still working just fine with the last HP drivers/software I had installed from their site and it's showing the HP update for mine.

    Think I'll pass on it until I switch my SD! backup to SL. Not quite ready to do that yet.

    edit: Come to think of it, I'll pass on the .1 update until a new backup.
    Haven't seen any of those issues either.
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  11. #11
    Snow Leopard not compatible with my printer
    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Location
    Texas, where else?
    Posts
    26,206
    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '11 1.8 i7 4GB 10.10; 21" iMac '13 2.9 i5 8GB 10.10; 5s & 5c
    Note: Merged Duplicate Threads
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  12. #12
    Snow Leopard not compatible with my printer
    XJ-linux's Avatar
    Member Since
    Jul 02, 2007
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    MacBookAir5,2:10.9.5-MacMini3,1:10.9.5-iPhone6,1:8.3
    Quote Originally Posted by bobtomay View Post
    I'm afraid. I've got a 5100 series also.

    My HP is still working just fine with the last HP drivers/software I had installed from their site and it's showing the HP update for mine.

    Think I'll pass on it until I switch my SD! backup to SL. Not quite ready to do that yet.

    edit: Come to think of it, I'll pass on the .1 update until a new backup.
    Haven't seen any of those issues either.
    Yeah, mine has worked consistently with the original drivers "HP_Installer_PSC5100_v9.7b.dmg" circa Nov 2007. A previous update from Apple broke them, so I had to remove the Apple supplied HP drivers, run the ununinstaller for the HP Photosmart bundled software, and reinstall the HP Photosmart software. I hesitated to update this time, but wasn't thinking. Ugh!
    Never judge a man, untill you have walked a mile in his shoes...
    That way you'll be a mile away from him, and you'll have his shoes.

  13. #13
    Snow Leopard not compatible with my printer

    Member Since
    Aug 28, 2009
    Posts
    1
    the lastest leopard update has been released , Seems it can solve this kinda problems

  14. #14
    Snow Leopard not compatible with my printer
    XJ-linux's Avatar
    Member Since
    Jul 02, 2007
    Location
    Going Galt...
    Posts
    3,418
    Specs:
    MacBookAir5,2:10.9.5-MacMini3,1:10.9.5-iPhone6,1:8.3
    Several uninstalls, reinstalls and attempted restores from Time Machine... still not working. I can't print or scan from the 2 Mac's I applied the update to. The remaining two are just fine. Done with it for tonight.
    Never judge a man, untill you have walked a mile in his shoes...
    That way you'll be a mile away from him, and you'll have his shoes.

  15. #15
    Snow Leopard not compatible with my printer
    PapaNoHair's Avatar
    Member Since
    Jul 18, 2006
    Location
    Florida
    Posts
    2,180
    I just tried the new drivers for my HP and they work fine, at least for printing - have not had time to check out the scan feature.

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