Snow Leopard not compatible with my printer

[sholdzy]

Snow Leopard Printers Problems

Hey guys,

Just installed Snow Leopard a few days ago and went to print off a simple one-page Word document today, but there doesn't seem to be any connection with my computer and the printer.

The printer is a Epson Stylus NX400, which worked just fine in the previous version of Leopard.

Now, when I print something, the little printer utility icon pops up in the doc, a red number 1 shows up letting me know something is in the queue, and then the queue vanishes. It is as if the printer won't accept the file. The same thing happens with any other file as well.

I downloaded the latest drivers (manually, even though Snow Leopard is supposed to do that automatically now...) but to no avail.

Any ideas or similar problems out there?

 

[apollosministry]

I loaded Snow Leopard Aug 29 and now I cannot use my HP Deskjet 3845 printer. after further investigation I found that drivers are not available for Mac OS version 10.6

any suggestions on how to find drivers for printer? I really need a printer, if I cannot figure out I need to purchase new printer!

Thanks

 

[PapaNoHair]

I have the same problem. A person at Apple support told me there was apparently a problem with the HP supplied drivers and he "guessed" they would be working hard on the problem to solve it "as quickly as possible." He even emailed me the driver they have but it did not work either.

 

[apollosministry]

Oh, good, at least I am not the only one with "issues"

I appreciate the comments! I am not sure what to do about printing! ahh!

 

[chscag]

I have the same problem. A person at Apple support told me there was apparently a problem with the HP supplied drivers and he "guessed" they would be working hard on the problem to solve it "as quickly as possible." He even emailed me the driver they have but it did not work either.

Let's hope for your sake and that of others who own various HP printers that are not supported by Snow Leopard that HP will act quickly. However, past experience with them regarding new drivers even for Windows, leads me to believe that it might be best to look for an alternative.

You might want to give the open source drivers provided here a try.

Regards.

 

[apollosministry]

Thanks, I will give that a try!

 

[Gray]

HP printer driver and Snow Leopard - A Fix

Initially, after installing Snow Leopard on my iMac the new OS didn't recognize my printer, which is a basic budget HP Deskjet F4100. After a bit of fiddling I discovered the fix (at least it worked for my model HP).
Just select whatever you want to print, then open Print window (Command 'P'). You want to see the Full printer info window, the one that asks you how many copies you want and what paper size, etc. If you get the little window, just click the little arrow to the right of where it says the name of your printer. Okay, now you have the main Print window, so again, next to where it says the name of your printer click on the pop-up menu and click on 'Add Printer'. You will get another window where the name of your current printer will again appear. Select that, then click 'Add'. Yet another window should appear that will prompt you to 'download' or 'install' the 'software' for the selected printer (which is your EXISTING printer - don't be confused). Then it's just a matter of waiting till the computer connects with the website to download the 'new' Snow Leopard driver. I realize it doesn't sound correct having to re-select your own printer using 'Add Printer', as if it is a totally different one. But the reasons are complicated. It has to do with the fact that the new Snow Leopard does not come with the dozens of drivers that the older OS had, so when you convert to Snow Leopard, it does not recognize the existing printer as the 'Default' printer -- you must re-select it as an 'Additional' printer in order for it to say, 'Oh, here's something new, so I must go to the internet to find the correct driver for it.'
All I can say is that is how it worked for my printer. It's possible that Apple has not made every driver available for all HP products. But, so far as I have read, virtually all HP printers as well as other common printers, have software available online for Snow Leopard.

 

[chscag]

To all HP owners: HP has issued a Snow Leopard update for the printers they are currently supporting for Mac OS X. If you have an HP printer installed you should get an update notification that new drivers are available. I just downloaded them today along with the new iTunes 9.0.

Regards.

 

[XJ-linux]

It breaks the HP 3.1 drivers for HP Photosmart C5100. I'm going to reinstall and see if they work again with the new 2.1 drivers published today.

 

[bobtomay]

I'm afraid. I've got a 5100 series also.

My HP is still working just fine with the last HP drivers/software I had installed from their site and it's showing the HP update for mine.

Think I'll pass on it until I switch my SD! backup to SL. Not quite ready to do that yet.

edit: Come to think of it, I'll pass on the .1 update until a new backup.
Haven't seen any of those issues either.

 

[bobtomay]

Note: Merged Duplicate Threads

 

[XJ-linux]

I'm afraid. I've got a 5100 series also.

My HP is still working just fine with the last HP drivers/software I had installed from their site and it's showing the HP update for mine.

Think I'll pass on it until I switch my SD! backup to SL. Not quite ready to do that yet.

edit: Come to think of it, I'll pass on the .1 update until a new backup.
Haven't seen any of those issues either.

Yeah, mine has worked consistently with the original drivers "HP_Installer_PSC5100_v9.7b.dmg" circa Nov 2007. A previous update from Apple broke them, so I had to remove the Apple supplied HP drivers, run the ununinstaller for the HP Photosmart bundled software, and reinstall the HP Photosmart software. I hesitated to update this time, but wasn't thinking. Ugh!

 

[Hugo_Song]

the lastest leopard update has been released , Seems it can solve this kinda problems

 

[XJ-linux]

Several uninstalls, reinstalls and attempted restores from Time Machine... still not working. I can't print or scan from the 2 Mac's I applied the update to. The remaining two are just fine. Done with it for tonight.

 

[PapaNoHair]

I just tried the new drivers for my HP and they work fine, at least for printing - have not had time to check out the scan feature.

 

[scathe]

I have a deskjet 3550 which is not listed in the official driver support apple provides ... when I upgraded to SL, the printer did not work, which didn't really surprise me though ... but HP did in fact have a 10.6 driver for me to download even though the printer is not listed, so I guess there is some work going into updating their drivers

however when I installed the driver, at first It would just finish printing (nothing in print queue) even thouh the printer hadn't done anything

so I reinstalled the driver, restarted the machine and then went through the process of adding the printer again ... miraculously my printer started to work ... but hey, it prints even though it took two tries

 

[XJ-linux]

Mystery solved:

HP Deskjet, Officejet, and Photosmart All-in-One Printers -  Mac OS: Setting Up and Using the Product in Mac OS X 10.6 - HP Customer Care (United States - English)

HP adds Snow Leopard printer drivers after customer complaints | Printers | Macworld

 

[hueyduck55]

HP drivers

I have tried contacting HP and their chat line informed me that " I am afraid to inform you that unfortunately, we do not have expertise in the Macintosh operating system and HP does not offer Chat support for the Macintosh operating system. " Makes me want to just chuck the whole HP printer and go with something more reliable like my Lexmark. It may be slower but at least it works.

 

[chscag]

What kind of problem are you having with your HP printer? What model is it?

Regards.