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  1. #1
    Major Snow Leopard upgrade problem - all documents gone!

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    Sep 03, 2009
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    Major Snow Leopard upgrade problem - all documents gone!
    Hello everyone,

    Just a bit ago I finished the upgrade to Snow Leopard on my work machine. Everything went without a hitch until I logged back in after the upgrade... it's as if my account has been reset to a brand new account. All icons are gone on the desktop, my doc is reset, and worst of all the Documents folder is empty save one new file dropped into it during the installation! As far as I can tell the Documents really are gone, they don't exist anywhere on the hard drive.

    Obviously this is a horrific problem... from my searching online I can't find anyone else who has experienced this. Thankfully I have Time Machine working and am restoring the lost files now.

    Has anyone else seen mention of this happening to others?

    Jacob

  2. #2
    Major Snow Leopard upgrade problem - all documents gone!
    D3v1L80Y's Avatar
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    What installation method did you use when installing 10.6?
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  3. #3
    Major Snow Leopard upgrade problem - all documents gone!
    CrimsonRequiem's Avatar
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    Jul 24, 2008
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    I don't see how that possible unless you reformatted the HDD. Then installed.

  4. #4
    Major Snow Leopard upgrade problem - all documents gone!
    dtravis7's Avatar
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    Jan 04, 2005
    Location
    Modesto, Ca.
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    iMac late 2007 10.11.b4, iMac 2008 10.10.5, Macbook2007 10.7.5, Mac Mini 10.7.5, iPhone 3GS Note 8!!
    Is there any possibility you renamed the user account before you did the upgrade?

  5. #5
    Major Snow Leopard upgrade problem - all documents gone!

    Member Since
    Sep 03, 2009
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    Quote Originally Posted by D3v1L80Y View Post
    What installation method did you use when installing 10.6?
    I don't recall it giving me an option for different install methods, I guess whatever the default is. I popped in the disk, ran the installer app, I think I had an option to do a "Custom" install (or something like that) which I didn't do. I guess I assumed going the default route would be a plain upgrade.

    But it obviously didn't do a wipe and install... my applications are still installed and the user accounts are still there. It's like it just wiped my Desktop, Documents, and settings.

  6. #6
    Major Snow Leopard upgrade problem - all documents gone!

    Member Since
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    Quote Originally Posted by dtravis7 View Post
    Is there any possibility you renamed the user account before you did the upgrade?
    Nope. I'm logged in with the same username/password right now, and if I look at the accounts list it's the same as before the upgrade.

  7. #7
    Major Snow Leopard upgrade problem - all documents gone!

    Member Since
    Sep 03, 2009
    Posts
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    Quote Originally Posted by CrimsonRequiem View Post
    I don't see how that possible unless you reformatted the HDD. Then installed.
    Definitely didn't do that... as I mentioned in a post a moment ago, what is gone seems to be selective. The system's user accounts are still there, the applications I've installed (like Firefox) are still there, but things unique to my account are gone.

  8. #8
    todd51
    Guest
    I'm assuming you have never backed up your Documents on an external drive or even a flash drive?

  9. #9
    Major Snow Leopard upgrade problem - all documents gone!
    cwa107's Avatar
    Member Since
    Dec 20, 2006
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    You did make a backup prior to the install, yes?
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  10. #10
    Major Snow Leopard upgrade problem - all documents gone!

    Member Since
    Sep 03, 2009
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    Quote Originally Posted by todd51 View Post
    I'm assuming you have never backed up your Documents on an external drive or even a flash drive?
    As I mentioned in the first post, they're backed up with Time Machine and are restoring right now.

  11. #11
    Major Snow Leopard upgrade problem - all documents gone!
    dtravis7's Avatar
    Member Since
    Jan 04, 2005
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    Specs:
    iMac late 2007 10.11.b4, iMac 2008 10.10.5, Macbook2007 10.7.5, Mac Mini 10.7.5, iPhone 3GS Note 8!!
    This is really a strange issue. I have not seen anyone so far have this with 10.6. I wonder what went wrong?

  12. #12
    Major Snow Leopard upgrade problem - all documents gone!

    Member Since
    Sep 07, 2009
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    1
    Unhappy Ouch
    A friend of mine just lost all the files on her MacBook desktop.

    Her ailises no longer connect with her files.

    She can open the documents in Word however.

  13. #13
    Major Snow Leopard upgrade problem - all documents gone!
    cwa107's Avatar
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    Quote Originally Posted by ZOZO View Post
    A friend of mine just lost all the files on her MacBook desktop.

    Her ailises no longer connect with her files.

    She can open the documents in Word however.
    Sounds like she renamed her home directory somewhere along the way.
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

  14. #14
    Major Snow Leopard upgrade problem - all documents gone!

    Member Since
    Sep 29, 2009
    Posts
    5
    same problem here but no backup with time machine!!!
    >HELP

    Can someone help me, I have the same problem.
    Since I ve installed mac os x Leopard it's like if my account was new...
    - MY DOCUMENTS ARE GONE -
    I have no idea what happened but I didn't have my Time machine on
    so I don't have a backup and I really don't know what to do now.

    I try not to panic. Can someone please help me??

  15. #15
    Major Snow Leopard upgrade problem - all documents gone!
    cwa107's Avatar
    Member Since
    Dec 20, 2006
    Location
    Lake Mary, Florida
    Posts
    26,758
    Specs:
    15" MBP, Core i7/2GHz, 8GB RAM, 480GB Crucial M500 SSD
    Quote Originally Posted by muzzy View Post
    >HELP

    Can someone help me, I have the same problem.
    Since I ve installed mac os x Leopard it's like if my account was new...
    - MY DOCUMENTS ARE GONE -
    I have no idea what happened but I didn't have my Time machine on
    so I don't have a backup and I really don't know what to do now.

    I try not to panic. Can someone please help me??
    Did this happen immediately following the upgrade, or later after you used the system for a some time?
    Liquid and computers don't mix. It might seem simple, but we see an incredible amount of people post here about spills. Keep drinks and other liquids away from your expensive electronics!

    https://youtu.be/KHZ8ek-6ccc

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