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  1. #1
    iMac start-up problem PLEASE HELP!

    Member Since
    Sep 15, 2006
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    23
    iMac start-up problem PLEASE HELP!
    A couple of programs were running funny so I shut everything down, shut-down the machine, and when I restarted it, I can't log on. I get a blue screen and the window where it shows my user name. the cursor is blinking but nothing happens when I type. I've tried plugging the keyboard in to different ports and nothing. I tried my old keyboard and nothing. Please help!

    Rusty

    I said 10.3 for the prefix but I'm not totally sure of that. The machine was brand new in December 2006.

  2. #2
    iMac start-up problem PLEASE HELP!
    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    20,020
    Specs:
    iMac i5 2.7GHz, 16GB memory, OS 10.10.5
    It is probably Tiger OS X.4. Pop your install DVD in and see if you can reboot holding down 'X' after the chime. If any joy go to Utilities>Disk Utility>Repair Disk and let us know what happens.

  3. #3
    iMac start-up problem PLEASE HELP!

    Member Since
    Sep 15, 2006
    Posts
    23
    hi, thanks for the reply

    you're right, the disk says 10.4.11

    when I restart and press X nothing different happens

    when I restart and press C the installer does come up ...

  4. #4
    iMac start-up problem PLEASE HELP!

    Member Since
    Sep 15, 2006
    Posts
    23
    should I reinstall the OS? Will the effect anything I have saved on the computer?

    Any other ideas about how I can fix this? Please and thanks

    Rusty

  5. #5
    iMac start-up problem PLEASE HELP!
    macgig's Avatar
    Member Since
    Mar 15, 2006
    Posts
    623
    Specs:
    20" 2007 Aluminum iMac 2.0 Ghz | 4 GB ram | 10.9.5
    hmmm, you could hold the shift key down and try to start in safe mode. then run disk utility and fix disk permissions.

    many users jump to reinstalling the OS when trouble strikes.... doing this is among the last steps to do when all else fails. There are about 25-30 other things to try first.

  6. #6
    iMac start-up problem PLEASE HELP!

    Member Since
    Sep 15, 2006
    Posts
    23
    yeah i'm not too keen on the idea but of course have no clue what to do about the situation. I will try these suggestions. thanks

    Rusty

  7. #7
    iMac start-up problem PLEASE HELP!

    Member Since
    Sep 15, 2006
    Posts
    23
    when i hold down the shift key after the chime it gets stuck on a white screen with the apple and the circle timer just circling forever and doesn't get to the blue screen with the login window

    So I guess it knows the keyboard is there but not when i want it to know...

    Rusty

  8. #8
    iMac start-up problem PLEASE HELP!
    macgig's Avatar
    Member Since
    Mar 15, 2006
    Posts
    623
    Specs:
    20" 2007 Aluminum iMac 2.0 Ghz | 4 GB ram | 10.9.5
    try unplugging everything but the keyboard and mouse. see if you can boot up.

  9. #9
    iMac start-up problem PLEASE HELP!

    Member Since
    Sep 15, 2006
    Posts
    23
    i didn't have anything but the keyboard and mouse plugged-in in the first place. initially i had the mouse plugged into the keyboard--that's how I usually have it--but then the mouse wasn't working either so i plugged it into the computer directly and it works but the keyboard still does not. just sitting here at the login window

    Rusty

  10. #10
    iMac start-up problem PLEASE HELP!
    macgig's Avatar
    Member Since
    Mar 15, 2006
    Posts
    623
    Specs:
    20" 2007 Aluminum iMac 2.0 Ghz | 4 GB ram | 10.9.5
    did you try resetting pram?

    hold down command option P and R keys during bootup until you hear 2 chimes.

  11. #11
    iMac start-up problem PLEASE HELP!

    Member Since
    Sep 15, 2006
    Posts
    23
    two chimes...

    so I restarted, heard the first chime, pushed down the buttons, heard another chime, then let them go. 2 chimes like that? k, i did that and i was sooooo hopeful but when it made a third chime and the login window came up, it still did not register that i was typing...

    any more suggestions?

    Rusty

  12. #12
    iMac start-up problem PLEASE HELP!
    macgig's Avatar
    Member Since
    Mar 15, 2006
    Posts
    623
    Specs:
    20" 2007 Aluminum iMac 2.0 Ghz | 4 GB ram | 10.9.5
    Shut down the computer.
    Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    Turn on the computer.
    Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
    Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    Release the keys.

    (sorry I should of explained it better).

  13. #13
    iMac start-up problem PLEASE HELP!
    macgig's Avatar
    Member Since
    Mar 15, 2006
    Posts
    623
    Specs:
    20" 2007 Aluminum iMac 2.0 Ghz | 4 GB ram | 10.9.5
    you can try booting from the install DVD/cd.... and run disk utility from there... repair permissions on the hard drive. repair the drive if needed also.

    I forgot about this step. it's getting late.

  14. #14
    iMac start-up problem PLEASE HELP!
    macgig's Avatar
    Member Since
    Mar 15, 2006
    Posts
    623
    Specs:
    20" 2007 Aluminum iMac 2.0 Ghz | 4 GB ram | 10.9.5
    found this. may be helpful

    http://support.apple.com/kb/TS1417

  15. #15
    iMac start-up problem PLEASE HELP!

    Member Since
    Sep 15, 2006
    Posts
    23
    thanks, macgig, I really appreciate the suggestions. I tried but so far, still, no dice

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