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  1. #1
    Microsoft Office: Mac - Installation Problem

    Member Since
    Sep 03, 2007
    Posts
    1
    Microsoft Office: Mac - Installation Problem
    Hi there,

    I recently bought myself a brand new MacBook that came with a trial version of Microsoft Office: Mac.

    As I already own a copy of Microsoft Office: Mac 2004 (Student & Teacher Edition) - I didn't bother with the trial version and just wanted to install my full copy onto my new computer. I knew I had to remove the trial version before installing the full version - however instead of clicking the 'Remove Microsoft Office' icon I just dragged the whole Microsoft Office Trial folder from Applications to the Trash and deleted it. Big mistake! Now when I try to install the full version it won't let me!

    Because I didn't uninstall the trial version "properly" some sort of hidden residual data is hiding somewhere on my new MacBook - and now my MacBook refuses to proceed with an installation of the full product. I rang Apple Support who couldn't help me - they say it's a Microsoft problem - and Microsoft Support told me it's an Apple problem!

    I've searched folders on my MacBook but can't find any left over Microsoft files. How can I install a perfectly legitimate copy of Microsoft Office on my MacBook now?!

    Any help would be greatly appreciated!

  2. #2
    Microsoft Office: Mac - Installation Problem
    shahvikram123's Avatar
    Member Since
    Nov 16, 2006
    Location
    UK, London
    Posts
    637
    Specs:
    13 inch Macbook Pro Retina, 2.7ghz, 128gb SSD
    check for a plist file for MS Office. The plist file is the preferences file for the MS Office trial. Delete that and then try to install ms office....

  3. #3
    Microsoft Office: Mac - Installation Problem

    Member Since
    Jul 29, 2007
    Posts
    67
    how are u suppose to do this

  4. #4
    Microsoft Office: Mac - Installation Problem

    Member Since
    Sep 06, 2007
    Posts
    1
    I am having exactly the same problem - can anyone help...?!? My one is telling me to check that my Product Key is correct - which it is - and won't let me install ((

  5. #5
    Microsoft Office: Mac - Installation Problem

    Member Since
    Feb 23, 2009
    Posts
    2
    Similar Problem
    i have a similar problem....when i first got my mac i deleted the trial version and used open office. now my friend has codes i can use from his school that would give me Microsoft office. Im just wondering how i get the trial version back on my mac so i can just punch the code i have in.

    -sorry for putting this on your forum im new to this mac forums stuff...dont know how to make my own

  6. #6
    Microsoft Office: Mac - Installation Problem
    harryb2448's Avatar
    Member Since
    Nov 28, 2007
    Location
    Nambucca Heads Australia
    Posts
    20,004
    Specs:
    iMac i5 2.7GHz, 16GB memory, OS 10.10.5
    Quote Originally Posted by toesonthenoes12 View Post
    i have a similar problem....when i first got my mac i deleted the trial version and used open office. now my friend has codes i can use from his school that would give me Microsoft office. Im just wondering how i get the trial version back on my mac so i can just punch the code i have in.P
    Be aware Microsoft will know the product code and where it illegally comes from.

  7. #7
    Microsoft Office: Mac - Installation Problem

    Member Since
    Feb 23, 2009
    Posts
    2
    Quote Originally Posted by harryb2448 View Post
    Be aware Microsoft will know the product code and where it illegally comes from.
    I am i aware of that but the code isn't illegal. He works at a school so they have a lot of codes and can give some to friends and family.

  8. #8
    Microsoft Office: Mac - Installation Problem
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,183
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    To the OP:

    Microsoft Office comes with an uninstaller - likewise for the trial version. It can probably be removed by "brute" force but MS scatters files and folders which are hard to find unless you know where they are.

    Try using Spotlight search for Microsoft folders and files. Delete them one by one if possible. Otherwise, you may have to download the trial version of Office 2008 and run the install\uninstall program to completely remove it.

    Regards.

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