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  1. #1


    Member Since
    Sep 04, 2011
    Posts
    239
    Junk mail problems
    I am encountering an increasing problem with mail being marked as junk. Most recently almost all my mail from well known senders is being identified as junk, even family members and mail from myself. I have checked mail preferences for Junk and the following are checked:

    Enable junk mail filtering
    Mark as junk but leave in the in box
    Exempt Sender in address book, previous recipients, and addressed using my full name

    Not checked are Trust junk mail set by ISP and Filter before applying my rules

    In checking the mail at my account sbcglobal.net none of the "Junk" mails are flagged as junk, only in Mac Mail

    Suggestions please

    poppi

  2. #2

    IWT's Avatar
    Member Since
    Jan 23, 2009
    Location
    Born in Scotland, Worked in Scotland then England, Now live in Wales
    Posts
    2,956
    Specs:
    Late 2015 5K 27-inch Retina iMac, 4GHz i7, 32GB RAM, 1TB Flash Drive, macOS Sierra 10.12.5
    Hi poppi

    Nice to hear from you again.

    When things like this happen, I have a basic, (simplistic if you like), starting point.

    I hit "reset" and start over again. In fact, I would probably reset and then reboot the Mac.

    Couple of other points:

    1. Have you set up any rules at all? I ask because there could be a conflict whereby the rules do "something" which negates the Junk filter. I have always had " Filter Junk before applying my rules" checked.

    2. I presume that you have been "training" Junk by repeatedly marking these emails as "not Junk"?

    Please post back.

    Ian
    Ian

  3. #3


    Member Since
    Sep 04, 2011
    Posts
    239
    Quote Originally Posted by IWT View Post
    Hi poppi

    Nice to hear from you again.

    When things like this happen, I have a basic, (simplistic if you like), starting point.

    I hit "reset" and start over again. In fact, I would probably reset and then reboot the Mac.

    Couple of other points:

    1. Have you set up any rules at all? I ask because there could be a conflict whereby the rules do "something" which negates the Junk filter. I have always had " Filter Junk before applying my rules" checked.

    2. I presume that you have been "training" Junk by repeatedly marking these emails as "not Junk"?

    Please post back.

    Ian
    Hi Ian

    Thanks for the quick reply.

    No I have no rules set up.

    Yes, "Filter junk before applying my rules" is checked

    Yes I have always click "Not junk" when a good message is marked Junk.

    I just clicked reset and rebooted then sent an e mail from me to me and it came through marked as Junk

    I went many years with this same setup with no problems but it is now consistent. I also have a problem (different thread) with Mail always asking for my password. In talking with Mac support (who were unable to help m) she speculated that my many problems MIGHT be caused by my rather old O/S (10.6.8). I know the upgrade to 10.11 is free but the last time I tried an upgrade it rendered my ancient Microsoft Office and Photoshop Elements programs incompatible. If I do try an upgrade I would need to purchase at least those two softwares with no guarantee that 10.11 would solve my problems. What is your opinion

    Thank you

    poppi

  4. #4

    IWT's Avatar
    Member Since
    Jan 23, 2009
    Location
    Born in Scotland, Worked in Scotland then England, Now live in Wales
    Posts
    2,956
    Specs:
    Late 2015 5K 27-inch Retina iMac, 4GHz i7, 32GB RAM, 1TB Flash Drive, macOS Sierra 10.12.5
    Hello again poppi.

    I have followed your previous threads so perhaps I should have known that your OS was Snow Leopard-10.6.8. It didn't register with me.

    Although almost everyone on the planet would advise you to upgrade - and I'm kind of that view - what you describe shouldn't happen no matter what OS you have.

    So if we leave the thorny issue of out-of-date OS, let's see if there is a solution. You said that "most recently " this problem had started; can you recall when? Has anything changed on your Mac? Any new software or any other additions?

    I have a belief, not necessarily based on reason or science, that upgrading with a known problem rarely solves that problem unless it is directly related to incompatibilities between apps and the OS or between an OS and an iOS.

    It seems you did try an upgrade before from you say. You will know, I'm sure, that there are new versions of Office and Elements that work with even the latest OS, Sierra - but you do have to pay for them.

    In addition to that cost, I'm almost certain that to upgrade, you will have to purchase Lion from the Apple online store, download it and install and then get the free upgrades from there. But as you say you have upgraded before, that might not be necessary.

    So my "opinion " as you asked for it - let's say it was me - I'd get the latest OS compatible with your Mac and do a clean install. That is erasing your HD and freshly installing the new OS; but to do this , a robust and verifiable backup is essential.

    What say you.

    Ian
    Ian

  5. #5


    Member Since
    Sep 04, 2011
    Posts
    239
    Quote Originally Posted by IWT View Post
    Hello again poppi.

    I have followed your previous threads so perhaps I should have known that your OS was Snow Leopard-10.6.8. It didn't register with me.

    Although almost everyone on the planet would advise you to upgrade - and I'm kind of that view - what you describe shouldn't happen no matter what OS you have.

    So if we leave the thorny issue of out-of-date OS, let's see if there is a solution. You said that "most recently " this problem had started; can you recall when? Has anything changed on your Mac? Any new software or any other additions?

    I have a belief, not necessarily based on reason or science, that upgrading with a known problem rarely solves that problem unless it is directly related to incompatibilities between apps and the OS or between an OS and an iOS.

    It seems you did try an upgrade before from you say. You will know, I'm sure, that there are new versions of Office and Elements that work with even the latest OS, Sierra - but you do have to pay for them.

    In addition to that cost, I'm almost certain that to upgrade, you will have to purchase Lion from the Apple online store, download it and install and then get the free upgrades from there. But as you say you have upgraded before, that might not be necessary.

    So my "opinion " as you asked for it - let's say it was me - I'd get the latest OS compatible with your Mac and do a clean install. That is erasing your HD and freshly installing the new OS; but to do this , a robust and verifiable backup is essential.

    What say you.

    Ian
    Ian

    This is the link Apple sent me. Following it through it appears that the upgrade to El Capitan is free. They then recommend upgrading first to El Capitan and then to Sierra (don't know if that is also free). I need to determine what other upgrades I would need to make (Office and Elements) and the costs of those. Even then I am not optimistic that would solve my various problems.

    https://support.apple.com/en-us/HT206886

    As far as your other questions I will need to get back to you on that.

    By the way, my wife also has an iMac on 10.6.8 and she has the asking for password problem but not (so far) the kernel panic shut down problem. The differences between the two setups are that I have two EHDs, one for Time Machine and one for iPhoto and iMovie storage. I have considered disconnecting them to see if the problems continue. What do you think"

    Also by the way my iMac is practically brand new as the Apple store replaced almost every component a year ago in a ridiculous effort to solve a minor problem (fortunately they did not charge me for the $1100 repair) so I doubt it is a problem with the iMac hardware.

    Thanks again for all your help

    poppi

  6. #6


    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    5,796
    Even then I am not optimistic that would solve my various problems.

    I would concur and dare say that I'd be very surprised if any Mac OS X upgrade would improve things and no doubt increase any existing problems.

    What I would suggest is some maintenance by doing a shutdown, wait a minute and then startup, but use Safe Boot Mode. Press and hold down the shift key, but only when you hear the boot chime and keep holding at least until you see the spinning grey gear.

    Login when asked and then open Disk Utility and do a permission Repair and a Drive Verify.

    This will purge a lot of junk among other things and hopefully may even fix some problems.






    - Patrick
    ======

    Then shutdown and then boot normally.

  7. #7


    Member Since
    Sep 04, 2011
    Posts
    239
    Quote Originally Posted by pm-r View Post
    I would concur and dare say that I'd be very surprised if any Mac OS X upgrade would improve things and no doubt increase any existing problems.

    What I would suggest is some maintenance by doing a shutdown, wait a minute and then startup, but use Safe Boot Mode. Press and hold down the shift key, but only when you hear the boot chime and keep holding at least until you see the spinning grey gear.

    Login when asked and then open Disk Utility and do a permission Repair and a Drive Verify.

    This will purge a lot of junk among other things and hopefully may even fix some problems.






    - Patrick
    ======

    Then shutdown and then boot normally.
    Thank you Patrick

    Did as you suggested. Permissions repair took 26 minutes and disk verify said the hard drive was OK. Will see what happens now

    poppi

  8. #8


    Member Since
    Sep 04, 2011
    Posts
    239
    Quote Originally Posted by Nearbuds View Post
    Reboot your mails again than use it
    Sorry to be a dunce but how do I reboot my mail? Just quit and then reopen?

    poppi

  9. #9


    Member Since
    Oct 16, 2010
    Location
    Brentwood Bay, BC, Canada
    Posts
    5,796
    Quote Originally Posted by poppi View Post
    Sorry to be a dunce but how do I reboot my mail? Just quit and then reopen?

    poppi

    I'm not sure what Nearbuds means either, but I'm guessing that you're correct with your guess.

    Also, if you still have there problem and haven't done so already, I'd do a web search and read some of the hits and suggestions, i.e.:
    'mac mail junk mail not working':
    https://www.google.ca/search?client=...Oezs8weh3IvACA

    The various OS X versions shouldn't change things very much. and you may want to go and read this first from the mothership:
    https://support.apple.com/kb/PH22334...S&locale=en_US



    EDIT:
    As a PS: If nothing seems to fix your email SPAM problem, I'd suggest giving SpamSieve a try:
    https://www.macupdate.com/app/mac/9116/spamsieve (or maybe one of the alternate suggestions, but I can't recommend any)
    or as most suggest, direct from the developer's page:
    http://spamassassin.apache.org

    EDIT: Opps, that's another app, SpamSieve seems to be only available at the macupdate site.

    This used to be an excellent app and I used to use it very successfully with Eudora back in the PPC Mac days.

    PPS: I'm assuming the safe boot and permission repaid didn't fix anything.

    I'd also suggest going over ALL your Mail rules and filters VERY thoroughly. Yes again.

    PPPS: Does your ISP's webmail page have SPAM filtering options available you could setup enable and use???

    And more choices here:
    How to Set Junk Mail Settings in SBCglobal.net Mail
    http://smallbusiness.chron.com/set-j...ail-73780.html
    or just head off to:
    https://www.google.ca/search?client=...CeXe8AfVla-QCw







    - Patrick
    ======
    Last edited by pm-r; 03-10-2017 at 03:46 PM.

  10. #10


    Member Since
    Sep 04, 2011
    Posts
    239
    UPDATE TO THE JUNK MAIL ISSUE

    Tried some experiments

    1) sent an email from me to me from my iPhone
    * Arrived on Mac marked as junk
    * Arrived normally on iPhone
    * Arrived normally on my email account at ISP ATT>NET

    2) sent an email from me to me from my ATT mail account
    * Arrived on Mac marked as junk
    * Arrived normally on iPhone
    * Arrived normally on my email account at ISP ATT>NET

    3) sent an email from me to me from my Mac Mail on my iMac
    * Arrived on Mac marked as junk
    * Arrived normally on iPhone
    * Arrived normally on my email account at ISP ATT>NET

    SO - it appears that no matter the source the emails are not JUNK to the ISP or iPhone but are JUNK when received in Mac Mail. I have checked the Mail junk preferences several times and they are all set correctly but it appears the JUNK issue has something to do with Mac Mail.

    Another note - the majority of mails marked junk are from family members (including me, my wife, and two of my daughters) but some other family members come through with no junk marking. I rarely receive other junk because it is filtered out at the ISP level as SPAM.

    Suggestions will be appreciated

    poppi

    UPDATE:

    In searching the forum I came up with a "brilliant" thought. Turn off the filter. did so and two tests came through not marked as junk.
    Last edited by poppi; 03-20-2017 at 06:37 PM. Reason: Additional commentary

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