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Thread: Mail Issues

  1. #1
    Mail Issues

    Member Since
    Jan 30, 2012
    Posts
    3
    Mail Issues
    Hi,

    My wife has an issue with using Mail on my mac. She has a totalize account that was working fine. Suddenly she is unable to send emails. She can receive emails successfully. We have tried deleting everything and resetting everything, but nothing appears to work. She can send emails from the Totalise portal. I even tried setting up her totalize email on my mac and it works fine. We are getting an odd message that is implying that she is unable to connect to the Internet, but we know that this is not true as we can connect and we can send emails. We have tried changing all the settings and copying the settings that appear to work on my machine. Still nothing works. Totalise are unwilling to help as they say everything is working. My wife is on 10.5.8, I am on 10.9.2. We get a message cannot send message using the server mail.totalise.co.uk, even though this is the same server that works on my mac. We have tried changing all the configurable options including, ports, SSL, authentication, confirmed and checked server names and passwords.

    This is very frustrating and taking up a lot of time. Any help or advise gratefully received.

  2. #2
    Mail Issues
    Buzzard2010's Avatar
    Member Since
    Oct 22, 2010
    Location
    Bretforton, Worcestershire
    Posts
    2,571
    Specs:
    MacBook Pro 15" 2014, 2.2GHz i7, 16GB RAM, 250GB SSD, OSX 10.9.5 - iPhone 5s 16gb
    Has she got any issues with the firewall stopping outgoing connections? Also has she any anti-virus software on her mac that could be preventing it from sending?
    Just a couple of ideas to look into

    - Simon

    If you have been helped, don't forget to use the Reputation system at the top right of their post.
    May 2011
    Nominated: March 2011 & April 2011

  3. #3
    Mail Issues

    Member Since
    Jan 30, 2012
    Posts
    3
    Email Issues
    Simon,

    I did check firewall and it's off. She doesn't run any anti-virus software, so I am still scratching my head!

    I have tried everything I know, every setting that there is and still no joy. It is just so odd that she can receive, but not send. The implication from the messages are that she is unable to connect to the totalise outgoing server. Yet it must be ok as I can send from my Mac and she can get into the portal......Garreth
    http://www.mac-forums.com/forums/mac.../Undecided.png

  4. #4
    Mail Issues
    Buzzard2010's Avatar
    Member Since
    Oct 22, 2010
    Location
    Bretforton, Worcestershire
    Posts
    2,571
    Specs:
    MacBook Pro 15" 2014, 2.2GHz i7, 16GB RAM, 250GB SSD, OSX 10.9.5 - iPhone 5s 16gb
    What have you got set as the outgoing server?

    - Simon

    If you have been helped, don't forget to use the Reputation system at the top right of their post.
    May 2011
    Nominated: March 2011 & April 2011

  5. #5
    Mail Issues

    Member Since
    Jan 30, 2012
    Posts
    3
    Mail Issue
    Outgoing Mail server is:

    mail.totalise.co.uk

    we have also tried it with her user name appended with :

  6. #6
    Mail Issues
    MBP17•David's Avatar
    Member Since
    Feb 04, 2014
    Location
    England
    Posts
    517
    Specs:
    MBP17 8GB 2x960GB SSDs 10.9 • MBA11 4/128GB 10.9 • TC 2TB • TV3 • iPh6 128GB • iPh6+ 128GB
    This hasn't started around time the Heartbleed bug appeared, by any chance? It is possible that, Totalise has implemented some protection, and inadvertently blocked older OS X / Mail from accessing its servers. You might want to try smtp.totalise.co.uk instead of mail.... it is pingable, so should work ...
    Dvid

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