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  1. #1
    Non-junk in Mail junk folder

    Member Since
    Jan 11, 2014
    Posts
    4
    Non-junk in Mail junk folder
    I have one specific contact whose emails go straight to my junk folder in Mail. They're not tagged as junk, so there's no Not Junk button for me to use.

    The first few times this happened, I thought I could stop it by using the Add Sender To Address Book command in the Message menu. She's in my address book, but all her emails still go right into the junk folder.

    Any suggestions on how I can stop his happening repeatedly? Thanks.

  2. #2
    Non-junk in Mail junk folder
    McBie's Avatar
    Member Since
    Apr 26, 2008
    Location
    Belgium
    Posts
    2,676
    Specs:
    2013 MBA 13" - OS X 10.10.5
    Do you have a mail rule defined for that specific sender ?
    Check in Mail / Preferences / Rules

    Cheers ... McBie
    A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.
    The bitterness of poor quality remains long after the sweetness of low price is forgotten.

  3. #3
    Non-junk in Mail junk folder

    Member Since
    Jan 11, 2014
    Posts
    4
    Quote Originally Posted by McBie View Post
    Do you have a mail rule defined for that specific sender ?
    Check in Mail / Preferences / Rules

    Cheers ... McBie
    Excellent suggestion. I checked -- no rule.

  4. #4
    Non-junk in Mail junk folder
    McBie's Avatar
    Member Since
    Apr 26, 2008
    Location
    Belgium
    Posts
    2,676
    Specs:
    2013 MBA 13" - OS X 10.10.5
    Hmmmm.... If it is not a rule, then there is something in the header of the E-mail.
    Could it be that the E-mail is flagged as junk by your ISP ( gmail, yahoo, iCloud, me.com ..... ) before it arrives in the Apple mail client .
    This is a wild shot, but it may be worth looking into it.

    Cheers ... McBie
    A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.
    The bitterness of poor quality remains long after the sweetness of low price is forgotten.

  5. #5
    Non-junk in Mail junk folder

    Member Since
    Jan 11, 2014
    Posts
    4
    Figured it out. Her email was being marked as junk by my email host -- which in this case is Rackspace.

  6. #6
    Non-junk in Mail junk folder

    Member Since
    Jan 11, 2014
    Posts
    4
    Quote Originally Posted by McBie View Post
    Hmmmm.... If it is not a rule, then there is something in the header of the E-mail.
    Could it be that the E-mail is flagged as junk by your ISP ( gmail, yahoo, iCloud, me.com ..... ) before it arrives in the Apple mail client .
    This is a wild shot, but it may be worth looking into it.

    Cheers ... McBie
    Posted the solution before I saw your second suggestion, McBie. Thanks for your help!

  7. #7
    Non-junk in Mail junk folder
    McBie's Avatar
    Member Since
    Apr 26, 2008
    Location
    Belgium
    Posts
    2,676
    Specs:
    2013 MBA 13" - OS X 10.10.5
    No worries mate, glad you got it sorted.

    Cheers ... McBie
    A computer lets you make more mistakes faster than any invention in human history - with the possible exceptions of handguns and tequila.
    The bitterness of poor quality remains long after the sweetness of low price is forgotten.

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