Results 1 to 5 of 5

Thread: Update Access

  1. #1
    Update Access

    Member Since
    Mar 06, 2012
    Posts
    8
    Update Access
    All of a sudden, although I can access other areas of apple with my ID & password I can not get past where upgrades and updates ask for these items. The dialog window gives the shakes when I try.

  2. #2
    Update Access
    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,759
    Specs:
    27" iMac i7 (2011) 10.10, iPhone6, iPad Air 2, AppleTV2
    First make sure you can log in to apple.com with your ID.

    Then check that your billing details are correct and up to date. I've had this happen where a card had expired and there was an outstanding balance for an app. Updating to the new card details resolved it.
    External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

    Please use the reputation system if you think you've been helped - top right of this post

  3. #3
    Update Access

    Member Since
    Mar 06, 2012
    Posts
    8
    Update Access
    Thanks for your inputs but I have a problem differentiating between "Apple ID & password" and Administrators ID and password. It seems when Apple ID is required it works fine, but if it asks for administrator ID and password nothing works. Since the last posting I have found that I cannot open the unlock of the "Lock shown when required to open it.

  4. #4
    Update Access
    mrplow's Avatar
    Member Since
    Oct 01, 2007
    Location
    UK
    Posts
    6,759
    Specs:
    27" iMac i7 (2011) 10.10, iPhone6, iPad Air 2, AppleTV2
    That's likely the username and password you use to log onto your Mac
    External hard disk acquisition addict - but admitting the problem is the first step to a robust backup

    Please use the reputation system if you think you've been helped - top right of this post

  5. #5
    Update Access
    MYmacROX's Avatar
    Member Since
    Mar 17, 2009
    Posts
    3,626
    Specs:
    2008 15" MBP Yosemite, 2012 21.5" iMac Yosemite
    As mrplow stated, we're talking about 2 different sets of IDs and passwords.

    Apple ID = your iTunes account. You purchase apps and music with this ID and access iCloud and set up Apple Store repair reservations with it. Same one you would use on your iPod Touch or iPhone or iPad.

    Administrator ID = the user name and password you used to set up your Mac when you first got it. Your Mac will ask for it when installing software from the web and making system changes to your Mac. You also log into your computer with this ID.
    64GB iPhone 6, 64GB iPad Air 2.

    Reminder: Please include your Mac's specs. This will make it much easier for the other members to assist you.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Just done the OSX security update now cannot access IMAC
    By dexuality in forum Apple Desktops
    Replies: 1
    Last Post: 03-20-2015, 01:24 PM
  2. Can't access wifi after update
    By jacatone in forum OS X - Operating System
    Replies: 4
    Last Post: 07-29-2014, 02:00 PM
  3. Can't access Mac from PC after Mnt Lion update!?
    By Hotkey in forum OS X - Operating System
    Replies: 0
    Last Post: 09-26-2012, 06:50 PM
  4. I cannot access or update my Airport Base Station
    By overactivedrive in forum Internet, Networking, and Wireless
    Replies: 0
    Last Post: 07-01-2010, 11:48 AM
  5. No Write access to Windows SMB after Update
    By fedmax in forum OS X - Operating System
    Replies: 0
    Last Post: 10-31-2007, 03:20 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •