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  1. #1
    cleanmasterapp.com

    Member Since
    Oct 04, 2013
    Posts
    21
    cleanmasterapp.com
    I keep getting a pop-up window from cleanmasterapp.com that tells me I'm entitled to a free product. I can't get rid of it other than by opening the link. When I open the link I sometimes lose what I've been doing. How do I get rid of this thing?

  2. #2
    cleanmasterapp.com
    TattooedMac's Avatar
    Member Since
    May 19, 2009
    Location
    Waiting for a mate . . .
    Posts
    8,379
    Specs:
    21" iMac 2.9Ghz 16GB RAM & 13"MBP 2.9Ghz i7 8GB RAM 10.10.3, iPhone5 & iPad Air 2 iOS 8.3, ATV3
    Hope you can understand, but im not going to go to the link you have posted, as your a new member with 1 post, and to me it screams SPAM, so if you can give us more info like what Mac you have, what OS you have on said Mac, what Browser your using, and what happens exactly when you get it, we might be able to help you, but to go to that site, just to get site look numbers up, i cant do that and hope you can understand.

    Cheers
    Dont forget to use the Reputation System if someone has helped you out !!!
    Arguing with a zealot is only slightly easier than tunneling through a mountain with your forehead!!!!!
    MoTM ☆☆☆

  3. #3
    cleanmasterapp.com
    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Location
    Texas, where else?
    Posts
    26,209
    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '11 1.8 i7 4GB 10.10; 21" iMac '13 2.9 i5 8GB 10.10; 5s & 5c
    The app is an android only app. The url returns a 404 page.

    So not only do you need to provide the info TM requested, but when are you getting this pop up... is this a browser pop up window or is this related to some other OS X application you have installed?

    If in a browser - I would suggest you quit visiting whatever site it is that has that annoying pop up.


    In this case, sort of doubt it, but If spam, it'll be gone soon enough
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  4. #4
    cleanmasterapp.com

    Member Since
    Oct 04, 2013
    Posts
    21
    I have a Mac OSX Version 10.6.8.
    I'm using Chrome.
    The window pops up on the page I'm using.
    It happens in various things I'm doing - playing a game, checking the news, etc.

  5. #5
    cleanmasterapp.com

    Member Since
    Oct 06, 2013
    Posts
    3
    Cleanmasterapp
    I have a windows 7 PC but I also have the pop up. Can only find 2 forums about it and both are very recent so there isn't any info on it. I did a system scan on my computer and some adware was deleted but the cleanmasterapp pop up remains. It appears randomly and I have to close the whole browser to get rid of it. I haven't tried clicking on it.

  6. #6
    cleanmasterapp.com

    Member Since
    Oct 06, 2013
    Posts
    3
    cleanmasterapp
    and I'm also using chrome

  7. #7
    cleanmasterapp.com
    cradom's Avatar
    Member Since
    Feb 14, 2004
    Location
    Nederland, Texas
    Posts
    4,081
    Specs:
    13in macbook - 10.10.4
    Clear your browser cache and cookies. It's possible you picked up a cookie somewhere which is signalling servers and they are feeding this ad/popup to you.
    Craig Domingue
    (\__/)
    (='.'=) This is Bunny. Copy and paste Bunny into your
    (")_(") signature to help him gain world domination

  8. #8
    cleanmasterapp.com

    Member Since
    Oct 04, 2013
    Posts
    21
    Quote Originally Posted by cradom View Post
    Clear your browser cache and cookies. It's possible you picked up a cookie somewhere which is signalling servers and they are feeding this ad/popup to you.
    Thank you, cradom. I've done this. Let's see if it does the trick.

  9. #9
    cleanmasterapp.com

    Member Since
    Oct 04, 2013
    Posts
    21
    Nope. That didn't work.

    The pop-up reappeared while I was signing in to another forum. I was unable to complete this action till I'd visited the cleanmaster page and closed it.

  10. #10
    cleanmasterapp.com
    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Location
    Texas, where else?
    Posts
    26,209
    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '11 1.8 i7 4GB 10.10; 21" iMac '13 2.9 i5 8GB 10.10; 5s & 5c
    Check your extensions - I'd remove them all to see if it goes away - then add them back one at a time.
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  11. #11
    cleanmasterapp.com
    cradom's Avatar
    Member Since
    Feb 14, 2004
    Location
    Nederland, Texas
    Posts
    4,081
    Specs:
    13in macbook - 10.10.4
    I don't know if this is available for Chrome but there is an add-on called BetterPrivacy which gets rid of what's called LSO's (Locally Stored Objects) or Flash cookies. These cookies cannot be gotten rid of like normal cookies and are a pain. You might look into this for Chrome (or start using Firefox. It's better anyway j/k)
    Craig Domingue
    (\__/)
    (='.'=) This is Bunny. Copy and paste Bunny into your
    (")_(") signature to help him gain world domination

  12. #12
    cleanmasterapp.com

    Member Since
    Oct 04, 2013
    Posts
    21
    Quote Originally Posted by bobtomay View Post
    Check your extensions - I'd remove them all to see if it goes away - then add them back one at a time.
    I don't know how to remove them. My Mac 10.6.8 says I can hide or show extensions, but not remove them.

  13. #13
    cleanmasterapp.com

    Member Since
    Oct 06, 2013
    Posts
    3
    getting rid of extensions worked for me! I just deleted them all. thank you very much

    there is a tab where you also delete history adrian

  14. #14
    cleanmasterapp.com
    bobtomay's Avatar
    Member Since
    Dec 22, 2006
    Location
    Texas, where else?
    Posts
    26,209
    Specs:
    15" MBP '06 2.33 C2D 4GB 10.7; 13" MBA '11 1.8 i7 4GB 10.10; 21" iMac '13 2.9 i5 8GB 10.10; 5s & 5c
    Your Chrome extensions... not OS X extensions.

    Open Chrome - then on the menu bar - Window - Extensions

    or Chrome - Preferences - Extensions
    I cannot be held responsible for the things that come out of my mouth.
    In the Windows world, most everything folks don't understand is called a virus.

  15. #15
    cleanmasterapp.com

    Member Since
    Oct 04, 2013
    Posts
    21
    Quote Originally Posted by bobtomay View Post
    Your Chrome extensions... not OS X extensions.

    Open Chrome - then on the menu bar - Window - Extensions

    or Chrome - Preferences - Extensions
    OK, I've disabled the extensions I had. Hope this works. It seems to have for beedubz.

    I also cleared my history, passwords, the lot.

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