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  1. #1
    2011 office ribbon problems on Mac

    Member Since
    Apr 13, 2012
    Posts
    6
    Unhappy 2011 office ribbon problems on Mac
    Hi,
    I am pretty new to the Mac world and not that great with computers. This problem might have an easy fix, but I have stumped my college tech support.
    problem:
    Somehow I lost the access to the toolbar ribbon in my 2011 word program for Mac's. The local college tech support and I have been unable to get my ribbon to expand, even though the box is checked to expand it. I really need some help and am not that great with Mac's or even PC's. If anyone can offer support that would be great.

    Thanks,
    montanakid

  2. #2
    2011 office ribbon problems on Mac

    Member Since
    Apr 13, 2012
    Posts
    6
    2011 word for mac ribbon not showing
    Hi,
    I am pretty new to the Mac world and not that great with computers. This problem might have an easy fix, but I have stumped my college tech support.
    problem:
    Somehow I lost the access to the toolbar ribbon in my 2011 word program for Mac's. The local college tech support and I have been unable to get my ribbon to expand, even though the box is checked to expand it. I really need some help and am not that great with Mac's or even PC's. If anyone can offer support that would be great.

    Thanks,
    montanakid

  3. #3
    2011 office ribbon problems on Mac
    Pigstick's Avatar
    Member Since
    May 12, 2011
    Location
    China
    Posts
    79
    Specs:
    Mac OSX 10.7.3: MBP 15" Early 2011 2.0GHz i7, 8GB, 500GB 5400RPM
    Most likely it has been accidentally concealed.
    On the right hand side of the screen (underneath the search box) you should see an icon arrow (there is another icon to the right of it for ribbon preferences). I am guessing that it is pointing down? Click it and, hopefully, the ribbon will appear and the arrow will point upwards.
    It is a quick hide feature for when you want more screen space for your document.

  4. #4
    2011 office ribbon problems on Mac
    Pigstick's Avatar
    Member Since
    May 12, 2011
    Location
    China
    Posts
    79
    Specs:
    Mac OSX 10.7.3: MBP 15" Early 2011 2.0GHz i7, 8GB, 500GB 5400RPM
    Answered in the other forum you posted this!

  5. #5
    2011 office ribbon problems on Mac
    RavingMac's Avatar
    Member Since
    Jan 07, 2008
    Location
    In Denial
    Posts
    7,763
    Specs:
    4GB Mac Mini 2012, 13" MBA, 15" MacBook Pro OSX 10.7, 32 GB iPhone 3GS, iPad2 64gb 3G
    Posts merged. Please do not double post.
    I've always wanted to be smart, handsome and modest. But, I guess I'll have to be satisfied with two out of three . . .

  6. #6
    2011 office ribbon problems on Mac

    Member Since
    Apr 13, 2012
    Posts
    6
    ribbon failure in word
    Quote Originally Posted by Pigstick View Post
    Most likely it has been accidentally concealed.
    On the right hand side of the screen (underneath the search box) you should see an icon arrow (there is another icon to the right of it for ribbon preferences). I am guessing that it is pointing down? Click it and, hopefully, the ribbon will appear and the arrow will point upwards.
    It is a quick hide feature for when you want more screen space for your document.
    [QUOTE=montanakid]
    Thanks for your reply, but no matter what I have tried nothing has fixed the ribbon. You are very correct the arrow on the right is facing down. It acts like it is going to expand for a second, but it just flashes instantly and nothing happens. I have no idea what caused this.

  7. #7
    2011 office ribbon problems on Mac
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,212
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    The Ribbon, menus, icons, settings and many of the items that are present when you start Word up are embedded in the normal template. Sometimes this template may experience corruption. If it becomes corrupt the only cure is to remove it and allow Word to automatically create another.

    You can try removing the template and see if Word creating a new one cures it. The normal template is called "normal.dotm" and here is where you can find it:

    /Users/your user name/Library/Application Support/Microsoft/Office/User Templates/normal.dotm

    Shut Word and any other Office application down and then move normal.dotm to your desktop or delete it but don't empty the trash. Word will create another when it's restarted.

  8. #8
    2011 office ribbon problems on Mac

    Member Since
    Apr 13, 2012
    Posts
    6
    2011 office ribbon problems on Mac
    Hi chscag,
    I am going to give your suggestion a try. I am pretty frustrated. I will try anything, this was a staple to my college paper writings.

    Thanks for suggestion,
    montanakid

  9. #9
    2011 office ribbon problems on Mac

    Member Since
    Apr 14, 2012
    Posts
    2
    I'm having the same issue. it is very frustrating. I had no problems until the most recent update, same for you? The most likely fix I've heard so far is to reinstall & not accept any updates. I'm hoping to avoid that, as I'm sure you are.

    I've tried all the above fixes, and a few others, with no luck.

  10. #10
    2011 office ribbon problems on Mac

    Member Since
    Apr 13, 2012
    Posts
    6
    2011 Office ribbon problem
    Hi,
    Ya I have tried almost everythig and I think thats what I will have to do. Holding out till last minute cause like you said I don't want to have to do that. Bad timing for this to happen. I have a lot of projects that I'm working on and this really slows me down.
    Thanks for posting,
    Montanakid

  11. #11
    2011 office ribbon problems on Mac

    Member Since
    Apr 14, 2012
    Posts
    2
    Fixed
    Hey Montana Kid,
    My problem has been corrected, hopefully yours too. I opened Word & selected Help>Check for Updates.

    I don't know if Mac released a new one, or I got it to somehow redownload, but that fixed it. Previous attempts to get updates didn't work. If all else fails, you might try getting the update here: Microsoft Office for Mac Downloads and Updates | Office For Mac

    Good Luck.

  12. #12
    2011 office ribbon problems on Mac
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Fort Worth, Texas
    Posts
    45,212
    Specs:
    27" iMac i5, 3.2 GHz, iPad 3, iPhone 5c, iPhone 6+, 3 iPods, Yosemite
    The latest update for Office 2011 was just released yesterday: 14.2.0. To be honest, I don't know what is included in the update, I was too busy to read through it and just applied the update and pressed on. Everything seems to be working much the same including the Ribbon of which was never a problem on my machine.

  13. #13
    2011 office ribbon problems on Mac

    Member Since
    Apr 13, 2012
    Posts
    6
    Thanks, I'm going to give it a try. I hope this is the answer for me too.

  14. #14
    2011 office ribbon problems on Mac

    Member Since
    Apr 19, 2012
    Posts
    2
    problem with ribbon band after last update
    I have the same problem which appeared after the last update. I just switched from an older word version to word 2011 and am struggling with the ribbon band anyway.

    Now I cannot get it to work. Very frustrating. The removal of the normal.dotm document did not do it for me. neither did the update.

    Any other suggestions?

  15. #15
    2011 office ribbon problems on Mac

    Member Since
    Apr 19, 2012
    Posts
    2
    Got it!
    Pooh! I went to the download center from microsoft and downloaded SP 2 (14.2.0). I installed it and my ribbons are back!

    Strange thing was that I ran the automatic software update function in Word before the update and it told me that I was up to date. I installed the update anyway and now it works.

    Thanks for your help everybody!

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