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  1. #1
    Earthlink and AOL email issues

    Member Since
    Dec 24, 2011
    Posts
    3
    Earthlink and AOL email issues
    Hello, my ISP is Comcast but my email is through my website which is hosted thru Earthlink.

    My sister's email is through AOL and over the past few days some of her emails are going through but some are bouncing back to her with this message from the AOL 'postmaster' (I've removed specific emails for privacy). I'm not sure if AOL is blocking it or Earthlink or Comcast. Any suggestions?

    (this is error message she gets) - - - - - - - -

    Reporting-MTA: dns; oms-ma02.r1000.mx.aol.com
    X-AOL-Outbound-OMS-Interface-Queue-ID: 21F4E3802940F
    X-AOL-Outbound-OMS-Interface-Sender: rfc822; (sisters aol email)
    Arrival-Date: Wed, 7 Dec 2011 06:49:27 -0500 (EST)

    Final-Recipient: rfc822; (my email)
    Original-Recipient: rfc822;(my email)
    Action: failed
    Status: 5.7.1
    Remote-MTA: dns; mx1c38.carrierzone.com
    Diagnostic-Code: smtp; 550 5.7.1 (my email)... H:RPBL
    [64.12.140.130] Connection refused due to abuse. Please contact your E-mail
    provider.

  2. #2
    Earthlink and AOL email issues
    richmac's Avatar
    Member Since
    Oct 09, 2011
    Posts
    31
    it looks like you've been blocked because of abuse... read the diagnostic code!

  3. #3
    Earthlink and AOL email issues

    Member Since
    Dec 24, 2011
    Posts
    3
    Thanks richmac for your reply...I actually did read the code...but I'm not real tech savvy so I wasn't sure if it meant that I was being blocked or she was being blocked. If the bounce back error came to her from AOL it seemed like maybe my Earthlink was bouncing her email back because SHE was blocked...but are you saying you think it didn't go thru AOL because my Earthlink email is the one that is being abused and therefor blocked by AOL? I know this seems elementary but I really am confused.

  4. #4
    Earthlink and AOL email issues
    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,188
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 5 & 5S, iPod Nano 7th Gen, iPad 2 16GB WiFi, iPad 3
    First call Comcast and see if there are any blocks on you sending e-mail, then call Earthlink and finally AOL to see where the issue is..
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

  5. #5
    Earthlink and AOL email issues

    Member Since
    Dec 24, 2011
    Posts
    3
    thanks Raz0rEdge, I'll try that.

  6. #6
    Earthlink and AOL email issues
    Raz0rEdge's Avatar
    Member Since
    Jul 17, 2009
    Location
    MA
    Posts
    8,188
    Specs:
    27" i7 iMac, 24" iMac, 13" Macbook Air, iPhone 5 & 5S, iPod Nano 7th Gen, iPad 2 16GB WiFi, iPad 3
    In this case your ISP is Comcast..and you are using their e-mail server to send out emails..if you send out a lot of email in a short period or have other interesting activity the Comcast service might deem that as spamming and will block all transmission of email..
    --
    Regards
    ...Ashwin



    Be sure to read the Community Guidelines | The more information you provide, the better answers you get, remember GIGO.

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